The Westin Cozumel

Santiago at the beach was absolutely outstanding. He seemed to be taking care of everything and was constantly on top of things, always with an amazing attitude and a smile. Santiago was definitely a highlight and deserves special recognition. Overall, we enjoyed our stay, but unfortunately, the food was quite disappointing. The dishes often felt poorly prepared and underwhelming. For example, we ordered fish tacos that barely had any fish in them, and overall the food lacked flavor and felt a bit carelessly put together.

We love this hotel! Comfortable rooms, great restaurants and fantastic staff. Alejandro especially gave us exceptional service at many of our meals. Literally made us feel like family. This will be our hotel home on Cozumel!

The Westin Cozumel was a spectacular getaway location. We stayed for five days. It’s away from the noise and busyness of the ferry’s and cruise ships, the views are magnificent, the rooms are spacious and clean, and the beds so comfortable. The service was impeccable. Alejandro took especially good care of us for breakfast each morning and he even sent a special dessert to our room for my husband’s birthday! We will definitely be back! Thank you for an exceptional experience!

Vicky from the snack bar is the best!!

We absolutely LOVE coming to The Westin Cozumel, and every stay makes us want to come back again and again. The property is beautiful, the rooms are superb, and the hospitality is truly out of this world — but what makes this place so special is the people. Every single person on staff is incredibly friendly, accommodating, and welcoming. They don’t just treat you like a guest; they make you feel like family. We especially want to give a huge shoutout to Juan, our favorite breakfast guy! He greeted us with a smile every morning and always made breakfast feel like a visit with a friend. We even had to get a picture with him on our last day! ❤️ And of course, we can’t forget Vicky — our girl!! Vicky treated us like family from the moment we arrived (and has for years as we continue to come back). She always remembers our names, our orders, and all the little things about us. She always took care of us and made us feel so incredibly special. Saying goodbye to her is always one of the hardest parts of leaving. We also love Santiago, who we looked forward to greeting with our handshake every day,😁 and Eduardo, who was always so wonderful. Truly, there are so many special people here that we could keep going. Everyone goes above and beyond to make you feel welcome. Our room was fantastic, and we loved coming back each day to find the cutest towel animals waiting for us. We also had wonderful spa treatments with Sara, which were the perfect addition to our stay. Overall, this was another 100/10 experience. We will continue coming back to this property year after year, not just because of the beautiful resort, but because of the incredible people who make it feel like home. They remember us, take care of us, and make every visit so memorable. The hospitality at The Westin Cozumel is truly something special. We already miss everyone and can’t wait to come back! ❤️