Beautiful location breathtaking views. With a gorgeous huge balcony with fire pits. Staff was very nice and accommodating. Heating/ cooling system was difficult to adjust and figure out but staffed helped at 2am in morning. Buffet breakfast was excellent and the restaurant bar had a nice variety of food. We were attended a convention another hotel and didn’t spend much time at the Cheyenne.

It was an awesome place to stay, beautiful views, lots of amenities on site and great location. The rooms do need a bit of updating as our drains seemed obscured and drained very slowly, the TV stand's doors wouldn't stay closed, and the sheets had some stains and holes in them. Spent more time in the room this trip than usual due to the weather or probably wouldn't have noticed as much. Overall great stay with great staff.

The check in experience not great. I let the front desk know I was part of the conference committee and I should have notes on file. Front desk staff had me look for the conference committee chair before I was able to fully check in. Once I was able to locate the committee chair. The front desk staff then asked us to call the president, but then decided to go speak with the manager.

Property is great. The service in the Mountain View Restaurant is absolutely horrible. Server on Day 1 accused us of trying to get a free breakfast soon after we sat down and went as far as to say we gave a "false" room number on our bill. That was totally incorrect, and then the server refused to apologize and was extremely rude after realizing her own mistake. The manager did nothing. On Day 2, the same server was whispering to our new server who proceeded to ask us for our drink order. Then she refused to return to our table. My wife had to get her own coffee while the server watched. The only interaction we had with her was when she slapped the bill on the table and said, "Here" and walked away. On the way out, we asked the server why she acted this way toward us she raised her voice and said to talk to her manager because she would not "deal with us like yesterday". She was not even involved the previous day and still had NO reason to be so disrespectful. And what did the manager do this time? Absolutely nothing. Based on this second incident, we checked out of the Presidential Suite a day early and spent our money at a competitor's resort.

This lovely resort is a great place for vacation and/or "stay-cation" I attended an event at the Broadmoor and stayed at Cheyenne Mountain Resort. The views were amazing, the shuttle drivers were super professional and kind and, when the power went out because of a storm, the resort had staff at each building making sure everyone was ok. Definitely a beautiful location.