NH Collection Copenhagen

I have email back and fro at least for a week just to ask if i can book in a 3rd platform and email to request pet stay. It took them almost a week for a firm answer. And right after i conclude i am able, all the 3rd party platform rooms are not able for 2 adult & 1 child when i saw before the reply there were 4 to 5 left. I makes me wonder if its so coincidental. I have stayed most of nh collections in EU and this is my first negative encounter with them. Too coincidental, my room type is not available, other available ones are still about thereabout the same price. Furthermore, They know my dates, pax and special request. They know i will book right after the firm answers they gave. If it really so, it awfully unethical. Please review your reservation management.

We chose the door to door service with SilverSea who arranged our stay at NH Collection. We had been to Copenhagen before and were very pleased with the location. Nice room, good breakfast and great roof bar!

Friendly, efficient staff who were at all times unobtrusive. Very comfortable accommodation with an excellent breakfast. And hotel is ideally situated within the city for leisure visitors. We would definitely stay again and highly recommend the hotel. Did not try the Roof Top Bar so cannot really comment but we went up to take photographs and it looked very nice. We stayed for a total of 6 nights.

The hotel is 5 stars, it is well located, a few hundred meters walking distance from the main attractions, the rooms are soundproof, spacious, clean, interesting modern design, you have peace and quiet inside, the view from the room on the top floor is very nice, the staff is very kind and friendly, they are willing to provide you with support and information you need, the breakfast is good and suitable for all tastes, the air conditioning works flawlessly considering the very large windows exposed to the sun, all the elevators and escalators at the main entrance are fast and work flawlessly. I found in this hotel the known standard of the NH Collection hotel chain and the hotels in the Minor Hotels chain. On the scale from 1 to 10, we give 9,5.

I am obsessed with this hotel! It's in a perfect location (super pretty neighborhood and close to the city center), the rooms are clean and luxurious, the beds are very comfy, and the customer service is top notch. I'm sensitive to noise and it was super quiet at night--the windows have great insulation. Special shout-out to Gulcan, who was incredibly kind, accommodating, and responsive to me--she made me feel personally cared for in booking the trip and staying in Copenhagen. I have some special needs with hotels and she made sure those were met, without acting like it was a hassle or inconvenience. Truly the best customer service I've experienced at a hotel. I will stay here every time I come to Copenhagen.