JW Marriott El Convento Cusco

When we arrived at the property, we learned that the room that was blocked for us was not handicap accessible. We had made this reservation many months in advance and, because my partner uses a wheelchair, we must have an accessible room. We were told by the manager, Fernando Fernandez, that the ONE accessible room at the property is always booked on "an availability basis". We told him we would not have booked at this property if we were not 100% certain that an accessible room would be available for us. He responded: "you'll need to speak to your tour agency because they made a mistake". I assured him that our tour agency would never have booked us a room that was not guaranteed to be accessible. He was not moved, and refused to take any responsibility for the hotel's error. He offered the following solution: we could stay in a "regular room" and come down to the lobby to use the accessible bathroom there. We were both insulted and angered by his suggestion. I told him he needed to fix this problem and he summarily walked away. I later spoke to the front desk supervisor, Carmen, who graciously offered to contact the guest using the ONE accessible room to see if they would consider moving to a different room. Miraculously, the other guest agreed, and we ultimately were given the accessible room. But only after 3 hours of frustration and heated discussion with Mr. Fernandez, who, in all honesty, stains the fine reputation of Marriott.

Cusco hits you first in the lungs… thin, ancient air and the clatter of cobblestones under old Spanish bones. And then you step through a stone archway into the JW Marriott El Convento and realize somebody had the good sense to marry monastic calm with modern indulgence. It’s a cloistered courtyard glowing at dusk, lanterns flickering against 16th-century walls, history humming in the bricks. The staff move like they’ve been waiting for you all day… not with stiffness, but the easy competence of people who actually like their jobs. You feel looked after, not handled.  Mornings here are a small ceremony. The breakfast spread is the kind of excess that makes sense at altitude… fresh fruit that tastes like sunshine, pastries that flake into memory, eggs the way your grandmother swore only she could make them, and strong coffee that reminds you you’re alive and far from home. You eat like you’re fueling up for a day with the gods. The pool is downstairs, warm like a hug, steam curling off stone… exactly where you go after chasing Inca steps you had no business sprinting. Soak, float, breathe easy. The oxygen-enriched rooms help too… a quiet little miracle at 11,000-plus feet.  Architecture? Beautiful in that unshowy way… arches and cloisters, artifacts tucked behind glass like whispers from another century. You can sit with a coca tea and listen to the past settle around you.  Is it cheap? No. This is not a backpacker’s secret. But if you want five-star, Western-standard hospitality at the roofline of the Andes… if you want to be coddled a little before or after you flirt with altitude and ruins… this is the place. A sanctuary with a pulse. 

Excellent service at a beautiful historical hotel in a wonderful location right in the city center. Joaquin is exceptional, so warm, friendly, knowledgeable, helpful, and he suggested three of the best restaurants we’ve ever eaten. He went above and beyond in every way. Oswaldo, the manager of the restaurant Ingbar is phenomenal and met our every need and accommodated our requests with a smile and with the most positive helpful and infectious energy. Marciel cleaned our room so thoroughly each day and left us the most wonderful gifts and chocolates which made our stay extra special. Thank you!

The JW Marriott El Convento Cusco is a truly beautiful hotel that captures the charm and history of its setting. From the moment you walk in, the property feels special—elegantly designed, impeccably maintained, and surrounded by clean, well-kept grounds. The location couldn’t be better, right in the heart of Cusco and within easy walking distance to shops, restaurants, and historic attractions. Our room was comfortable and inviting, and the atmosphere throughout the hotel created the perfect balance between luxury and authenticity. We especially appreciated the overall cleanliness and attention to detail in the upkeep of the property. A highlight of our stay was the complimentary ceviche class, which was both fun and delicious—a thoughtful activity that made our experience even more memorable. The staff was kind and helpful, always willing to assist with our needs. That said, at times there seemed to be a lack of urgency when responding to requests, which left us waiting longer than expected. While it didn’t overshadow the overall experience, a bit more attentiveness would have made the stay feel even smoother. Overall, we had a wonderful time at the JW Marriott El Convento Cusco. With its prime location, beautiful design, engaging activities, and historic charm, it’s a memorable place to stay and a strong choice for anyone visiting Cusco.

Our stay at the JW Marriott El Convento Cusco was absolutely perfect from start to finish. The property itself is breathtaking—set in a beautifully restored convent, the architecture and interior design are simply stunning, blending historic charm with modern luxury. The service was impeccable. Every staff member we encountered was warm, attentive, and genuinely eager to make our stay unforgettable. The breakfast buffet deserves a special mention: it’s enormous, offering everything you could possibly imagine, from fresh fruits and pastries to a made-to-order omelette station. Our room was spacious, elegant, and extremely comfortable, with thoughtful touches that made us feel right at home. After long days exploring Cusco and the Sacred Valley, it was the perfect retreat. I can’t say enough good things about this hotel. It exceeded every expectation, and I would absolutely love to stay here again. A true five-star experience in every way!