Albergo Terminus

We stayed at Albergo Terminus prior to a river cruise, so had high expectations. Though the location is fantastic - right on the edge of the lake (other side of the road) and it was very easy to walk to everything, our room was very disappointing. We had a "Superior" room, which was tiny. The bathroom was good, but it was so big it was literally half the size of the actual sleeping area. There was no where to put luggage, so we spent forever tripping over suitcases. It was also very noisy - beer barrels and gas canisters were being moved and banged until very late at night, then would start again early in the morning (along with the noisy building site next door). We had very little sleep. The breakfast was good (we didn't try dinner, but others said it was very lacking / not good), but the "room" it uses is very unsatisfactory. It's basically a covered terrace. In the height of summer I imagine it's lovely, but in mid March with strong winds it was freezing cold and the covers were flapping in the wind. Maybe we were just unlucky and got a bad room, but we certainly wouldn't return based on our experience.

I booked this hotel to celebrate my husbands birthday. It was honestly a lovely experience. I mentioned it was his birthday and they gave us a complimentary upgrade to a deluxe double bedroom with a jacuzzi bath and lake view. The bathroom had underfloor heating which was such a luxury. There was also a bottle of wine in our room. Claudia on reception was particularly helpful and allowed us a slightly later check out with no extra charges. This hotel isn't an obvious choice when scrolling through the options on Booking.com but it really is a gorgeous hotel and building as well as perfect location to explore Como. If you don't like the large corporate hotels with soulless bedrooms then you will appreciate this one with lovely ambience and a character period building. Staff were pleasant and helpful. The breakfast room was in a great spot with views of the lake. Very good value.

We are in our mid-70's. Our reservation for Albergo Terminus was made through a travel agency. When we arrived and saw the room - I was hopeful. We had asked for something upscale with atmosphere. It had a beautiful view of the lake from our expansive terrace which was above the restaurant. No one bothered to tell us that they would have LIVE "music" on Thursday and Sunday evenings. That consisted of a woman screeching out her rendition of ABBA with Karaoke tunes playing for our "pleasure" until after 11:30pm. We had an early morning flight so I called the desk and was told they do this EVERY Thursday and Sunday nights and there wasn't anything they could do about it - nor would they make an adjustment to our bill. It wasn't their problem - basically suck it up. I was told there was no management on sight to address my concern as well. The only people that didn't know this would occur was us; and they felt no obligation to inform us when the reservation was made. The music came from the restaurant which was DIRECTLY below our terrace and the roof was open that evening as well. It made for a horrible stay. I would not recommend this hotel at all - because they were so rude and thoughtless and unwilling to make any adjustment for our inconvenience. DON'T STAY HERE if you want sleep.

Hotel is in a GREAT location for doing everything in the town. The classic room is tiny based on United States standards. Pays to upgrade. The breakfast is amazing. Unfortunately we tried to eat dinner at the restaurant and it was booked with a tour and we didn’t want to wait til 8:30 to eat

Overall we enjoyed our week long stay at this hotel. It has the perfect location on the lakefront and we had a great view from our room. The room was spacious and comfortable. We had a few maintenance issues during our stay which were dealt with promptly. The breakfast selection was great and the morning staff in there were wonderful and welcoming. Our main issue was with the lack of bathroom privacy - the shower was a glass cubicle in the bedroom with zero privacy. The toilet had a semi frosted screen and door but was not fully private so not ideal. I’m sure not all rooms are like this so perhaps we were just unlucky! I feel the hotel is overpriced for the standard of room - it was comfortable but certainly not luxurious.