Six Senses Crans Montana

Perched high above Crans-Montana, Six Senses Crans-Montana offers a secluded mountain setting. While the entrance signage could be improved, the moment you enter the cavern-style valet area you are immersed in the brand’s philosophy of wellness, sustainability, and understated luxury. Check-in was warm and efficient. The hotel features Japanese and alpine restaurants (the latter closed on Sundays), while the bar and pool menu offer good-quality casual dining. The spa is exceptional and among the property’s greatest strengths, with a beautiful indoor pool, outdoor jacuzzi, hammam, sauna, cold plunge pool, and excellent wellness facilities. The Deluxe Room is spacious and beautifully finished with warm wood accents and a large terrace. Unfortunately, this is where the experience begins to fall short. Most guestrooms overlook either the mountain bike/ski trail or the parking area. While the ski slope may be appealing in winter, the summer view is largely dirt tracks and infrastructure. We were told the residences were given priority for the best views, leaving hotel guests with far less desirable outlooks. Equally disappointing is the lack of transparency. Neither the hotel’s website nor the IHG booking site clearly discloses that the property has no air conditioning or that most rooms do not offer mountain views—two important details that many guests would want to know before booking. The absence of air conditioning is, however, the property’s biggest weakness. Although local regulations prohibit it at this altitude, increasingly frequent European heat waves make naturally cooled rooms uncomfortable. Our room never became truly cool, and every fan had already been claimed by other guests, clearly demonstrating this is a widespread issue. This will likely be a significant drawback for many international travelers, particularly those from North America. Spa pricing is another disappointment. While the wellness experience is excellent, treatments can cost up to $500 USD for a facial—nearly half the nightly room rate—which feels excessive, even by luxury resort standards. Overall, Six Senses Crans-Montana is a beautiful wellness retreat with outstanding facilities and refined interiors. However, the lack of air conditioning, disappointing room views, limited booking transparency, and very high spa prices diminish the overall value proposition. Despite its many strengths, I would not return solely in the summer months because of the lack of air conditioning. A comfortable night’s sleep is a fundamental expectation at this price point, and until the hotel addresses this issue—or is more transparent about it during the booking process—I cannot fully recommend it, especially to Americans travelers for the summer months.

We were a little hesitant to book based on the reviews here but we are so glad we did and wish we had stayed longer. The arrival at the hotel was fantastic, the rooms and facilities beautiful. Food in the restaurant was 10/10 (don’t miss the pasta with prawns) and the breakfast was one of the best we have had. We will absolutely return. Layout of the hotel is maybe a little complex but all the more reason so stay longer so you learn the shortcuts!

The check in experience was super awkward as we understood later on none of the employees have proper knowledge perhaps of system they are using or nothing is communicated correctly internaly. The entrance is dark with a feeling of a bus station stop. There is a concierge desk at the entrance with not so welcoming employees, it feels kind of that they hate their job. Genuine smiles are missing, a lot of young employees without basic knowledge in customer engagement, customer experience etc. Rooms were so hot as well as all hotel as there is no a/c so we decided to cut our stay. Nobody informed us we wont be able to sleep ever so it was a stay of nightmare. Employees didnt care that we have shortened our stay. Actually they never ever mind asking anything. They were bothered when approached. Housekeeping would clean our room in 15 minutes. Even though we advised front desk that we saw a bug in the bathroom wooden walls and i did spray it and left it there dead, housekeeping didnt see and just passed by it. I guess it will wait next guests. Room is totally dark so only when using iphone light could i see how dirty the floor was, nothing was ever cleaned properly. All in all one of the worst hotel we ve ever been to. Do not recommend

I love this hotel! It has everything I need. I will always come back every May and look forward to my stay each year. A big thank you to all the staff, especially Mahmud, Patrick, Nina and Arie, for their kindness, hospitality, and excellent service. Thank you for making every visit so special! ❤️

Six Senses Crans opened 3 years ago to some very poor reviews. Curious (and also keen to discover a new hotel in a ski-ing resort which I like), I booked for the weekend of 23 January. Many past reviews mentioned the confusing layout of the hotel and the lack of professionalism of the staff. I went to great lengths to enquire about the category of room which I was booking and also the quality of the bed. I arrived on a busy weekend: I was allocated a room in Chalet 4 - a long way away from Reception and also the Spa and the main hub of the hotel. Whilst the views onto the forest were calming, the 'Cri D'Er' funicular runs past the room every minute and I assume that passengers can actually see into the room as funicular cabins pass quite close. Access to the room is so confusing and there are no signs. The room design is 'modern ski-hotel' - heavy browns and greys and low furniture. The room size is large [50 meters] but is designed to be used for a couple with a child - not for a solo guest. there is no desk and the Sofa Bed is too low to sit on with ease. I spent most of Friday afternoon trying to request a room change: nobody ever explained the rooms' location when I booked and they should have pointed out the room is a long long way from anywhere. As there are four buildings in the hotel, make sure that the room you book is centrally located but not on top of restaurant areas. All of the staff who I encountered were very young, poorly trained and seemed fed up. I met a greeter called Mahmood, who wanted me to pay the City Tax before I even saw the room. I met another greeter called Ivan, who told me that I was a very interesting person and he wanted to get to know me more. This was not in itself wrong - it just felt inappropriate, when I was explaining that the room was not suitable. I had a long conversation with Cristina, who was Reception Manager, Cristina, really barely paid attention to my concerns and shrugged her shoulders. She did not suggest a conversation with the Rooms Director and neither did she check that all Saturday arrivals had checked in or if there was anything else that she could offer instead of the allocated room.. I had requested a very soft mattress: the bed was not comfortable - a serious concern as I have Spinal Arthritis. My overall sense here is suffocating panic: the combination of Greek, Italian, Bulgarian and South Asians service staff, mingled with the confused layout of the building and the sludge dark colours makes me feel as if I am in an Airport Lounge. I did not eat in the restaurants here: on the saturday evening, thumping garage music blared from the bar and lounge. Despite breakfast supposedly being included, I was told that it was CH50 to have breakfast in the room. Possibly, I am just not a Six Senses person. Possibly, because the resort architects had to sell Residences in the property, all hotel rooms on the resort are slightly compromised. However , my conclusion is that the management is poor. Why are there no signs in the hotel directing you to different areas? Why is there no concierge? Why is there no co-ordination between all the departments? Reservations and Rooms Director clearly never talk. Most of the other guests were forty-something couples - Asians, Middle Easterners and some local Swiss French families up to enjoy the snow. To be fair, they looked reasonably happy - so clearly I do not fit the Six senses profile. My conclusion: this hotel is not for the discerning solo traveller or couple. If you want a room big enough for you and a child - and you have a good sense of direction, you'll be happy here. This is a volume offering: [The hotel has 68 rooms ] and when full, feels claustrophobic. No bespoke service, no ownership of issues which go wrong. Final point: horrid little slippers that look like an elf's hat!