Melia Cayo Coco

My wife and I spent July 23rd to July 30th at Melia Cayo Coco. It was our third trip to Melia Cayo Coco and the resort never fails to impress. From check-in to check-out there were no disappointments with anything. Our room in building 84 was central to everything and well looked after by the cleaning staff. It was a bit dated but very spacious and everything in the room worked very well. The food varied from very good to excellent. We were fortunate enough to attend the returning guests dinner, it is a nice way for the resort to say thank you. As far as the service level I thank all the staff for their hard work but would like to send out a special thank you to Jean (snack bar), Yanelis,Dayan, Osvald, Hery, Adonys, Kettyleidy, Ignacio(Chevy), and Yaneisy, you made our trip and very fond memory. Cuban beaches are all excellent but the beach at Melia Cayo Coco is one of the best, its worth the trip to spend time on the beach. Thank you for another wonderful week, we"ll see you soon!

Melia Cayo Coco keeps getting better and better with its new upgrades of their resort. My wife and I have been coming here for quite some years and have enjoyed this resort as is. But this time with the new “upgrades” is quite a positive impact on this small beautiful resort. Let’s start with the comfortable booths and greenery they added to the buffet restaurant. It makes it so refreshing to have breakfast / lunchand even supper in this air conditioned environment with just these 2 improvements. Even those quick & delightful waiters/waitresses serving us seem happier with this fresh improvement. And I mustn’t forget the wonderful cook who prepares our eggs for breakfast with his “little dash of love” when he handles our plate back to us! For those who are regulars, you know who I mean! As for the next improvements, they are the Italian Restaurant which used to be occupied by as a disco tech. And one time even as a verification clinic during the Covid-19 pandemic time. Talk about changes, Wow!!! The other is the Cuban Restaurant that had the grand opening the same week we were there. Both these restaurant's ambiance are a total amazement. The Italian one with its oven baked pizza (fantastic crust) is a tasty sample of Italy on your plate! The décor inside is like being inside the kitchen and watching your private cook prepare your pizza and put it in the oven before your eyes. Kinda cool!!! It also has a terrace for those who prefer to eat outside or just have a drink before your meal. For us, it was the inside to avoid the mosquitoes that night. As for the Cuban Restaurant that used to be a storage building and then converted into an authentic Cuban home was great. The atmosphere or mood of the place was as Cuban as can be. The feeling or impression it gives in how the interior is constructed with a live band playing in the back ground is awesome. Besides that, the meals are also true to its original form….very tasty if you like Cuban food. And now for the best, of course the beach I’m talking about. Melia Cayo Coco beach area will always be the hidden gem this resort has in its back pocket for its guests. No one ever gives bad reviews on this because it’s just simply beautiful to relax under a cozy palapa and breathe the clean Cuban air this resort has to offer. This resort also accommodates its entire beach by dividing the beach into a smoking and non-smoking areas. Signs are designated on the palapas to address these specific areas. Melia just wants to please everyone! But nothing of this could have been possible if it weren’t for the personnel of the Melia Cayo Coco. I’m talking about the time you arrive at the Lobby counter with Alex to serve you. Then relax and have a cocktail in the Lobby terrace served by Chevi. Or head to the beach bar where you can quench a cold draft Cristal beer served by the one and only Jesus! Than take a walk through the compound and be astonished by the beauty of the surroundings thanks to gardeners like Rolando with Borges and their colleagues. But most of all it’s the staff at Customer Service including their bosses who keep us guests as happy as they can. Which is not easy, Lol !!!! This is why this resort has the highest return guests of all of Cayo Coco and I’m one of its statistics to prove it. So keep up the upgrades and see you soon !

We stayed at this hotel for our honeymoon and had high expectations. Unfortunately, several aspects did not meet the standards of a 5-star hotel. We had an issue with the toilet, and a plumber showed up early in the morning without any prior notice. We also experienced two evening water outages, which was very inconvenient. Additionally, the honeymoon amenities promoted on the website did not match what we actually received, which was disappointing. There is also a potential safety concern — we found a dead snake on the path between our room and the reception. On a positive note, the beach is beautiful, even during seaweed season, and the food quality was quite good, better than in many other hotels we’ve been to. Overall, for the price and 5-star rating, we expected a much higher level of service and attention to detail.

I have been in many hotels around the island and this one by far is the best! Its Service! Its food! Best quality ever! I will be returning soon for a holiday.

Fourth visit ,A very clean hotel, very friendly people and an exceptional site. The beach is beautiful with a warm turquoise sea. The service is really great and the food is plentiful and good. Will come back for sure