NH Collection Copenhagen

The good: Great service by reception on check-in, getting us accommodated after a very early arrival, polite and proactive. Ditto re porter bringing bags up to room (didn't catch her name). Shout-outs also to Simon and Bianca for great table service. Fast response whenever requesting sundry amenities to be brought to room. Easy to use hotel app. Room was perfectly fine with nice views of city over canal. Nice breakfast buffet (thanks to Roy for the hot food!). The bad: Lunch and evening dining room is windowless and uninviting. Menu choices for same are limited and uninspiring. Service at same is awful. The most miserable wait staff I think I've ever come across. Forget a smile, even a grunted response was grudgingly given. One time, with no sign of a Club sandwich after waiting 35 minutes we gave up and left (we would have advised the waiter of our departure but he was nowhere to be found). Another time, we went to the bar, asked if we could get dessert here, "Yes, of course, take a seat". Ordered dessert. 5 minutes later, "We cannot serve you dessert here, you must move to the restaurant". We moved to the restaurant, ordered dessert, "You don't want dinner, only dessert?" "Yes, we only want dessert". "Oh, in that case, you must move back to the bar". You can't make this stuff up. Generally, all staff interactions other than those explicitly mentioned above give a sense of an unhappy workforce with little time for the guests. Like another hotel we stayed at recently (Platzl Hotel, Munich), the staff here seem to adhere as a priority more to the rigid policies and procedures laid down by hotel management, rather than to satisfying the wants and needs of their guests. In summary: with so many other choices in Copenhagen, we would not recommend this hotel

This was our third visit at NH Collection in Copenhagen - our favourite hotel in the city! Another wonderful experience; great location, fantastic staff, immaculate and comfortable stay. We highly recommend this hotel and can't wait to visit again soon.

Very spacious and clean room with all amenities for an easy and relaxing stay. It is definitely among the best hotels to stay in Copenhagen.

Terrible. There was substance that looked like piss in the bathroom and entrance to the bathroom .. I don’t know how housekeeping could’ve been this callous in their duties. Thankfully i just had to spend one night there. Would not go back again.

This spacious, well located hotel has all the amenities one could want. Rooms are large and well equipped. The staff is extremely well trained and knowledgeable. We were especially grateful to the guest relations /concierge manager, Gulcan, who assisted us in so many ways. Prior to our arrival she recommended and handled dinner reservations; once there she assisted us with our travel to the wonderful Louisiana museum, reachable via metro and train. All of this added to our stay at the NH Collection hotel.