Inkaterra La Casona

We chose Inkaterra La Casona, Cusco largely because of its affiliation with Relais & Châteaux, expecting a refined and world-class experience. Unfortunately, this turned out to be our least satisfying stay among any Relais & Châteaux properties we’ve visited. The most notable issue was the lack of service standards. The staff struggled with communication, and even after multiple follow-ups, requests were often not fulfilled correctly. Restaurant orders were consistently wrong, which was surprising given the otherwise calm and low-occupancy environment. Another disappointing aspect was the absence of basic in-room amenities such as a tea or coffee maker. Requesting a simple cup of coffee—even after a tiring journey—meant placing a room service order, which was chargeable. For a property in the luxury category, such amenities are considered standard across the world. While the room interiors do meet the aesthetic expected of a Relais & Châteaux property, the overall experience lacked the attention to detail, warmth, and seamless service that one associates with the brand. We sincerely hope the management revisits some of these core service elements to align the actual guest experience with the reputation and expectations of the Relais & Châteaux name.

Perfect location in the heart of Cuzco, as all points of interest are within easy walking distance. The hotel is located in a renovated historic building, arranged around a beautiful colonial inner courtyard. Our room on the first floor was very large with floor heating, with an equally spacious bathroom. The second room was on the ground floor, smaller but equally nice. On request, the open fireplace in the rooms will be lit by the staff. A hotel on this level however should provide a safe box sized for a laptop. The restaurant space is limited, but they serve a nice breakfast and the dinner we had on our first late arrival night was equally good. In any case, there are plenty of lunch and dinner options available around the hotel. All in, a pleasant place to stay when visiting the historic city of Cuzco.

Truly pleased to have stayed at two of the Inkaterra properties on our Peru tour. The one in Aguas Calientes/Machu Picchu Pueblo and this one in Cusco. Each unique, and deserving of a 5-star rating! The Casona in Cusco was fantastic - truly caring people who are genuinely pleased to host you and meet your every need (Pamela and team at the front, Benigno/Jose and team in the restaurant area, housekeeping staff - one of our traveling party fell sick and the hotel staff’s care and concern was truly touching, including summoning a doctor who unlike in the US actually took his time to evaluate/diagnose/treat/explain, all for $60); a historic location and fantastic property (a former Conquistador’s mansion, reportedly once also inhabited by Simon Bolivar) that has been maintained and decorated impeccably/tastefully; and food prepared by Chef Javier (whom we had the privilege of meeting) that is other-worldly in its creation, presentation, and taste. The hotel hosted a superb Christmas Eve cocktail/snacks and dinner for us - a well-tended fire in the fireplace and delectable appetizers and beverages. The experience was so magical! Rooms were large and well-appointed (although lack of an AC or fan in summer can make them uncomfortably warm at night - we opened up the small portholes in the main door to let the cool outside air in) and beds and pillows were very comfortable. Our only regret was that we only spent two nights here - we are looking forward to returning soon!

What an amazing place to stay. From the rooms that are huge and incredible and make you feel like you've gone back in time (yet have all the luxury appointments) to the service and location, they have it figured out. There are only 12 rooms so book ahead to make sure you have an opportunity to stay here.

Simply a fantastic hotel. It’s in a genuinely old building conveniently situated near the cathedral and with a lot of restaurants to choose from if you want. Although the food in the hotel is excellent. Our suite was well equipped and very comfortable. It did lack natural light as there were only two windows. Excellent shower. Staff perfect. They say they try to recreate the feel of a private home and they largely succeed.