Six Senses Crans Montana

I loves thos hotel it was a amazing experience and was a amazing location I felt really welcome and taken care of by the staff also me and my husband had a great time on the bed at night 😉 😜 we would definitely recommend to everyone and loved our time there the best jenny

Truly a waste of money and an utter disappointment in the summer months. No air conditioning led us to opening the windows and at 4:30am the entire forest will greet you with birds chirping and cars driving up and down the mountain. I spent nearly USD 800 to not sleep a single minute. I couldn’t wait to leave! The entire hotel was dead. No bars or lounges open at our 10pm arrival. No other signs of life at the hotel. Only open amenity was the gym. Very unfortunate bedding and horrible pillows.

Rooms are great. Layout is, as noted in other reviews, brutal. Service is even worse. They were apparently at reduced staff (we had been told they cut staff given it was low season). I hope for the sake of ppl staying in “high season” that the staff who remained was the B team. The hotel experience was ill conceived and horribly executed at nearly every turn. We were left waiting after an early arrival for one of our adjoining rooms and repeatedly told that we needed to wait until check in time at 3 when the room would be available. Fast forward to 345 pm and we were told that the room was broken and wouldn’t be available for two days. Things come up but this was dealt with poorly. A perfect metaphor for the ineptitude is the water bottles. Half way into our stay they replaced the twist-off bottled water in our two adjoining rooms with ones that required a bottle opener to open. There was no bottle opener in either room and it took 3 calls and nearly 24 to have one brought to the room.

Six Senses is all about the sensory experience. Somewhat surprising then, that this is a vast and somewhat introvert hotel complex which guests may find challenging to navigate. We were told that the hotel was working on improving signs to provide directions. The location of the hotel is perfect for winter fun, providing direct access to ski slopes and lift. The spa area is large with multiple saunas and large pool, but no jet streams or jacuzzi to soothe sore muscles after a day in the outdoors. We did not try spa treatments, which would probably have provided ample relaxation. The brasserie offers a sumptuous breakfast and relaxed dining in an airy space opening onto a sunny terrace. Rooms and beds are large and comfortable with sophisticared remote controls for everything and great attention to detail.

Magical Hotel. What can I say what a flawless experience. Upon arrival we were greeted by the voiturier that made sure our luggages would be in the room promptly, and guided us to the lobby. At the front desk we were welcome with a drink of your choose and moist towels. Our room was ready so they escorted us to our beautiful room where they had also setup a dog bed and some delicious desserts. They also explained us the Phone App that can request anything you need during your stay and also controls the Shades & Lights in your room. We decide to have room service at it was late and the menu was just perfect, the order came promptly and was delicious. After a fantastic night of sleep on a very confortable bed & room, we headed to the Wild Cabin Breakfast that offered a wonderful buffet and a la carte menu, service was impeccable every breakfast and food was great. Finally we decided to ski, we were greeted by the ski Concierge (Barth) that was extremely helpful and very sweet. He organized our ski equipment and restaurant reservation on the mountain. After a great day of skiing we headed to the SPA for massages and relaxation. The SPA hostess was fantastic and explain all our choices. We decided on having two massages, the massages were exactly what we needed and very professional. The SPA facilities are absolutely amazing. Our first dinner was at Byako Restaurant, fantastic service and the Sommelier was very knowledgeable about pairing our Omakase experiences with delicious sake. Byako was festive with DJ & Saxo during our evening there. We also had dinner at Wild Cabin everything was fantastic. We stayed six nights and I must say the team members in all the departments are all very professional and there for your every need. Looking forward to staying at this Hotel next year. Again thank you for memorable stay!