Borgo Santo Pietro

This hotel is not honest about money. This hotel owes me money since over a year, a small sum, only about Euros 300 and has been stringing me along saying they will send, they have sent it, but I've never received it. The only thing I can think is that they have financial problems otherwise what hotel in their right mind would sacrifice their reputation for so small an amount.

Add me to the list of people still waiting for a refund... Had to change plans and cancelled my reservation in May of 2025. Although Amex stated that they would refund within 45 days, hotel emailed and said 60 days. After 60 days I contacted them and asked for my refund immediately. No response. I had planned to stay here on one of our next trips to Italy, but obviously that is not going to happen. Beware.

We decided to book here for my 40th birthday. Whilst it was undoubtedly beautiful, I don't think the management was what was required for the cost of the stay. Prior to staying my husband had organised for a birthday cake for the meal for my birthday as a surprise. Upon arrival three separate staff came to ask about details for the cake in front of me despite my poor husband trying to explain it was meant to be a surprise. The room was nice enough, but the shower leaked and it was clearly a recurrent problem as there was mould, which is not what I would expect for the cost of a night there. On my birthday itself, the hotel and staff did nothing at all to acknowledge it, despite the fact they must have known because of the cake and some friends had arranged for a bottle of champagne for me. I'm not saying they have to do anything, but at much cheaper hotels you would at least get something like "happy birthday" written on a plate, or at least have any member of staff acknowledge it. It was just missing the little extras that you would expect of a place of this calibre. There were also minor issues like housekeeping would always come to do our room whilst we were getting ready for dinner, despite the fact we had reservations at the hotel so they would have known when our room would be free. We did raise some of these issues with staff on a couple of occasions but just got a shrug of the shoulders and nobody cared. None of these issues would even merit comment were it not for how expensive the hotel is. Essentially the standards do not merit the price. The actual staff in the restaurants and the pool were great, but it was like the management side was missing. By comparison, we stayed at Lupaia and Reschio as part of this holiday and they were off the scale amazing. This was a similar price/more and disappointing in comparison.

Add me to the list of people who have yet to receive a promised refund from Borgo Santo Pietro. First, let me say that this is an amazing – albeit expensive – resort, and in June we were enjoying our second visit in two years. Unfortunately, on our last full day at the resort, my wife and I were hiking on the trails that meander throughout the property. One of the trails takes visitors to the two fenced-in fields with sheep. While we were standing along the fence observing the sheep, out of nowhere an angry sheepdog sprinted at me and bit me on the back of my leg, leaving multiple bleeding puncture wounds. Not surprising, my wife freaked out – but to make matters worse, the dog followed us closely, threatening to attack again as we walked backward (so we could watch the animal) for a quarter mile or so until we left the area near the sheep fields. To the credit of Borgo Santo Pietro, they arranged for me to be transported by ambulance to a regional hospital 30 minutes away for treatment. That evening, we met the owner of the resort, who was extremely apologetic and explained that this breed of sheepdog is more vicious than those found in places like the UK because there are predatory wolves in the area. He also promised that the dog would be sent away. We hope that had indeed happened, since the dog attack adversely impacted my vacation for the next week and a half; I was unable to go into the sea while we were in Forte dei Marmi or into the pool the few days when we were in Piedmonte. In addition, I was required to take antibiotics for the next 10 days to help prevent infection, and needed to carefully clean and rebandage the wound each day until it healed. Also troubling is the fact that the dog attack should never have occurred in the first place. In fact, I was told by an employee (who was trying to reassure me) that the staff knew how to handle a situation like this since it had "definitely" happened before. It turns out that the same dog attacked another guest last year. The fact that this dog was allowed to remain at the resort -- and was able to escape the fenced-in field to attack another guest -- seems to border on negligence. Given the situation, Borgo Santo Pietro agreed to waive our dining charges and the remaining amount due for our suite (the resort requires a 50% refundable deposit when the reservation was made). At checkout the next day, after hearing from a number of resort guests who were outraged by what happened – as well as our complaint about the negative impact that the attack would have on the rest of our vacation (not to mention the fact that our entire last day at Borgo Santo Pietro was ruined), the hotel manager agreed to refund our deposit of €3277. He said it would take approximately four weeks to process. That was two months ago. When the refund did not appear on my credit card as promised, I reached out to the general manager about the status on July 10, and he told me that the resort needed my banking information instead so they could refund me via an international wire transfer. I provided the required banking information on July 11 – but I have yet to receive a refund. This is quite troubling, since we were planning to visit the resort again next year on our annual trip to Italy. Unfortunately, this sequence of events – coupled with the fact that unfulfilled refunds seems to recent pattern based on other reviews -- has left a very sour taste in our mouths. It will be interesting to see if Borgo Santo Pietro finally delivers the promised refund.

I have not actually stayed here but had paid a 950 Euro deposit for a booking in July and unfortunately had to cancel albeit well within the cancelation terms, I cancelled on 15th April and despite several promises by e mail and phone still have not received the refund as per the terms. I had every intention of re-booking but I am wary now and my advice would be just that be wary of booking and paying a deposit as it's so far been impossible to obtain the refund.