Hotel Pitrizza, a Luxury Collection Hotel, Costa Smeralda

As someone who travels frequently and has stayed at many of the world’s leading luxury properties, I’m sorry to say that my recent stay at Hotel Pitrizza fell well short of the standard I expect from a hotel of its caliber. The overall service level needs considerable attention. Room service was disappointing, and housekeeping was inconsistent — I never received turndown service, and the fruit left in my room was spoiled. The towels provided were not clean. Service in the beach area was equally underwhelming. The dining experience was a particular weak point. At breakfast, the staff appeared under-trained: my orders were repeatedly forgotten, requiring me to remind them more than once, and when the food finally arrived, it was frequently cold. The food itself was acceptable but unremarkable. This level of service might impress the American tourist, who is often accustomed to a lower standard, but it should not be the benchmark for a property of this standing. Measured against the genuine luxury hotels of the world, the experience was a real disappointment — and a guest from Kuwait, accustomed to a far higher standard of hospitality, expects considerably more.

Amazing location. The most friendly and welcoming staff. Helpful with everything. Room was really well maintained with everything we needed

This is a beautiful property, exceptional rooms, great restaurants and a lively beach. The food is 5 star and the staff are friendly and there to serve. I've travelled a lot and this property is in the top tier of properties I've enjoyed

what do you say about an icon ? while the property is due to be refreshed this winter, it's still a gem..... understated in all the best ways -- you feel as special as the many guests who have been staying there for decades..... wonderful and kind staff -- everyone on top of what you need -- whenever that is.....

Our stay at Hotel Pitrizza has been exceptional! With only two more days left, we know we will be sad to leave. We booked a renovated room (Deluxe Sea View) and it has exceeded our expectations. The service throughout the resort is stellar and considerate, and fully supports the five star rating. For those that have complained about cost, I find that interesting since there is access to all information about expense before arriving. We have been fortunate to stay at other five star resorts (La Samanna, Cap Juluca, Rocco Forte hotels, etc) and cost at those locations is on a par with what we are experiencing in Sardinia, so we were prepared. Hotel Pitrizza's old world charm, renovations and most importantly the wonderful staff puts this resort at the top of all we have stayed at. We hope to be back in the years to come, but for sure this has been one of our most memorable trips.