Shore House at The Del

★☆☆☆☆ Our stay at Shore House at the Del was one of the most disappointing hotel experiences we’ve ever had. This property markets itself as a luxury, relaxing retreat, but that was not our experience at all. The resort was packed with children running and screaming throughout the property, making it feel more like a crowded family resort than the peaceful getaway we were expecting. Couples looking for a quiet, romantic stay should seriously reconsider. What made the experience even worse was the service. Management was largely absent whenever issues arose, and when we did seek assistance, we were met with indifference rather than hospitality. The front desk staff’s attitude toward us noticeably changed during our stay, and after our initial interactions, we found it extremely difficult to get help with basic guest services. To make matters worse, we discovered a scratch on our vehicle by the end of our stay. While we can’t say how it happened, the hotel’s response to our concerns was dismissive and unhelpful. The final straw was speaking with a senior manager regarding our complaints. Rather than taking ownership of the issues or making a meaningful effort to address them, we were essentially offered a complimentary breakfast and sent on our way. It felt like our concerns were being brushed aside instead of taken seriously. For the price charged, the experience was nowhere close to what is advertised. Poor service, lack of accountability, constant noise, and an overall disappointing atmosphere made this a stay we regret booking. We will not be returning.

Our stay at the shore house was wonderful. Beautiful weather and great service. Jason W was very helpful.

The whole experience was fabulous. The staff is very friendly and helpful and the property is beautiful. We spent a lot of time at the pool and the bar service from Kyle and Robert was great. We left early Sunday morning and Jason W was amazing as he grabbed our bags and retrieved our vehicle from the garage.

Our favorite hotel, always great service!! Jason W is always really amazing

First time in San Diego one of the best places i’ve ever been in specially traveling all over asia and europe. Would definitely recommend staff were helpful and friendly. Walking over the beach was nice. The restaurants over the property was great and a lot of activities you can do when you get to the property