Loews Coronado Bay Resort

Left messages on 2/2, 2/5, 2/11, 2/13, 2/19, 2/23 with the operator and on their voicemail box. Operator promised someone would call me. No one ever did.

This is a lovely hotel removed from the business of the town of Coronado. Nice room, comfortable bed, spacious bathroom in our bay-view room.

Tub should be removed from bathrooms and replaced with a larger tile shower. Bathroom should be remodeled entirely. Rooms need deep cleaning + paint to maintain a fresh, clean appearance. Drain in our bathroom was clogged and slow. Air conditioner did not cool the room adequately. We sweated every night even though putting thermostat on 64. A/C may need Freon. Baseboards need scrubbed and mattresses need updated. Mattress and pillows were not adequate. Hallway was noisy and walls are thin. Noise at various times during the night and day. Shuttle is a nice addition but nothing is close by for walking or shopping. Our view was a black van parked outside our balcony and not what we thought it would be as “marina view”.. and balcony chairs were dirty and uninviting.

We booked a suite expecting comfort and convenience, but the experience was awful. The pull-out couch was rusty and completely unusable, which was shocking for a room advertised as family-friendly. The mini fridge didn’t work at all, making it impossible to keep our young child’s milk cold—an absolute necessity for us. To make matters worse, the sink broke during our stay, adding to the frustration. For the price we paid, this level of maintenance and service is unacceptable. I strongly advise looking elsewhere if you expect basic functionality and cleanliness.

I left some belongings at the hotel and the staff went over and above in locating and shipping my items to me ASAP. It was much appreciated. The staff goes over and above to make sure your stay is excellent.