Nimb Hotel

Trip Advisor rejected this review as AI it is not( their AI thinking I’m AI. I don’t know if that’s a compliment or an insult). I wrote this period. We loved the Nimb Hotel and its Staff. If you in Copenhagen stay here. Also the best Hot Dog in Copenhagen is across the street at John’sHotdog. My wife and I recently returned from a 15-day trip to Switzerland via Copenhagen. Our trip started in Copenhagen and ended in Copenhagen. For the Swiss portions of our trip, we went to Zürich, Grindelwald, Zermatt, and finally Montreux. Every place was stunning, making for a great trip. In each city, we stayed at hotels rated as 5 Star properties from various sites. Both times in Copenhagen we stayed at the Nimb Hotel. The Nimb was our favorite! True 5 Star! Nimb’s accommodation was top-notch, as was the location across the street from the train station. It also is part of the Tivoli Gardens which provides guests free and exclusive access from the hotel into the gardens. The gardens decorated for Halloween were awesome. It was great being able to come and go via the hotel private entrance. I must admit, as seen from the street and main entrance the Hotel does not look like anything special. Once inside though it’s quite lovely. The hotel is unique. Our rooms, each had views of the gardens, were lovely and well appointed. A welcome gift awaited us for each of our stays. The Hotel bar is wonderful with a large fireplace that had a real fire each night. The hotel also has one of the best equipped gyms I have used in a hotel. Breakfast in the Café each day was perfect with a view of the garden, nice buffet/menu selections and peacocks strutting by outside the floor to ceiling window. We had dessert in the restaurant one night and will say two words…Peach Melba...order it. But what truly makes the Nimb stand out is the staff. All were welcoming, friendly, extremely helpful… you name it. This applies equally to the front desk, the café, the bar, housekeeping, the gym/spa and in the restaurant. For example, our flight got in earlier than expected so we got to the hotel at about 9 AM. The front desk said our room was not ready which not a surprise. They said they would make every effort to get it ready as soon as possible. I have heard that before, but they did. Our room was ready by 11. Another example, each night we went to the bar and sat by the fire, so nice. One night I felt like some dessert, something sweet, but the staff said they do not normally have dessert items in the bar but said she will see what she could do. She came back with a beautiful plate of sweet treats. It was a nice, individualized touch that I appreciated. Another example, our first morning, waiting for our room and having coffee in the cafeteria, a friendly staff member came to us, and asked us about our trip. She took the time and effort in a relaxed fashion, unlike many concierges who always seem preoccupied and in a hurry, gave us tips about the city and a wonderful dinner recommendation. I’ve been fortunate to be able to stay at a lot of highly rated/5-star hotels. I cannot remember one that has checked all the boxes like the Nimb Hotel. This place was perfect. I highly recommend the Nimb Hotel.

Nimb Hotel Copenhagen is located right opposite Copenhagen's Central Station, which is an extremely convenient location. At the same time it is part of the historical Tivoli Gardens amusement park, and all guests enjoy free access as well as a free pass to the majority of attractions in the park. The view from our room in the hotel's ancient section was stunning with the City Hall being visible throughout day and night, and the park's lights and seasonal decoration as a wonderful source of inspiration during the dark hours of Halloween time. While the room was beautiful with many pleasant enhancements such as a marvellous bathing tub, a high-class shaving kit, a fireplace, tasteful wooden floor and a high-class complimentary minibar only excluding wines and spirits, the hotel's service approach was less convincing - despite a generous welcome present. Some requests from our side had been saved in the hotel's CRM system, but had not been prepared for us. General Manager Maria, on the other hand, was friendly and made us a special gift by providing a big bottle of body lotion for us. The front desk refused to provide us a room with a King Bed, and attention of and interest in guests was limited with the exception of a couple of team members, notably service at breakfast. The breakfast team stood out with extremely friendly and professional ways. Abbey and Faith were simply delightful and made our starts into the day special on every occasion. Also, the quality of breakfast products was amazing, one of the best breakfast experiences so far. The sparkling tea and the pastries were unforgettable. At the front desk, there was another lady who was always there for a friendly chat before leaving the property. Our lunch at Fru Nimb was very tasty and accompanied by friendly service, yet pricing policy was not transparent and we had to reclaim an overcharge according to the menu. After all, we enjoyed our time at Nimb very much, but were left a little disappointed at the lack of service excellence.

I almost never write reviews, but I wanted to let the world know how special the service at this hotel is. The attention to detail in the room--from little treats left for you each day to a working, wood-burning fireplace that the staff will light for you, to everything you could possibly need during your visit--is second to none, but the personalized service from the team is even better. If you need something, they will have it to your room in about 2 minutes, and they will go out of their way to make sure you're enjoying your time in Copenhagen. Here are a few service highlights: 1.) The restaurant manager (I'm assuming she was the manager, although I don't really know) came to our table on our second day at breakfast and struck up a conversation about our plans. She gave some recommendations of some of her personal favorite restaurants. We dined at two of them, and both were phenomenal... Never would have picked them on our own. She found a way to put a personalized touch on our experience without us even asking. 2.) My wife spoke to (I think) August about booking a sauna experience, something with a local feel. He recommended and booked one for us that was way off the beaten path and one that we did not find in any of our own searching. It was a truly Danish experience and something that got me out of my comfort zone. We ended up having an absolute blast and will never forget squeezing into a blazing-hot sauna with 20 Danish people, while an instructor in a swimsuit danced to music and fanned waves of intense heat at us. It was nuts, and I am SO thankful for the recommendation. Was a highlight of the trip. 3.) We unfortunately had a 6AM flight on checkout day. We asked the front desk to arrange a taxi the night before. The front desk agent asked if we wanted to have some light breakfast and coffee waiting for us, something we've never been offered in all our travels. When we came down before 4AM, there were hot coffees and fruit waiting on the desk, our bill was pre-printed and waiting for us, and the taxi was outside. The bellman loaded up our stuff, and we were on our way, breakfast and coffees in hand, in a matter of moments. Truly the best departure experience we could have asked for in that moment. Thank you all for a great stay! Hope we can visit again one day.

Despite a few memorable moments, my overall experience fell short of expectations. The head concierge, Markus, was exceptionally kind and took the initiative one evening to show me around Tivoli, which was closed for its Christmas setup — a thoughtful gesture I truly appreciated. During check-in, the lady who handled the process and the gentleman who assisted with my luggage (and later with check-out) were both wonderful. The bartenders at both bars were also consistently attentive and considerate. However, given the rate of USD 1,000 per night for two nights, I expected a higher level of attention to detail. My room was not properly cleaned — the trash was emptied, and my slippers were left in disarray. My laundry was also not returned on time as promised; when I called to follow up, the gentleman I spoke with incorrectly suggested that I had a "do not disturb" sign on, which was not the case. In addition, one of my laundry items was left uncleaned without any prior notice or explanation. The final disappointment came at departure: as I left the hotel with my luggage, no one offered to help me with the door. The two gentlemen at the front desk remained focused on their screens, leaving me to manage on my own. Although some staff members were delightful, the overall experience did not meet the standards one would expect at this price point. Unfortunately, I would not return or recommend this hotel.

Our room has a lovely balcony overlooking the Travoli Gardens, high ceilings, comfortable, a great location with lots of little luxury freebies. It has a small, heated rooftop swimming pool and lounge area, as well as a hamam and a gym