The Whitehall Hotel

From the moment we walked into The Whitehall Hotel, our experience was elevated by an incredible team member named Cheryl. We arrived a little early, and instead of simply acknowledging us, Cheryl greeted us with the warmest, most genuine smile. That welcoming spirit immediately invited us over, and she graciously checked us in. Her kindness, patience, and professionalism made us feel valued from the very first moment. After getting settled into our room, we quickly realized it was extremely hot, and to our dismay, the air conditioning wasn’t working. We went back downstairs to let Cheryl know, and without hesitation, she immediately began working to accommodate us with another room that had properly functioning air conditioning. Through it all, she never lost her smile. Her consistency, genuine care, and unwavering professionalism made what could have been a frustrating situation feel effortless. Cheryl is warm, nurturing, accommodating, and truly has the gift of hospitality. She brings so much life and positive energy to a hotel with more than 80 years of history. People like Cheryl are what guests remember long after their stay is over. As a manager of a luxury residential building in Hollywood, California, I understand how much exceptional customer service matters. The smallest gestures often make the biggest impact, and Cheryl exemplifies what outstanding hospitality should look like. Her kindness did not go unnoticed, and meeting her has already made our stay that much more memorable. Thank you, Cheryl, for reminding us that true hospitality isn’t just about checking guests in—it’s about making people feel seen, cared for, and genuinely welcome. Your consistency, grace, and beautiful spirit are a true asset to The Whitehall Hotel.

Amazing location with great access to both CTA bus and rail. Historic hotel, but rooms are clean, well appointed and comfortable. We were there during a heat wave and the air conditioning did a great job of keeping the room cool. Breakfast spread is super convenient and has a surprising amount of variety. Staff was incredibly welcoming and went out of their way to give us a great stay. Great value for a hotel in any city (never mind the heart of Chicago!).

The Whitehall is a classical great value just off the Magnificent Mile. You can see a history of past grandeur, especially in the breakfast dining room. It is a rare hotel in the area that offers free breakfast and no destination charges. The breakfast is not a slouch, with a huge buffet with many hot and cold items that change each day. The lobby, on the other hand, feels like a ticket window at a theater. There are just two "booths" with staff and things can get slow if there are a few people checking in at the same time. There are also only two elevators, so things can get slow if there are crowds. Luckily, there are also stairways that can use to go right up to your floor. We preferred using these most of our time there. The rooms are functional and have plenty of space. They have a mixed of modern and classic vibes with a few dated bits mixed in. It was a comfortable place to sleep and a great home base for exploring Chicago.

Felicia K was extremely helpful and cheerful in the dead of night. Would absolutely return

This is a well-located hotel with a friendly staff, affordable prices, and quiet rooms. There is an ample breakfast included, as well.