Powerscourt Hotel, Autograph Collection

Just back from a 2 night break. My wife and I took advantage of the BLACKFRIDAY offer and each booked separately the 1 night offer on two consecutive nights. This included a room upgrade, breakfast and 50 Euro dining credit per booking. About 10 days prior I contacted the hotel to advise of this and suggest that maybe for convenience we stay in the same room to save them preparing another room and us checking in out and in again etc. All very good I thought until we “eventually” received a reply from the hotel saying basically no problem that they can accommodate this, however they will treat this as one booking and we will only qualify for one 50 euro credit. So they took 50 euro of us! Numerous emails to reservations including the manager Eamonn Casey failed to resolve this to our satisfaction and they took 50 euro of us, even though contractually this was 2 separate bookings, guaranteed by two separate credit cards. They quoted some terms and conditions on their booking that certainly did not appear on ours. This is a copy of ours “Rates are quoted and charged in EUR inclusive of VAT at the current rates of 13.5%. Rates quoted are subject to availability and alteration. Special offers and certain periods may be subject to minimum stay requirements. A maximum of 5 rooms can be booked at any one time. For reservations of more than 5 bookings, this is considered a group booking and additional terms and conditions may apply such as an alternative cancellation policy and deposit schedule. To make a booking you must enter the details of a valid credit or debit card legally held by you. Accommodation charges as well as any additional costs incurred shall be paid prior to departure. Reservations may be cancelled or amended up to 72 hours prior to day of arrival unless a prepaid policy has been specified. Failure to cancel your booking prior to this time will result in an automatic charge equivalent to 1 night(s) accommodation being charged to your credit or debit card. No amendments or cancellations can be made to prepaid bookings. Prepaid bookings are non refundable and non transferable” Petty and penny pinching I thought. I did say that to Eamonn that neither the KClub or Lough Eske castle ever treated us like that. Penny pinching continued at breakfast. Yes you have a full cooked buffet but if you want the freshly cooked specials then you have to pay 7.50 each. And don’t expect to relax in the Sugarloof lounge. Each night at 6:00pm they closed this area to set up for private functions the next day! Room exceptional door man first class but if you want true customer service and have access lounges to sit in after 6pm or after breakfast go somewhere else.

I visited the hotel recently and have to say it was hit and miss. The room was magnificent , probably the nicest room I've ever stayed in. Breakfast was superb, fantastic choice and beautifully prepared and presented. On the downside, the Guinness was awful, possibly the worst pint of the black stuff I've ever had. I was also served an erroneous pint of Heineken when I clearly asked for Carlsberg. My partner was served a fish dish instead of chicken for dinner. That meal cost €34 which consisted of a tiny piece of cod and not much else. Fries and veg were extra. The waitress didn't even have a pen and paper to write our order. Would I return? No.

Had a lovely night away got a free upgrade to a king mountain view suite.it was huge with extra sitting room kitchen 2 bathrooms huge balcony overlooking the fountain and sugar loaf mountsin..had food and drinks in Sally's gap bar was lovely great service.pool area. was lovely.we will be back 10/10.

This was our third time staying at the Powerscourt. I just love it. All the staff were so friendly & helpful, from reception, room service, breakfast & the spa. I love the spacious and comfortable clean rooms. Spotless bathroom with a big bath. Spa area is great, lots of treatments to choose from & lovely swimming pool. Lovely walks around the hotel, you can visit the gardens & Avoca. Also just a short drive to the Powerscourt Waterfall. If you book this hotel, you won't be disappointed. I can't wait to return.

Our stay at Powerscourt was dissapointing to say the least. A christmas gift for my sister and myself, we were looking forward to a night of luxury. As soon as we walked into the room the cold hit us. We tried the heating system but found it was blowing cool air rather than heating the room. This was reported to reception around 6.15pm and at 8.10pm after maintenence had taken a look they offered to send another heater up or move us to another room. It was late, we were tired and took the offer of a second heater. A complimentary drink was offered but refused. When trying to make tea, the coffee machine was leaking, trying to iron clothes for the next day the iron didn't work. Very dissapointing. The staff were however lovely and the food in the Sally gap restaurant was delicious. This didn't unfortunately make up for our dissapointment. No matter how beautiful the decor in the hotel and room itself was, the cold and broken amenities made this stay one to forget. Faulty towers comes to mind, we had a good laugh about that!