21c Museum Hotel Cincinnati

This has been one of my favorite hotel stays ever. From the moment we checked in everyone working here has shown us incredible hospitality. From Mr. Mann at the front desk, Jeremy in the restaurant, the valet, room service. Just wonderful staff. I knew the hotel itself would be nice. We’d stayed before at the 21c in Louisville a few years ago. Will have to come back for a longer visit.

We had a lot of family and guess for a wedding weekend. All rooms were dirty and some smelled of sewerage. Carpets in hallway and rooms were dirty and badly need replaced. The whole hotel needs updating . The front desk was not very helpful and friendly. Not worth the money because of the condition of the hotel .

We stayed here after leaving the Hampton/ Homewood Suites due to quality. What a refreshing change! If you are an artist or into art, there is a first floor gallery that gives the space a refreshing visual charge. Check in was a breeze. The rooms are very clean and contemporary. Robes and Nespresso coffee are provided. The hotel is located in the “arts” district filled with colorful murals and theater venues. I did not make use of the spa services but they were highly reviewed. Would highly recommend to anyone who wants comfort, convenience and service.

Ours was a Valentine's Day overnight, with dinner in their excellent restaurant. I'd noticed earlier that our room didn't seem to respond to the thermostat, and it was too cool. We tried again with the thermostat before dinner, came back 3 hours later, and the room hadn't warmed at all. We goofed, because we SHOULD HAVE called the front desk. We didn't, thinking we'd find a blanket in the closet. THERE WASN'T and again, we should have called the desk, but didn't. OUR FAULT. We figured we'd just tough it out -- it was maybe 65 degrees in the room, so hardly life-endangering. Well that was also our mistake! The next morning (my wife had slept poorly), we finally DID contact the desk, because the room's stupid espresso machine was a pain to use for very little actual coffee. We finally called the desk. The manager brought up two carafes of coffee and when we relayed our displeasure about the thermostat, she told us there had been some problems. We got an adjustment of $50 on our bill, which was nice, but didn't really make up for our very uncomfortable night. We LIKE this hotel and have stayed there before and had no problems and love the museum. But overall it was not a pleasant stay for us.

The hotel lobby smelled like sewage. The room smelled intensely of pot and cigarettes every time the heat came on, which woke me up throughout the night. The room was fine otherwise. The location was good but I wouldn’t stay here again. Hopefully they can figure out the issues with the awful odors.