Belmond Palacio Nazarenas

The property was beautiful with lots of courtyards and a warm pool. Our room—a suite overlooking the pool—was spacious, with a large bathroom and walk-in closet. We had a great experience doing the tea tasting with Saul. We also enjoyed making the herbal remedies in the spa—a free activity in a beautiful location that was very calming. The staff at the hotel, especially our butler Freddie, were all excellent and eager to help and make our stay easier. Freddie even walked us to dinner one night, and the hotel handed us umbrellas any time it was raining. The food by the pool was great too. And everywhere we ate—including Mauka, the fanciest restaurant—they were extremely accommodating, even willing to serve things from other menus around the property or dishes not listed on any menu. However, it is worth noting that the breakfast, unlike at Monestario, is not a buffet. But when we asked to switch our included breakfast to Monestario, they were extremely accommodating. Overall, we had a very pleasant experienced that was enhanced by the wonderful staff.

We had stayed at Monastario 15 yrs ago and tried this Belmond in Cusco and can not praise the staff and management enough. Wonderful and authentic experience and the food rooms be service were excellent. As for Belmond group as a whole/LVMH, their lack of response was very concerning. We tried to book our whole 2 wk Peru trip with Belmond for 8 people and never even heard back from the Lima office. We will question staying in other Belmonds going forward after another issue with the booking process but will always come back to this special place in Cusco.

Our stay at the Palacio Nazarenas in Cusco was nothing short of exceptional, and it turned into a truly unforgettable birthday trip thanks to your incredible team. Every detail felt thoughtfully handled, and the level of personalized service consistently exceeded expectations. Edgar, the lead butler, did a phenomenal job coordinating our trip to Machu Picchu on the Belmond train—everything was seamless, stress-free, and perfectly executed. Fredy and Gustavo, our butlers, were equally outstanding—attentive, warm, and always one step ahead in anticipating our needs. They made us feel completely at home while also delivering a luxury experience at the highest level. Yoshira in the restaurant provided impeccable service throughout—gracious, attentive, and a pleasure to interact with. Each meal felt elevated because of her care and professionalism. Erick and Noe from room service were equally impressive: prompt, friendly, and consistently ensuring everything was perfect. A special highlight was the spa experience with Miluska. Her massage was truly exceptional—relaxing, restorative, and delivered with great skill. It was a standout moment of the trip. Overall, the team created a seamless, warm, and memorable experience that made my birthday celebration incredibly special. The hospitality here is world-class, and it’s clear the staff takes great pride in what they do. I would absolutely return and highly recommend this property to anyone visiting Cusco.

Last-minute trip to Machu Picchu. Without the concierge/Butler. (Fredy) We would not have been able to get into section 2 at Machu Picchu. Everything was sold out, this Butler made the impossible happen for us in four days!!!! Catered to our needs, fresh fruit in our room, paid attention and provided tea and natural oils that eased my headaches (because of the altitude, you will most likely have a headache every day as I did) Secured taxis, buses, train tickets, absolutely everything we needed to travel safely from one spot to another. Make sure to check out the opera dinner next-door to this hotel, you will be amazed at the experience ( Fredy Booked this for us as well). Super close walking to the main square with churches to visit, restaurants, shopping- very safe area. This is the best location in Cusco- also, where the excursion to visit rainbow Mountain leaves out of. We did not try the pool, but it is heated to 85°. There is a small historic church in the hotel, amazing to visit along with the library, which has other historical artifacts to see…. The service at this hotel outstanding and amazing location!- definitely worth the price!!

Our stay at Palacio Nazarenas was nothing short of magical. They offered incredible service at every turn! A special shout out to Saul for being so thoughtful, but the entire team here is exceptionally attentive and always one step ahead. They gave us fantastic local recommendations that really made our trip. The food at the attached restaurant, Mauna, was incredible (highly recommend the paiche)! They were so kind to our 6-year-old, treating her like royalty throughout our stay. We felt completely taken care of and can’t wait to return!