Six Senses Crans Montana

The place is stunning. Every detail carefully maintained. We were upgraded to a better room and provided with the utmost attention and care, as we unexpectedly needed special assistance - they provided a free wheelchair for our use throughout the stay. Every single member of the staff was outstandingly helpful and gracious. Breakfast is excellent with ample choices. The juice bar alone is to die for. For dinner at the wild cabin, we had to mixed experience. One meal was beyond expectations with delicious food. The next day was not up to the previous evening level. I don't know why this happened but must say that remarks were attended and we were not charged for the dishes that we did not like. The spa staff was very helpful as well. The activity assistance set with me to elaborate possible hikes which were all will explained and exactly what I needed. Thank you to all.

Top notch hotel we really loved every minute of it, they were very accommodating to our dietary requirements, service is amazing! We can't wait to return! The only downside is that they don't have AC in the rooms and it gets hot but they gave us a fan!

I loves thos hotel it was a amazing experience and was a amazing location I felt really welcome and taken care of by the staff also me and my husband had a great time on the bed at night 😉 😜 we would definitely recommend to everyone and loved our time there the best jenny

Truly a waste of money and an utter disappointment in the summer months. No air conditioning led us to opening the windows and at 4:30am the entire forest will greet you with birds chirping and cars driving up and down the mountain. I spent nearly USD 800 to not sleep a single minute. I couldn’t wait to leave! The entire hotel was dead. No bars or lounges open at our 10pm arrival. No other signs of life at the hotel. Only open amenity was the gym. Very unfortunate bedding and horrible pillows.

Rooms are great. Layout is, as noted in other reviews, brutal. Service is even worse. They were apparently at reduced staff (we had been told they cut staff given it was low season). I hope for the sake of ppl staying in “high season” that the staff who remained was the B team. The hotel experience was ill conceived and horribly executed at nearly every turn. We were left waiting after an early arrival for one of our adjoining rooms and repeatedly told that we needed to wait until check in time at 3 when the room would be available. Fast forward to 345 pm and we were told that the room was broken and wouldn’t be available for two days. Things come up but this was dealt with poorly. A perfect metaphor for the ineptitude is the water bottles. Half way into our stay they replaced the twist-off bottled water in our two adjoining rooms with ones that required a bottle opener to open. There was no bottle opener in either room and it took 3 calls and nearly 24 to have one brought to the room.