The Westin Cozumel

Such a wonderful first time experience at the Westin Cozumel! Santiago Alejo took care of us for 3 days at the pool that we truly were grateful for! We will definitely be returning! Thank you to all at The Westin!

I wanted a relaxing birthday trip with my husband and 6-year-old daughter, and my requirements were simple: really good food, a beautiful beach, a nice pool, and an amazing beach view. The Westin checked every box — and then some! From the moment we checked in, Damian was professional, knowledgeable, and genuinely focused on customer care. We had a few concerns about our room, and he took the time to make sure we were satisfied. His expertise and commitment to making guests feel taken care of really stood out. We chose the *All-Inclusive package*, and I’m so glad we did. The food was delicious and there was plenty of variety, and the drinks were really good too. Breakfast was just okay, but honestly, we were there to relax and slept in most mornings, so it wasn't a big deal. We also appreciated having room service available. The pool was another plus. It was about 4 feet deep, which was perfect for my daughter and made it easy for us to relax while she enjoyed the water. But the beach was the absolute highlight of our stay. PERFECT in every way. The water is shallow along the edges, but you can swim out farther into deeper water. There were so many fish swimming around us, and we even saw a stingray and some other really cool sea life. There were plenty of loungers, and the beach never felt overly crowded. A couple of tips if you're staying here: bring your own snorkel gear or I think you can rent there. The snorkeling right off the beach was one of our favorite parts of the trip, and having our own gear made it easy to jump in whenever we wanted. I would also recommend bringing mosquito repellent, especially if you plan to spend time outside in the evenings. I also loved that the resort is relatively small. Everything was conveniently close, so we didn't have to spend our vacation walking long distances just to get from one place to another. Book a higher floor if you can! The morning view from our room was absolutely incredible. It honestly felt like waking up in heaven on earth. 🌊☀️ And finally, a HUGE shout-out to the entire staff. Everyone was incredibly attentive, kind, and welcoming. My daughter especially loved Lourdes and Jorge. We actually looked forward to running into them during our stay! They made her feel so comfortable and at home, which meant a lot to us as parents. Thank you to the entire team — Mari, Rosendo, Israel, David, Miguel, Aranias, Xocthil, Lourdes, Jorge, Damian, and everyone else who helped make our stay so special. The hospitality team truly made the experience superb. We came to Cozumel looking for a relaxing family getaway and left feeling like we had found a little piece of paradise. We would absolutely stay at The Westin Cozumel again and highly recommend it!

Santiago Alejo was awesome!! He took great care of us!

We had a great experience at The Westin Cozumel for our family vacation! The staff were very friendly, helpful, and went out of their way to make our stay memorable. They were even able to accommodate us on some special requests for our young daughter (late night milk and bananas) to help her adjust to the new atmosphere. We had great interactions with everyone, but wanted to especially mention Belem, Maggi, Juan, Diana, and Xochtil for their amazing service!

We love this hotel. The private beach is excellent. Perfect for kids snorkeling. The rooms are clean and spacious, the food is good and the staff are friendly and helpful. We took advantage of the kids club and treated ourselves to the spa which wonderful. Ruth and Sara gave my wife and I the perfect couples massage. Bring mosquito repellent if you come on the rainy season and venture out at night.