d'Angleterre

I had a chance to stay at the Villa Copenhagen and the D'Angleterre back-to-back so was able to compare easily. The D'Angleterre is the grande dame of Copenhagen and is much more conservative/elegant than Villa Copenhagen. The rooms are also much larger and the hotel has a much nicer gym. The location is perfect. Of course, for all of this, the price tag is much higher than the Villa Copenhagen. My one quibble is that service was not quite as good as the last time I stayed (or at Villa Copenhagen). The agent checking me in did not have any record that I had stayed there before. Further, I checked in at the same time as my friend and both of us were entitled to upgrades based on our reservations. The agent helping my friend immediately notified him he received an upgrade. My agent never mentioned it - when I asked about it, it became apparent he had never checked. He then responded that the hotel was full and nothing was available. This despite the fact that I was offered 4 different types of upgrades (for a fee) when I had checked in online the day before. His supervisor did then offer me an upgrade. I realize it is a ridiculous complaint - but my issue was more about the lack of friendliness/helpfulness - previous stays had much friendlier and more personalized service.

Visited for a corporate meal. The service on point, food cooked to perfection for over 300 attendees, brown crab, steak. Excellent service.

This hotel is in a great location, has the character of age but has modern touches but what made it stand out was the service level, even for a luxury hotel. It has a very friendly feel for a luxury hotel. Most happily, my entire family enjoyed it. A breakfast buffet is included and it is very well done and worth going to even if you don't stay here. The inner rooms have balconies as my daughter had one but the views of the park are really priceless, try for that if you can

The D’Angleterre Hotel is one of the best hotels anywhere, certainly the best in Copenhagen. It’s clean, comfortable and situated in the best part of the city with the best views. The rooms are very comfortable, the service special and views spectacular. We’ve stayed here many times over the years.

The staff were rules driven, arrogant and completely unfocused on the customer- never ever staying here again. Spa was nice as were one or two of the waiters in the 1 star Michelin restaurant