Powerscourt Hotel, Autograph Collection

We had a fabulous stay at the Powerscourt Hotel, it was for a special occasion & it was special from start to finish. The room was amazing, the staff were friendly yet v professional, the price was good for a 5* hotel & it was worth every penny of it. The food at both breakfast and evening meal was of a v high standard & all was all served v beautifully. The thing that I was most impressed with was the atmosphere, it was v relaxed, people sitting around, in the most luxurious surroundings, taking in stunning views while having coffees & drinks at the same time enjoying the piano playing and the open fires which all added to the atmosphere. Lovely to stay somewhere, where everything was first class, we definitely will return. Thanks to everyone who made our stay perfect.

Our one-night stay at Powerscourt Hotel was extremely disappointing, and unfortunately, the issues we experienced completely ruined our visit. On the morning of our departure, I took a shower and the water turned orange, which was both unpleasant and concerning. We then waited approximately 20 minutes in a long queue for our paid breakfast, only to be told when we reached the front that there was no hot food left and that cereal was all that remained. Having paid for breakfast, this was completely unacceptable. We decided to head to the spa instead, hoping to salvage some of our stay. However, the spa had no electricity, and staff and guests were walking around with torches in the dark. We could barely see anything, making the facilities unusable. At this point, we had no choice but to leave and check out early. I contacted the General Manager by email to explain our experience. I was told that a discount would be offered on a future stay, but when I checked the rate provided, it was exactly the same as the publicly advertised rate online. I took a screenshot and sent it to the General Manager as proof. Ironically, when I checked the price again later, the hotel was showing as sold out. What has made this experience even worse is the lack of follow-up. I have now sent two further emails and have received no response from the General Manager in over a week. For a hotel of this standard, I expected far better in terms of basic facilities, service, and, most importantly, customer care. Problems can arise in any hotel, but the way they are handled makes all the difference. In this case, the lack of a meaningful resolution and the complete lack of communication have been extremely frustrating. Overall, this was a very poor experience from start to finish. Between the orange shower water, the lack of hot food at breakfast, the unusable spa, and the disappointing handling of my complaint, I cannot say that the experience came close to meeting expectations. The way this situation has been managed has left me with very little confidence in the hotel, and I would be reluctant to return or recommend it to others.

This was our second time staying here and we’re looking forward to our next trip. It is a beautiful hotel set in the most gorgeous grounds. Our room was just perfect and the staff went out of their way to help make our stay just wonderful , it’s 10/10

Yet another amazing stay in Powerscourt Hotel - as always customer service was top notch - beautiful room, beautiful food and the best staff in every department - thanks Michaela for your kind courtesy. A big shout out to Kelly Ann and her spa team who provided the usual fab treatments (thank you Elsa) and lunch. Can't wait to return.

Went here with my wife for her birthday. The hotel is beautiful, in a beautiful location but overall we were disappointed with the experience. This is an expensive hotel so is only somewhere we can afford for a rare treat. For both the evening meal and breakfast we were surrounded by families and screaming children, not great as a romantic break. Also the coffee at breakfast was really bad. We initially mistook it for tea when it was delivered first.