Elounda Bay Palace

Lovely hotel, great facilities, lovely staff, but when it gets busy quality of service falls off a cliff. Evening food is always lukewarm, breakfast this morning got no tea or coffee, they ran out of sunbeds one day!!! So chose a quiet time it’ll be great. When busy avoid!!!

I hate to leave a review like this, especially as my heart truely belongs in Elounda. As a family of 4 including one toddler, we were looking so forward to returning once again. This time we arrived mid day, and our room was ready. We had newly refurbished Mountain View adjoining 2 rooms, which although were newly renovated, it has been done to tradition Greek style aka light switches don’t work, no sealant around the bath, wires still exposed down the corridor of floor 3 etc. the room itself was nice, air con is beautiful, and the key to the TV is retune it to see more channels. Food this year was better than last year. The service was very quick and efficient, and although they didn’t have as many choices, the food was a lot better quality. My little one especially loved the ice cream fridge. Beach issue = there is so, so much plastic on the beaches washing up every part of the day. It’s that bad Frankie had to get a net and keep sweeping to the side. It’s truely heartbreaking that this is happening to Elounda. My main issue with our trip unfortunately was the staff . 1. Cleaning has really gone downhill since last year. Our room was only mopped twice in a 2 week stay. Flies/mosquitos are a massive issue this year so we noticed a few already dead squashed ones on the balcony door, but in the 2 weeks we were there no one cleaned them. My main issue was that morning cleaners seem to not care. I have absolutely nothing wrong to say about the lovely woman who cleans the 3rd floor in the evening, she set up a beautiful rose celebration and when I personally thanked her she nearly cried. She is a gem! The morning cleaners one morning after cleaning left our balcony door fully wide open. I reported it to reception, which something must have been said as they then refused to even look at me for the rest of the stay. It’s a 5* resort but cleaning was 3* at best . 2. Beach staff didn’t seem to be as bothered this year. With the exception of Frankie as he is absolutely fantastic, he makes everyone look bad! It was just a shame to see such an older gentleman having to run about with everyone’s towels rather than the younger staff stood under the trees with the female bar staff. 3. When we were checking out, we made sure to check our bill and we’d been overcharged €21 due to another customer signing for a drink. It was the tone of the reception staff that annoyed me as we denied the drink, then she tutted and went through every receipt we’d signed for. It was only then when she believed us when the signature didn’t match. Overall yeah, it’s a beautiful hotel but it’s left a sour note. The swimming pools are fantastic, especially when u have little ones and they make friends with others in the kiddy pool.

We have just returned from a wonderful holiday at Elounda Bay Palace Hotel. This is our 5th time at this lovely Hotel in the last couple of years, and I can honestly say that the Hotel just gets better every time we return. The two beaches are lovely and clean with comfortable sun beds and clean towels. The chaps who look after the beach are just so helpful, especially Francesca, and the Sale bar by the beach is so perfect for a break away from the beach for a cold drink or a Frappe, and a big thank you to Maria for looking after us and for always remembering our order every day. Our room was absolutely great, and big thank you to Maria Papadomihelaki who managed to upgrade us to a suite, we always book a sea view, which is a must, as the view is just so worth it. The restaurant food was much better than last year, although they still have a problem keeping the food hot, but there is a large selection of meat and fish dishes, salads, pasta, etc. .and the presentation and selection of desserts were mouthwatering. My thanks go to Sofia the maitre d’, who was so helpful in getting the breakfast cereal for me that could eat due to health issues. We would also like to thank the staff on reception and customer relations, all of them were so friendly and very helpful, especially Anna Maria. We look forward to returning again soon.

If I could give this hotel 11 out of 10 I would Hotel has the most amazing staff Is on the most beautiful beaches Stunning bar area The most beautiful villa style category with private pool If you are 2 couples or a family ,you have to give this hotel a try So many room categories and we had a stunning villa experience ,room 75 Out of this world As a Travel Agency Manager I have been so privileged to stay in lovely places but this one was exceptional on so many levels The attention to detail The staff all genuinely could not do enough The food quality was very good The whole hotel was spotless If you are considering Elounda this is the hotel to stay Stunning location Only 8 euro in a taxi to a Elounda or a leisurely stroll into town I honestly loved every minute Was my birthday and the staff sang happy birthday in Thalasso restaurant with a cake and champagne This is a stunning hotel on every level

We have just returned from yet another great holiday at the EBP, there is not much I can say about this wonderful hotel, staff, and its location that I have not already said on past reviews other to say it never disappoints. My wife and I travelled with our son, his partner and our 22-month-old grandson Harry. it was the second time for Harry, and we hope to make this an annual visit for us all. The food in the two on site specialist restaurants that we dinned in was exceptional as was the service. The buffet dinning again was excellent although we were all prone to eating too much simple because it was there and to way to tempting. We stayed in two sea view rooms in the main building , which worked really well for us, the rooms were fully equipped and very comfortable, the sea views were exceptional, housekeeping was excellent although we were missed one day simply because our grandson had switched on the do not disturb indicator without us knowing !!! lesson learned. we used all of the pools and sea and enjoyed them all, my son was very impressed with the GYM and the guidence he receivied and I attended, once. As a first this year we used the Kids Club at both the Beech as well as the Bay hotel, both were staffed by well trained staff, the Kids club at the Beach hotel was equipped with an extremely wide range of toys that our grandson loved to explore and play with. The club at the Bay was not so well equipped with toys for a 22-month-old but was better suited for craft play, so perhaps next year.