21c Museum Hotel Cincinnati

I am not sure if you will publish this or not because I haven't stayed yet - we are going in 2 weeks. My review is simply about the customer service I received over the phone. Deandre (I had to get his name because he was THAT GOOD!) was the perfect example of what amazing customer service is. Polite, fun, informative. He answered all (there were many) of many questions and never made me feel like I was asking too many. Never been to Cincinnati and have never stayed at a 21C (only ate at the one in Bentonville) but this guy right here is why I booked the 21C in Cincinnati. I can only hope our visit is half as good as his service.

Stayed here on our first trip to Cincinnati and couldn't have been more pleased with this hotel, especially at its relatively modest price. First of all, the "museum" aspect of the hotel is not a gimmick—there are two full stories of a serious art. It added a nice ambiance upon entering/exiting the lobby, to be sure, but you could also spend hours browsing. Second of all, the staff are extraordinarily friendly and helpful—everyone we spoke to seemed to be living interesting lives in the city, which made for great conversation and local recommendations. The valet parking isn't cheap ($40/night), but it's reasonable enough, and the valets are all welcoming and efficient. They made us feel like we were staying at hotel twice the price. The rooms themselves aren't extravagant, but they're attractive and clean. They'd be worth their price even without the hotel's impressive art and stellar staff. The combination of all these elements is what makes the place a small miracle.

This has been one of my favorite hotel stays ever. From the moment we checked in everyone working here has shown us incredible hospitality. From Mr. Mann at the front desk, Jeremy in the restaurant, the valet, room service. Just wonderful staff. I knew the hotel itself would be nice. We’d stayed before at the 21c in Louisville a few years ago. Will have to come back for a longer visit.

We had a lot of family and guess for a wedding weekend. All rooms were dirty and some smelled of sewerage. Carpets in hallway and rooms were dirty and badly need replaced. The whole hotel needs updating . The front desk was not very helpful and friendly. Not worth the money because of the condition of the hotel .

We stayed here after leaving the Hampton/ Homewood Suites due to quality. What a refreshing change! If you are an artist or into art, there is a first floor gallery that gives the space a refreshing visual charge. Check in was a breeze. The rooms are very clean and contemporary. Robes and Nespresso coffee are provided. The hotel is located in the “arts” district filled with colorful murals and theater venues. I did not make use of the spa services but they were highly reviewed. Would highly recommend to anyone who wants comfort, convenience and service.