Four Seasons Hotel Mexico City

I found the hotel to be quite nice. Especially the gardened center court yard. The service was outstanding. The Mexican staff went above and beyond to make sure my experience was excellent. I was there for business meetings and found the hotel grounds were conducive to meet people and get work done. I had asked the concierge to do something special for Valentine’s Day while I was there as my partner was with me. The concierge executed excellent with punctuality and follow through. I was recommended the hotel as the right place to stay when in Mexico City for business and I must agree. I also think the hotels culture, restaurants and atmosphere make for a wonderful stay for personal reasons as well.

The service and staff were truly excellent, attentive, professional, and always willing to help. The building itself has a lot of character, and the courtyard is especially lovely, offering a peaceful and charming atmosphere. However, the rooms left much to be desired. They felt quite outdated and didn’t reflect the level of luxury typically associated with a Four Seasons property. The bathrooms, in particular, were below expectations — in both design and functionality. The hallways also showed signs of age, with a somewhat tired and worn appearance. While some updates have clearly been made, the hotel would benefit from a more extensive renovation to bring it fully in line with the brand’s usual standards.

The hotel is perfectly located for a visit to the city, and its layout around a large inner courtyard provides a pleasant separation from the city’s noise and hectic life outside. Rooms and service are impeccable Four Seasons level, not much more to add here. We visited the Zanaya courtyard restaurant for a very pleasant Mexican lunch, and the Fifty Mils bar for drinks and snacks, which fully lived up to its reputation. Dinner at the Italian Il Becco was outstanding and worth writing home about. The transfers and excursions organized by the concierge worked as planned. Unfortunately, on our last night the Zanaya restaurant was closed for a private function for a marketing event, which resulted in high noise levels in the rooms overlooking the courtyard well into the night. For our next visit to Mexico City, we will certainly consider staying at the Four Seasons again.

Stayed for nine nights recently and was actually quite disappointed. The hotel is currently going through a renovation process, which is completely required. However, we weren’t informed about this until check in. We arrived around 9pm after a long international flight. As it was ‘Fashion Week’ there was large and loud party in the courtyard. This finished by 11pm but it wasn’t a great welcome to this ‘City Sanctuary’. The party vibe continued through to Women’s Day/Mother’s Day: loud events in the courtyard as well as BBQs. The hotel seemed more interested in making money from events than the comfort and enjoyment of guests. Carpets in the room were dated, worn and dirty. Couch and cushions either need renewing or removal. I have stayed at many Four Seasons over the years, this was the worst experience we have had. Informed staff that we were ‘disappointed’ (also were unimpressed by the concierge services, poolside team, etc.). We were asked ‘What would you like us to do?’ - well we really wanted them to improve. The Customer Service Experience person told us: Well, we will give you a BIG SURPRISE. The next day, free Four Seasons branded bags, hats and luggage tags were left in our rooms. Nice gesture, but not a great wonderful surprise. I don’t wear branded t-shirts let alone do I need to promote a brand that has let me down. My disappointment might sound petty. But to be clear, we spent £7.5K GBP for 9 days including drinks and breakfast/lunches/dinner. Pretty much every interaction with the team included missed items, rushed service, cold food. miscommunication or lack of service excellence. Although many people were friendly, this experience has put me off the Four Seasons brand.

We stayed at four seasons while visiting Mexico. It is central and convenient. The central court is a beautiful garden. We enjoyed the bar and the restaurant very much. The staff was very friendly. The rooms are not so great, a bit old fashioned and ours was smelling as someone smoked in it. The hotel did its best to take the smell away and was very helpful with our demands.