Radisson SAS Royal Hotel, Copenhagen

Lovely clean, comfortable and convenient hotel. Stayed for one night - thank you to the lovely, helpful receptionist Ulrika who found us a room on a very busy day/night in Copenhagen at very short notice. We really appreciated your help. Thanks again. Would definitely stay here again.

This was the worst hotel we stayed in on this trip to Denmark. The room was rather uncomfortable (supposedly a superior room). It had a slightly dirty feeling, did not smell fresh and the bedding was very poor quality with a slightly damp, sour smell. Mattress felt uneven and lumpy. Towels I think were supposed to be white but had a grey tinge and were very thin. All in all could not wait to leave. Its a shame since location is good .

The key to rating a hotel, to me, is "would I stay there again, or look for something else" - there isn't any doubt, we would come back to this hotel again. Immaculate rooms (maybe a bit small, but not a problem for us), comfortable beds, an unbeatable location, and a wonderful staff at the front desks. Funky elevators (4 small ones, rather than 2 large ones), and the bathroom could use a little more shelf space. But this is a hotel we would come back to with no hesitation.

The hotel is near many tourists spots (short driving distance or within 20 minutes walking) and situated at the central train/tube station, making it extremely easy to get around within a short period of time. My family spent less than 3 days at Copenhagen and we managed to cover almost all spots we intended to visit thanks to the ease of transportation. Breakfast quality was high. I wish to say it may be more fulfilling if there were more hot dishes to choose from but I guess it would be unfair to compare the variety offered by say big brands' hotels in more dense and busy places in Asia. The connected rooms made it very comfortable for the family as kids reached their teens and would want their own beds and so on. Overall the stay was great and gave us a very pleasant first impression for the country.

The hotel location is great ..It’s close to transportation and center of town ..We got a upgraded room.. Breakfast buffet was good ..But Simon the concierge saved the day and helped me get our luggage held up at the airport and we got to our cruise with our clothes …!Could not have done it with out him!