Powerscourt Hotel, Autograph Collection

I had a very disappointing experience at Powerscourt Hotel this weekend, primarily due to the conduct of management in this hotel- Eamon I have been a Marriott member since 2011 and, prior to my stay, I called the hotel reception to book my room over the phone. When using the app, it required full payment upfront, so I explained that I had a voucher and asked if they could apply it while booking at the member rate. I provided the voucher number, and the staff member confirmed that everything was in order and the booking was completed. However, upon arrival, I was told the voucher had expired in 2025. I then spoke with Eamon to clarify the situation, explaining that the booking had been approved over the phone and that no expiry issue had been raised at that time. I politely asked if he could provide proof that the voucher was expired, but he refused. Instead of trying to resolve the issue, Eamon was dismissive and unhelpful. He repeatedly spoke over me, reiterated the same points without engaging with what I was saying, and at one point outright accused me of lying about calling ahead—despite the booking clearly being on their system. His manner was condescending, and he appeared disinterested, even looking away while I was speaking as though the situation was not worth his attention. What was most frustrating was the complete lack of effort to assist or de-escalate the situation. Even when I raised that we had never been clearly informed of an expiry date, he simply expected me to accept his word without providing any evidence. For a manager, this level of unprofessionalism and unwillingness to help is completely unacceptable. To make matters worse, we were still required to pay the full price for the stay, despite having made every effort in advance to apply the voucher correctly. I don’t seem to be the only one as it can been they won’t change guests dates even if there is a death in the family it’s like dealing with Ryanair not a 5 star hotel. I have stayed in many Marriott hotels over the years and have never encountered service like this. I would like to note that the rest of the staff, including Rachel, were polite and helpful, which makes it even more disappointing that one individual’s behaviour could overshadow the entire experience. Unfortunately, this interaction has left a very negative impression and would make me seriously reconsider returning.

We are just back from a night in Powerscourt and all we can say is wow! From the moment I contacted Jean at reception, she made everything so easy and seamless when booking our stay. The entire experience exceeded every expectation from the second we walked through the front door. The lobby is absolutely stunning, and the front desk team were so warm and welcoming at check‑in. We stayed in a magnificent suite which was both beautiful and incredibly comfortable. We also enjoyed treatments in the Health Spa — Luke was my masseur and he was fantastic. He made me feel completely at ease and delivered one of the best treatments I’ve ever had. That evening, we relaxed with gorgeous cocktails and had a delicious dinner in the Sugar Loaf Bistro. Everything was exceptional. We had our breakfast delivered to the suite and enjoyed it on the balcony looking out over the beautiful view. Powerscourt is somewhere I’ve wanted to stay for the longest time, and it was truly worth the wait — absolutely amazing from start to finish. If you are thinking of staying, definitely reach out to Jean. She is an absolute pleasure to deal with and made our visit even more special.

We chose Powerscourt Hotel for our “babymoon” and it exceeded every expectation. We couldn’t have picked a more perfect place to relax and celebrate this special time. From the moment we arrived, the staff made us feel genuinely cared for. Little touches and attention to detail throughout our stay made such a difference and made our experience very special - including the welcome and personalised note left in our room from the general manager. The food and service in the Sally Restaurant was excellent. Breakfast the next morning was also very impressive with an excellent selection of choice and again great service. The atmosphere throughout the hotel was warm and lovely yet still luxurious and comfortable - which is something a lot of 5 star hotels can lack. The grounds are simply stunning. We loved taking gentle walks around the estate, soaking in the scenery and enjoying the peaceful surroundings. The spa facilities were a standout for us and a huge part of what made our babymoon so special. The pool area is serene and beautifully designed, and everything is geared toward relaxation. It was the perfect place to unwind, switch off, and take some time for ourselves. It also has long opening hours which made it very accommodating for us. We left Powerscourt feeling refreshed, happy, and very grateful for the experience. We’ll definitely be back!

We are just back from a night in Powerscourt and all we can say is wow! The place totally exceeded all expectations from the minute we walked in the front door. The lobby is stunning and the front desk team make you feel so welcome at check in. We arrived to the room to notice a card welcoming us and wishing a happy birthday to my other half. A small gesture which made a massive difference and shows how much they care about their guests experience of the hotel. The room was stunning and it's hard to describe how comfortable the bed and pillows are. We spent quite a bit of time in the spa and it was flawless. The dimmed lighting makes it so relaxing, it was difficult to pull ourselves away to get ready for dinner. Sika restaurant was outstanding. I can't remember our servers name but she was so knowledgeable and helpful regarding all the dishes which was a great help. The quail and scallops for starters, beef for mains and hazelnut dessert were all so nice! We were also surprised with a birthday treat to celebrate which again was a very nice gesture. The following morning we made our way down for breakfast in the Sika restaurant. Simply put it is the best breakfast I have had. The options were endless. My girlfriend is lactose intolerant and straight away there plenty of dairy free alternatives provided for her. Overall I couldn't recommend the place enough, it's the nicest place we have stayed in and we cannot wit to return again. Thanks to Eamonn and the team for everything, you're all amazing!

​We recently returned from an unforgettable Easter break at the Powerscourt Hotel Resort & Spa, and it was truly spectacular from start to finish. ​ ​Upon entering the lobby, the Easter decorations were immediately apparent. They were elegant and subtle with seasonal touches that complemented the hotel’s grand architecture perfectly. ​Often, holiday decorations can feel a bit cluttered or over-the-top, but the display here was exceptionally tasteful and sophisticated, with plenty of interest for children too! ​ ​Our room was a sanctuary of comfort. The attention to detail—from the plush linens to the signature marble bathroom—made it difficult to leave. Waking up to the beautiful view of the Sugar Loaf Mountain provided a serene backdrop that set the tone for a relaxing break. ​ ​The culinary experience was a highlight of the trip. We enjoyed a superb dinner in the Sally Gap Bistro, where the quality of local ingredients really shone through. The breakfast spread was equally impressive, offering everything from traditional Irish staples to delicate pastries. ​What truly elevates this resort, however, is the staff. Every interaction felt genuine; the team is professional, warm, and remarkably attentive without being intrusive. They truly go above and beyond to make you feel like a VIP. ​ ​No visit here is complete without spending time at the spa. I booked a massage and facial treatment that was, quite frankly, one of the best I’ve ever had. The Omorovicza products were simply divine and the relaxation room, pool and thermal suites provided the ultimate environment to decompress. ​ ​Nestled in Enniskerry, the location is ideal for those looking to escape the hustle and bustle. Whether you are strolling through the nearby gardens or simply enjoying the estate grounds, the sense of peace is absolute. ​If you are looking for a luxury getaway in Ireland with world-class service and amenities, Powerscourt is the place. We are already planning our next visit!