Hotel Polaris

We found ourselves staying at Hotel Polaris under unexpected circumstances after a major water leak in our home displaced our family. I am also recovering from surgery and required ADA accommodations, which made an already stressful situation even more challenging. From the moment we arrived, the hotel staff went above and beyond to support us with kindness, understanding, and genuine care. They helped arrange early check-in, worked with us so we could remain in the same room for our extended stay, and consistently checked in to make sure our needs were met. Traveling with our son and our dog, Kaia, could have been overwhelming — but instead, we felt welcomed and taken care of every step of the way. For anyone needing accessibility, this hotel is exceptionally ADA-friendly. The hallways, elevators, and layout are easy to navigate with wheeled walking aids, and the ADA tub-style room is thoughtfully designed with a very secure shower and bathroom area. The room itself is beautiful, spacious, and features large windows with stunning views. Even while recovering, we were able to enjoy some of the hotel’s offerings. The Aviator Bar serves fantastic signature cocktails — “Across the Universe” was our favorite. Pamela’s restaurant is truly outstanding; every dish we tried somehow outshined the last. My husband and son were also able to enjoy the heated outdoor pool, which my son happily reports stays around 85 degrees — warm enough to swim comfortably even when temperatures are below freezing outside. Our dog Kaia absolutely loves this hotel, and it is truly the epitome of dog-friendly. There is easy access to relief areas, the front desk offers homemade dog treats (which she adored), and she loved relaxing by the window watching the world go by. The rooms themselves are gorgeous and extremely comfortable. The bed and pillows are wonderful, the TV is very large with plenty of channels, and you can easily cast from your phone — a huge plus during a longer stay. Most importantly, every single staff member we encountered — from the front desk to the restaurants, café, and housekeeping — was exceptional. Their compassion, professionalism, and willingness to go above and beyond turned a very difficult situation into something far more manageable. We truly cannot recommend Hotel Polaris highly enough and will absolutely encourage any visiting family or friends to stay here in the future. This hotel didn’t just provide us a place to stay — it made a challenging time a million times better.

Hotel Polaris is a beautiful property with excellent access to everything Colorado Springs has to offer. The attention to detail is evident from the moment you walk through the front door, particularly in the hotel's decor, restaurants, bars, and especially the guest rooms. Everything is very well done. General Manager Curtis Bova and Director of Restaurants, Bars, and Events Ken Butler deserve a special shout-out for their fantastic staff. The service from Reyna at the Thunderbird Bar, as well as Ruth and Sarah at Pamela's Restaurant, was outstanding; they were both outgoing and delightful. Additionally, Soufi at the spa was incredibly helpful and welcoming.

Brayden at Pamela’s was great! Food and service was wonderful. Nice staycation. Thanks again! Would come back for sure.

I dined for breakfast twice and had a delicious meal. The food is amazing and the service was excellent. Brayden was my server and he was welcoming and so very kind. 100% recommend dining here

I visited aviator tonight and I was nit disappointed, we had the Polaris midnight roll, tuna nachos, pathfinder, aging aviator and a few green tea shots suggested by Perla, definitely an experience we will not forget any time soon! Sve is one of the best bartenders we have had