Cretan Malia Park

The flora was wonderful and lush. The room spacious. Great restaurant choices. Staff sometimes not too friendly (with a few being very kind and professional). The beach could ve been cleaned better and more often.

I recently stayed at the Phaea Malia Crete Hotel and had a mixed experience. The highlights were undoubtedly the food and the room design. The culinary offering was consistently very good, with a varied selection and high-quality ingredients, especially at Almyra restaurant. The room was beautifully decorated, combining comfort with a stylish and authentic aesthetic that reflected the hotel's design-focused aspirations. However, the service fell short of expectations. While the staff were generally friendly, the overall experience would benefit significantly from better organisation, coordination and training. At times, service felt inconsistent and lacked the attention to detail one would expect from a hotel of this category giving the sense of your typical all-inclusive hotel. The hotel has the potential to be even better if it were less dependent on tour operators and less overwhelmingly focused on families with children. These aspects currently shape much of the atmosphere and experience, which can feel at odds with the identity and exclusivity typically associated with Design Hotels. These elements do not always work in harmony. Overall, this is a hotel with many strengths and clear potential to be one of the best in Crete. With improvements in service organisation and a more balanced guest experience, it could truly deliver on its design-led promise.

Amazing resort with so much to do and a beautiful location. The food is next level! Would definitely recommend.

We spent a wonderful week at Cretan Malia Park with one of our daughters, her husband, and their son. I’ve noticed that some guests say the hotel doesn’t live up to its five-star rating, but I completely disagree. We usually stay at five-star hotels, and this resort fully met our expectations. In fact, it is on par with many of the other luxury hotels we have stayed at. The food was excellent, and the staff were friendly, welcoming, and always helpful. This is a resort where many families with children spend their holidays, and that is something guests should naturally expect and accept. We would definitely consider returning for another holiday in the future.

We had such an amazing stay here! I came with my friend and my little one, and we enjoyed every single day. Our room was right by the sea, and the view was absolutely beautiful. Waking up every morning and seeing the ocean from our balcony was something we’ll never forget. Everything about the hotel was great. The room was always spotless, housekeeping did a fantastic job, and every member of the staff was friendly, welcoming, and genuinely caring. The food was delicious in every restaurant—we never had a bad meal. What I loved most was the atmosphere. It’s such a family-friendly place with lots of young children, so we felt very comfortable traveling with a toddler. Everything seemed so well thought out and organized. The beach was always clean, there were fresh towels available, and people were very respectful—no one was rushing to reserve sunbeds early in the morning, which made the whole experience much more relaxing. We had an unforgettable holiday here, and I would definitely come back again. Thank you to everyone who made our stay so special!