Four Seasons Hotel Mexico City

The hotel is perfectly located for a visit to the city, and its layout around a large inner courtyard provides a pleasant separation from the city’s noise and hectic life outside. Rooms and service are impeccable Four Seasons level, not much more to add here. We visited the Zanaya courtyard restaurant for a very pleasant Mexican lunch, and the Fifty Mils bar for drinks and snacks, which fully lived up to its reputation. Dinner at the Italian Il Becco was outstanding and worth writing home about. The transfers and excursions organized by the concierge worked as planned. Unfortunately, on our last night the Zanaya restaurant was closed for a private function for a marketing event, which resulted in high noise levels in the rooms overlooking the courtyard well into the night. For our next visit to Mexico City, we will certainly consider staying at the Four Seasons again.

Stayed for nine nights recently and was actually quite disappointed. The hotel is currently going through a renovation process, which is completely required. However, we weren’t informed about this until check in. We arrived around 9pm after a long international flight. As it was ‘Fashion Week’ there was large and loud party in the courtyard. This finished by 11pm but it wasn’t a great welcome to this ‘City Sanctuary’. The party vibe continued through to Women’s Day/Mother’s Day: loud events in the courtyard as well as BBQs. The hotel seemed more interested in making money from events than the comfort and enjoyment of guests. Carpets in the room were dated, worn and dirty. Couch and cushions either need renewing or removal. I have stayed at many Four Seasons over the years, this was the worst experience we have had. Informed staff that we were ‘disappointed’ (also were unimpressed by the concierge services, poolside team, etc.). We were asked ‘What would you like us to do?’ - well we really wanted them to improve. The Customer Service Experience person told us: Well, we will give you a BIG SURPRISE. The next day, free Four Seasons branded bags, hats and luggage tags were left in our rooms. Nice gesture, but not a great wonderful surprise. I don’t wear branded t-shirts let alone do I need to promote a brand that has let me down. My disappointment might sound petty. But to be clear, we spent £7.5K GBP for 9 days including drinks and breakfast/lunches/dinner. Pretty much every interaction with the team included missed items, rushed service, cold food. miscommunication or lack of service excellence. Although many people were friendly, this experience has put me off the Four Seasons brand.

We stayed at four seasons while visiting Mexico. It is central and convenient. The central court is a beautiful garden. We enjoyed the bar and the restaurant very much. The staff was very friendly. The rooms are not so great, a bit old fashioned and ours was smelling as someone smoked in it. The hotel did its best to take the smell away and was very helpful with our demands.

I love this hotel. It’s big and busy. But that loses relevance because the service is excellent, everyone who works there is kind and helpful. The amenities are great. And the courtyard is so pretty. I won’t stay anywhere else when I’m there for business or vacation, they always look after me.

Great service, food and drinks and staff was amazing. Did a Tequila tasting at the bar and it was excellent. I’ve stayed here both for work and pleasure and will stay here again! The room was great, the dual windows that opened to the courtyard were a nice touch.