Cervo Hotel, Costa Smeralda Resort

I was honestly a little bit worried about our stay after reading so many negative reviews. Our stay led me to believe those were isolated complaints. The hotel was spotless. The rooms were large with a nice sized closet, comfortable bed and nice decor that felt light and beachy. Service was also impeccable. The restaurant was great for breakfast, drinks and dinner. Would recommend!

I’m writing this from the lobby of the Cervo Hotel in Porto Cervo, where I’ve now been waiting over an hour for a promised room switch—because the first one had visible mold in the shower. Mold. In what’s supposed to be a five-star Marriott property. Let’s get one thing straight: this is not a luxury resort. This is a low-end Sheraton masquerading as something premium. The hallways smell, garbage is left sitting out, and the rooms are tired, outdated, and in my case, actively hazardous to your health. When I first raised the mold issue, the staff’s response was a shrug—they let us sleep there, offered no real help, no urgency, and clearly no training in hospitality. After enough pressure, they agreed to “upgrade” us to a new room, which turned out to be… the same room layout—just without mold. Apparently that’s supposed to be enough to satisfy a guest paying €5,000 for three nights. To “make things right,” they gave us a beach pass and a boat outing—both of which I still had to pay €2,000 for. And that’s their idea of a solution. It gets worse. I requested a steamer and it exploded boiling water onto my hand. When I asked for documentation of the equipment I signed out (because yes, you have to sign out a steamer here like you’re in a hostel), they told me they’d ripped up the copy. The level of service here is not just lazy, it’s incompetent and borderline negligent. No refund. No real apology. And right now, still no room. If you’re thinking about staying here—don’t. This place is a scam wrapped in nice branding, and it doesn’t even come close to delivering on the basics. Total disgrace.

Me and my family was supposed to stay 2 nights last week in this hotel but unfortunately and due to the fires in Olbia, Olbia airport was closed for arrivals and departures and our plane got diverted to Rome. Flight got delayed and most airlines were not sure when the flights will resume so we ended up not going to Porto Cervo. I have asked the hotel to compensate me for the stay and they refused as the Management was unable to do it with such a short notice! It was a very disappointing feedback! I understand that this booking made on a non-refundable rate. However, the cancellation of my flight, which was a direct cause for my inability to fulfill the hotel booking, presents a significant and unusual circumstance and considered a natural disaster and no one has control over it. Management should have reconsidered their policy in such situation and offer a full or partial refund, or at least a voucher for future use. I’m an old member in BonVoy Marriot and I have stayed in their many hotels around the world but never been disappointed this much.

Amazing location, amazing hotel, great restaurants, rooms are 6 out of 10 Very relaxing spot for family, nice shops, great designer shopping.

Outstanding location, impeccable concierge services, and amazing food and view at its restaurant Quattro Passi Al Pescatore. One day I had missed the boat to their private beach and they had it make one extra trip so I would not have to wait. Service is excellent. Highly recommended.