21c Museum Hotel Cincinnati

21c Cincinnati is one of those rare hotels that actually lives up to the hype. The rooms are incredibly nice—beautifully designed, comfortable, and thoughtfully appointed in a way that feels special without trying too hard. It’s the kind of place you walk into and immediately relax. The staff struck the perfect balance of personable and professional. Everyone I interacted with was genuinely kind, helpful, and on it, which makes such a difference in how a stay feels. The restaurant and bar are also really wonderful—great atmosphere, great food, and a perfect place to land at the end of the day or start the night. But the thing that truly made this stay memorable: I accidentally left a very special watch in my room after checkout. I was sick about it. The front desk immediately took it seriously, worked quickly to locate it, and made sure it was kept safe until a friend could pick it up for me. That level of honesty and care was completely above and beyond, and I will be forever grateful for how they handled that moment. Beautiful hotel, great food and drinks, and people you can genuinely trust. I will absolutely be back.

We had a wonderful stay at the 21c Hotel. Caleb, at the front desk, made check-in smooth and Jack (also front desk) was our hero for helping to print out our stubborn boarding passes.

We had stayed here a number of times due to the fact that we were able to valet our Tesla and have it charged overnight. On a long trip, that’s a very helpful thing, especially in cold weather, and we plan our stays accordingly. So when we arrived to check in, only to be told that the hotel did not have a charger, we were unhappily surprised. The attendant told us we could use the garage down the street, which had (non-Tesla) chargers, but since all were marked with signs saying they were reserved and offending cars would be towed, we were unable to charge. Neither the valet nor the front desk seemed to be aware that charging had ever been available or advertised. Yet the Tesla app and third-party booking services all still indicate that the hotel has EV charging. We informed the front desk of this, but were offered only a perfunctory “sorry”, not even a promise to let the appropriate parties know that their information needs to be updated to reflect the actual situation. The hotel itself is starting to look a bit tired with regard to finishes. Beds are still comfortable and in-room coffee is great, but given the lack of charging and the couldn’t-care-less attitude we experienced, we won’t be back.

The overall 21C experience was very nice, but my point in writing is to thank and celebrate DeAndre at the Front Desk. He's a total hospitality professional and we appreciated his capabilities and wonderful personality. Thank you, DeAndre!!

I am not sure if you will publish this or not because I haven't stayed yet - we are going in 2 weeks. My review is simply about the customer service I received over the phone. Deandre (I had to get his name because he was THAT GOOD!) was the perfect example of what amazing customer service is. Polite, fun, informative. He answered all (there were many) of many questions and never made me feel like I was asking too many. Never been to Cincinnati and have never stayed at a 21C (only ate at the one in Bentonville) but this guy right here is why I booked the 21C in Cincinnati. I can only hope our visit is half as good as his service.