Excellent Hotel! We have stayed at this hotel almost every year since 2015 and have never had any problem with anything.

Don't look for any other place to stay in Cologne. This place is stunning. The location is perfect as it is right across from the Kolmer Dom and with easy access to the Rhine. The property itself is absolutely gorgeous. The lobby, the bar, the flower shop inside the hotel, and even the restaurant are photo worthy. Our room was large and very comfortable and once you close the windows the outside noise is completely muffled. Finally, the service was impeccable. From the concierge to the staff at the restaurant everyone was extremely polite and helpful. I won't stay anywhere else on my next visit.

We stayed for only a night, but were very impressed with this hotel and its staff. We booked a standard suite, but were upgraded to one with an extra ½ bath. Some of the suites have a traditional decor, and others are more modern (ask for “the Hanseatic Wing”). We preferred the more modern decor and the staff were happy to oblige us. Overall, the staff was wonderful: friendly, helpful, and professional. We were always welcomed, and any request or question was responded to quickly and professionally. The staff elevated the hotel and turned a really good stay into a great one. Our room was spotless, and very nicely appointed. There were tons of closets and more than enough towels—no skimping. The shower was not just a rain shower head, but a deluge. It was the best shower that we can remember having used in a hotel, which is saying quite a bit. Breakfast (included in our rate) was a full buffet with the usual museli, meats, cheeses, pastries, etc plus a menu for eggs and French toast type items. All were prepared well, served elegantly, and in a comfortable and well appointed room. It was fairly faultless. The hotel’s location in Köln can’t be beat. It is around the corner from the train station, and across the street from the Dom. The entire historic portion of Köln and the shopping district is within 15 minutes walk. There are many restaurants to choose from within a very short walking distance, including a great bakery (Bäckerei Merzenich) only 5 minutes walk away.

All staff I interacted with went above and beyond to make this a wonderful experience. I was in town for 3 concerts for a total of 9 nights at this hotel. Accommodations were top-notch, housekeeping was on-point. Calling out a few employees: Concierge Josef, Concierge Hae-Nam. Each put in a lot of effort to ensure I had everything I needed and also helped with reservations, suggestions for things to do, etc. Finally, the staff in F&B, specifically Henrik; we were in town for many days and met up with friends from across the world. Henrik ensured that we were always taken care of in the bar, and even kept the evening going late for us at our request. This truly added to the trip and I can honestly say that without the exemplary customer service given by Henrik that our enjoyment of the hotel would have diminished. Highly recommend this property!

The location was the best, room was the best in Koln and I would rate it better than many if not all hotels in Germany. The staff is very good and friendly. The rooms are very modern and luxurious. I would only stay in the hotel each time I visit Koln