Loews Coronado Bay Resort

Tub should be removed from bathrooms and replaced with a larger tile shower. Bathroom should be remodeled entirely. Rooms need deep cleaning + paint to maintain a fresh, clean appearance. Drain in our bathroom was clogged and slow. Air conditioner did not cool the room adequately. We sweated every night even though putting thermostat on 64. A/C may need Freon. Baseboards need scrubbed and mattresses need updated. Mattress and pillows were not adequate. Hallway was noisy and walls are thin. Noise at various times during the night and day. Shuttle is a nice addition but nothing is close by for walking or shopping. Our view was a black van parked outside our balcony and not what we thought it would be as “marina view”.. and balcony chairs were dirty and uninviting.

We booked a suite expecting comfort and convenience, but the experience was awful. The pull-out couch was rusty and completely unusable, which was shocking for a room advertised as family-friendly. The mini fridge didn’t work at all, making it impossible to keep our young child’s milk cold—an absolute necessity for us. To make matters worse, the sink broke during our stay, adding to the frustration. For the price we paid, this level of maintenance and service is unacceptable. I strongly advise looking elsewhere if you expect basic functionality and cleanliness.

I left some belongings at the hotel and the staff went over and above in locating and shipping my items to me ASAP. It was much appreciated. The staff goes over and above to make sure your stay is excellent.

This is a fabulous resort in Coronado. The service culture is evident from the moment you make your reservation. The rooms are large and very comfortable, the Coffee Shop in the lobby is excellent, the restaurant Crown Landing offers a great menu with delicious food and attentive service and the team that works the terrace lounge and bar are second to none. For a family getaway in Coronado - this IS THE PLACE!

My wife and I had a great time at the Loews resort. We made it a combination work trip/vacation while my wife attended a conference. The best part of our experience truly was the hotel staff. Everyone we met was exceptional with their service, attitude and overall efforts to make everyone's stay there a great experience. Pro Tip: We paid a few dollars extra for our room rate which gave us a $100 daily food credit. Money well spent as we ate a lot at the pool restaurant and enjoyed the island weather.