Auberge du Jeu de Paume

This small hotel far exceeded my expectations There is no question that we will come again during next August

We thoroughly enjoyed our two-night break at the five-star Auberge du Jeu de Paume Hotel in Chantilly, which was a birthday present. The hotel is ideally located for visiting the beautiful Château de Chantilly and its extensive gardens, as well as other local attractions. Our ‘Double Deluxe’ room on the second floor looked out over an inner courtyard and was very quiet. We felt lucky it wasn’t facing the busy cobbled street at the front of the hotel. Our room was spacious and had everything we wanted. It was decorated in a cosy ‘vie de château’ style, perfectly in keeping with the glorious surroundings. The bedding was very comfortable. The spotless bathroom was equipped with a bathtub, bathrobes, and slippers. We appreciated the separate toilet. We enjoyed the extensive breakfast buffet laid out in the stylish breakfast room. Service was friendly but a little slow. The hotel bar has outdoor patio seating, but the prices are on the high side (€10 for a beer). Since one of us has respiratory allergies, the only real downside of the hotel was the presence of reed fragrance diffusers in the lobby and the corridors.

A good hotel very near the stables of the chateau of Chantilly. They have valet parking to their own underground garage. Our room was good but rather hot but the windows were sealed shut so it depended on the air conditioning - I do like to get fresh air in on a hot day. Dinner in the restaurant was fairly good but not exceptional; breakfast with a buffet was good. I might have given it 5 stars but on check-out they tried to over-charge us - fortunately my wife had kept a hard copy of our online reservation at a discounted room rate, so they fixed it, slightly grudgingly I thought.

Staff were all very well trained and property was spotless. As I turned out I did have problem with my card (discovered subsequently as to why this was) communication as to what amount of deposit had been taken on checkin all got resolved (in between my call to the US to check what pre-payment etc had been taken Brenda explained all such information was held directly with the property). It was good to get everything resolved before I left. Thank you all for your understanding and patience given it was my first time and was not aware of practices. I would love to visit with CR in the future it would be really good to be able to pay when you book online as I did think payment had initially gone through - perhaps US office could feedback / propose flexible payment options going forward to enable guests to pay up front at booking stage prior to visit to avoid simple things getting lost in translation. Everyone was kind and we all worked together to trace steps back as I had a feeling either payment or pre payment had been taken but could not work out which given it was my first visit. I loved the fact the property was very well maintained and staff took pride in the property, themselves and were lovey to talk to. Thank you again everyone for making my visit enjoyable/relaxing and memorable and especially thanks to spa staff/IT tech guy and bar/morning breakfast and cleaning staff who offered their time/kindness and devotion. Special thank you to dos team in first visit who prepared bespoke first special treatment (thank you x) and thereafter special bespoke facial - a wonderful experience - thank you x

We stayed for a family visit, as a nice experience before flying out to home. As this hotel is only 30 min. from CDG, on the less busy side, we avoided traffic jams for an early morning flight. We asked the concierge to reserve a driver for a 5:30 am flight. They kindly had pastries, coffee and juice ready for us and as such made the most stressful part of our travel actually enjoyable! The hotel and hotel staff were excellent. If you are a fan of horses, or James Bond, you will find Chantilly and the Chateau so much fun. The hotel is in the best possible location, with stables out the door, and the chateau a short walk away. Room and amenities are a huge plus. Very comfortable. Highly recommend!