Loews Coronado Bay Resort

Overall it was a very good experience. March was a really good time to be there as it was not crowded at all. The setting on the bay is beautiful, and the little gardens between the buildings are serene - one right next to our building with gorgeous citrus trees. The staff is very profressional and nice; we had an issue with the fire alarm going off at 2 AM and they really took care of us and made up for it with a nice credit. When we had problems with our sink (twice) they had a tech up in minutes to take care of it. The place is clean but is dated and does need some updating; curious whether they're going to do a renovation because it could be way way better but that would come with higher prices. Our toddler loved it. The pools are huge and so warm (which I really appreciated because some hotels are terrible at this). When he was napping I could go off to the beach which is minutes away or rent a bike and go on the bike path (do not miss the bike path when you're here). They give you a texting system but do not bother with this as its clearly off-site - instead talk to the staff in person or on the phone. Shuttle system is great to get to the town, otherwise there is nothing around in terms of restaurants so you have to eat at the hotel. Food is pretty good for hotel food, don't miss the Huevos Rancheros at the main hotel breakfast, it is a family recipe of the Chef's and incredible. Don't bother renting a car , use Uber to get to the zoo. Otherwise with our toddler we stayed on site pretty much the whole time except for one trip to the town for dinner.

Left messages on 2/2, 2/5, 2/11, 2/13, 2/19, 2/23 with the operator and on their voicemail box. Operator promised someone would call me. No one ever did.

This is a lovely hotel removed from the business of the town of Coronado. Nice room, comfortable bed, spacious bathroom in our bay-view room.

Tub should be removed from bathrooms and replaced with a larger tile shower. Bathroom should be remodeled entirely. Rooms need deep cleaning + paint to maintain a fresh, clean appearance. Drain in our bathroom was clogged and slow. Air conditioner did not cool the room adequately. We sweated every night even though putting thermostat on 64. A/C may need Freon. Baseboards need scrubbed and mattresses need updated. Mattress and pillows were not adequate. Hallway was noisy and walls are thin. Noise at various times during the night and day. Shuttle is a nice addition but nothing is close by for walking or shopping. Our view was a black van parked outside our balcony and not what we thought it would be as “marina view”.. and balcony chairs were dirty and uninviting.

We booked a suite expecting comfort and convenience, but the experience was awful. The pull-out couch was rusty and completely unusable, which was shocking for a room advertised as family-friendly. The mini fridge didn’t work at all, making it impossible to keep our young child’s milk cold—an absolute necessity for us. To make matters worse, the sink broke during our stay, adding to the frustration. For the price we paid, this level of maintenance and service is unacceptable. I strongly advise looking elsewhere if you expect basic functionality and cleanliness.