Fowey Hall Hotel
Cornwall, England
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About the Hotel
Kids at heart will relish Fowey Hall Hotel, part of Luxury Family Hotels. This historic manor inspired Toad Hall in the classic novel, Wind in the Willows. At the same time, the adult in you will be seduced by the sophistication of Baroque plasterwork, French furnishings and elaborate fireplaces. Overlooking the charming port of Fowey on Englandâ€(TM)s South Cornish coast, this treasure is spectacularly located within original walled gardens. It is also a gourmetâ€(TM)s delight, focusing on fresh Cornish produce at the oak-paneled Hansons restaurant and terraced Palm Court.
Location
Fowey Hall Hotel
Hanson Drive Fowey
Cornwall, England
PL23 1ET
Nearest Airport: LEQ, EXT
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Spa Services
- In-Room Amenities
- Televisions
- Interests
- Active & Adventure
Reviews for Fowey Hall Hotel
Could be so much better
A rather underwhelming stay despite the beautiful setting. Sadly a far cry from ‘luxury’ in terms of service, cleanliness and amenities. The restaurant service was truly abysmal at dinner. We walked out on Monday evening after sitting and waiting for a good 25 mins. The breakfast buffet could be more appetising, though the à la carte offering was much better. Pancakes with maple syrup (as per their menu) were actually served with golden syrup while we were there! The coffee though was very good. For a hotel of such stature the gym appears to be an afterthought. Cramped, dirty, no clean cups to drink water… No towels… I went at 8 am on 2 mornings to be met by an appealing collection of used cups! I don’t think the space was cleaned at all during our stay. The games room is beautifully designed. The indoor pool, and spa facilities are fine, though one of the outdoor sofas is adorned with a huge tear! The bar was by far the best part of the hotel. Special mention to the lovely barman Harrison who was engaging and attentive. Also a shout out to Abbey at reception who saved the day regarding our room reservation. (Another saga).
S P - London, United Kingdom
Five-star location, but beware one-star service
We were returning guests and booked Fowey Hall because of the beautiful location. Sadly, the service hadn't improved and, in many ways, it felt worse. From taped-up, flickering lights in our room to breakfast delays every morning, it was a disappointing experience from start to finish. **Parents of young babies, please read this.** Sterilising service warning! Throughout our stay we repeatedly handed our baby's bottles (and dummies) to staff, specifically asking for them to be cleaned and sterilised. Staff accepted them every time, although they were often gone for hours and we regularly had to chase for them. On our final evening we were suddenly told the hotel doesn't offer a bottle sterilising service and that we should have requested a steriliser for our room instead - something nobody mentioned all week and was advertised on their website. As parents of a 3-month-old baby, that's simply not something we expected to leave a luxury family hotel worrying about. ### The service - go elsewhere for breakfast Every morning seemed to involve families standing around waiting for staff, waiting for food or trying to find someone to ask where it was. We were repeatedly told by staff that the hotel was understaffed and, unfortunately, it showed. Coffees took so long that we left without receiving them. Buffet items regularly ran out. By our final morning we'd completely lost confidence in breakfast and didn't even order cooked food. It wasn't just breakfast. We repeatedly had to chase our baby's bottles, chase baby equipment that never arrived, remind staff to start the children's film after the advertised time, and even correct incorrect charges on our bill. ### The room - the room was fine, clean + we had a separate space with bunk beds, but as mentioned we arrived to flickering taped up light (fixed on 3rd day of our stay). They have aircon but they are large and loud portable units. ### The facilities - pools are excellent, cinema is nice when they remember to do popcorn or put the film on. Games room nice too and playground a bonus. Location great and a 10 min walk to town with a pram, or quicker down some steep steps Travelling with a 3-month-old baby and our 7-year-old daughter, we chose Fowey Hall because we wanted a holiday where things would simply work and life would be easier. Instead, we spent much of our break managing avoidable problems and unnecessary stress. That isn't what I'd expect from a luxury family hotel nor anywhere near value for money The most disappointing part came afterwards. The House Manager acknowledged multiple service failures, but my follow up email was ignored and unanswered. We genuinely wanted Fowey Hall to remain somewhere we returned to as our children grew up. Sadly, after this experience, we won't be returning.
TomTravelFamily - Cheltenham, United Kingdom
Beautiful grounds but service needs improving
We recently stayed at the hotel for the weekend with two young children and a baby. Overall the hotel is impressive, beautiful grounds, views and location. The pool and spa/indoor pool were luxurious. There were a few standout members of staff trying their best and offering great service, however the hotel was missing a 5 star service. Long waits for food and drink, lack of attentiveness, not cleaning up tables, lack of towels or staff around to resolve these problems. It would have been nice to have staff around on the terrace and pool areas to take orders. The 2 bed room we had was also dated and not of the standard you would expect for the price point. The rooms in the newer building are perhaps nicer. We also didn’t have air con and stayed during the heat wave. Fans were provided but just made it more uncomfortable with young children having no air con. Overall we really enjoyed our stay, mainly being able to use both pools without restrictions and the beauty grounds and facilities. But the service just needs improving for it to be a luxury hotel.
Gemma C
Gorgeous place with captivating views of Fowey.
We were staying very close by and the weather was lovely. Had drinks on the terrace with the beautiful views. Very expensive drinks but lovely setting!
SJ1906
Pub Food and service
I was taken to this hotel with my Dog as it’s advertised as the most Dog friendly hotel in Cornwall. Found the floors in the bar to be dirty. My dog just wanted to get under the tables. Our meal was extremely average. More like Pub food as was the menu. When it came to feeding my dog, he yelled and jumped back trying the food. It had been heated to such a temperature. You couldn’t even put your hand on the bowl. When we complained, the obviously inexperienced waiter said he’d speak to a manager. We were offered no explanation or apology. Such a shame as such a great spot but won’t be returning
Roam00367656739 - East Grinstead, United Kingdom
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We would like to congratulate you on your wonderful staff who have been so nice to us during our two week stay. Not only are they so professional, they are also kind, interesting and have a sense of humor! Nothing seems too much trouble. Thank you.
-N. Beare
It was absolutely fantastic – superb food, excellent service and the kids loved the crèche. In fact, it was the first time we’ve left our five-month-old with a "stranger" and they were great with her. Thanks again.
-L. Trewhela
