Elounda Bay Palace

The location of the hotel is stunning with the dramatic backdrop of the sea and the mountains. The gardens are lovely providing shade and there are very few people in the swimming pool outside so that also felt luxurious. You could always get a sun lounger and there was a staff member who always helped me get the towels etc for the sun loungers. We did not use the indoor poor because it was very close to toilets and there was a bit of a smell but I guess that can't be helped. There were 2 toilets serving the pool area that I could see and only one was useable because the other wouldn't flush. The gardens were a step away from the small inlet, going into the small beach area/sea - which was lovely. The Classic room was disappointing as it was so dated. We did eventually get used to it but it is not five star accommodation. There is nothing wrong with the room but it is just not five star. We didn't know how to operate the air conditioning. I guess I should have gone and asked but I didn't. I stayed in Rhodes a couple of years ago at a 5 star hotel which was luxury and I think if you had that hotel with the wonderful views from this hotel, it would have been perfect. The rooms were always clean and acceptable but more like 3 star - however, we did get used to it. There was a gentleman working in the area where we had breakfast and he was a real asset for the hotel. He was friendly and always made us feel welcome. Finally, the highlight of the holiday was a boat trip to Spinalonga and the guide was exceptional - intelligent, genuinely friendly and there was real value for money on this trip. They gave us food and drink, took us to Spinalonga and then another island and the whole trip to Spinalonga via the Jet2Holiday boat tour was a five star experience, I will never forget.

Not a 5 star…. We stayed for one week in Elounda Bay Palace in August. The hotel structure, which was built several decades ago, still looks modern. However, it could use an upgrade of the facilities, services and staff training to be an overall 5 star level according to contemporary standards. Although the resort is a 5 star resort, our room was not a 5 star room - it was rather basic with dated furniture, leaking taps and old and noisy air conditioning. The food at the breakfast and dinner buffet was good, but there are very limited lunch options. The staff is very nice, but the overall quality of services offered, and attention to details is not at the level that you would expect from a 5 star resort. Not recommending it and will not be going back.

My first visit to Elounda Bay Palace hotel & I absolutely loved it from the moment we checked in. This hotel is most definitely a five star & all of the little touches really made a difference. From the attentiveness of all the staff to the friendly housekeeping & cleanliness of the rooms. Mr Dimitris the hotel manager takes time to speak to the guests ensuring that they have everything they need. Nothing was too much trouble & we really appreciated the time he took to check in with us to see if we needed anything. Thanks for an amazing 4 days & I definitely hope to return to this hotel one day.

A wonderful experience at Elounda Bay Palace! The resort and staff are outstanding. Our room was newly refurbished & perfect for 3 of us. Massive bathroom & stunning garden terrace. We were half board and enjoyed the buffet style breakfast & dinner. The staff at resort are outstanding and really go out of their way to go that extra mile. Cela & Anna Maria in the main restaurant are absolutely delightful! Also Mr Dimitris the general manager is very visible and always chatting to guests making sure they are enjoying there stay! Thank you to elounda bay palace for a 5 star experience

First time at the Elounda Bay palace & certainly wont be the last! This resort deserves its 5 star rating. From check in to check.out, the attention to detail is first class. Rooms were spotlessly clean with all modern touches, coffee pods & milk replenished daily. All staff - from beach, bars & restaurants were honestly amazing, nothing is too much trouble & they are genuinely happy to help. Special appreciation to Anna Maria at the main restaurant & the general manager Mr Dimitris for making our stay so special! Well done & thank you Elounda Bay palace.