The Westin Cozumel

Fernando at the Westin was incredible. We has a party of 15 with 5 kids under 10. He made everything amazing. From outstanding reservations at fantastic restaurants, to setting us up with our own on call driver van driver Chuy, to making life easy and flexible at every turn. We had the presidential suite and the front desk was very lack luster with helpful accommodations but everything we needed Fernando single handedly took care of without any hassles ever. He is normally at the taxi stand and if you work with him your trip will be outstanding. Thank you Fernado for making this such a memorable trip!

This place is a joke. I was charged almost $300 for a stay I never checked into. Before the trip I asked how cancellation worked and never got a clear answer. I followed up more than once and was ignored. After that I started getting different stories. One person says the charge is non refundable. Another says it is from a rate change. No one can give a straight answer and no one will provide a real breakdown of the charges. Customer service has been just as bad. Emails go unanswered. When they do respond they get basic details wrong including my name. It feels sloppy and disorganized from top to bottom. I made a good faith effort to figure this out ahead of time and got nothing. Then I get charged anyway for a stay that never happened. This is easily one of the worst experiences I have had with a hotel. It completely killed any trust I had in this property and honestly in Marriott as a whole. Stay somewhere else. This place is garbage.

My wife and I absolutely love the Westin Cozumel. It’s such a beautiful place with great rooms, grounds, food, drinks, and service. We love the laid back, quiet atmosphere as well as the amazing snorkeling right off the beach. The staff works so hard to make sure you have a great vacation while you are there. Manuel deserves a special mention for his nonstop work by the pool and on the beach making sure everyone is taken care of with their food and drink orders. We can not wait to come back!

We had a lovely time here for our anniversary. This is a smaller complex than we usually stay at but it was just right. Nice beach area and awesome snorkeling. HUGE shout out to Manuel and Fernando who took great care of us at the pool and beach everyday!

The spa at Westin Cozumel is absolutely stunning. I highly recommended the hydrotherapy, massage and facial. We had Nadine and Ruth. Both were excellent. We booked our day through resort pass and it was worth every penny. It includes all inclusive benefits. The food and service ar this resort is amazing. We will definitely be back and plan to book our next vacation here