JW Marriott El Convento Cusco

My husband and I had a wonderful 3 night stay at the JW Marriott El Convento, Cusco. This hotel is a masterpiece of restoration, seamlessly blending the history of the 16th-century convent with world-class modern luxury. The attention to detail in preserving the original stone walls and colonial architecture is incredible. It feels like staying in a living museum, but with all the comforts of a high-end luxury hotel. While we were there, the hotel had a tour every evening. We found it very interesting learning more about the history and restoration of the historical building. From the moment we arrived, the service was impeccable. The staff is professional, warm, and goes above and beyond to ensure you are comfortable. The room was nice and clean although a bit on the small side. Breakfast each morning was a delight, featuring a wide variety of local and international options in a beautiful setting. It is at a good location, close enough to walk to some sites, many restaurants, and shops, yet the hotel remains a quiet and serene escape from the bustle of the city.

Beautiful hotel, great staff (Thank you Fernando/Management and George/reception) and excellent food. Great tour provided by staff in the evening of the hotel history built on a convent and inca + pre-Inca ruins well maintained & preserved in the basement - a UNESCO site! Oxygenated rooms, nice touch tea in the courtyard, daily activities that include interaction with local Peruvian women, weaving and cute resident alpaca "Panchita"!!

Very decent hotel in the center of Cusco. Historical building that used to be a catholic convent but you can also the remnants of an old Inka wall in the lobby. Pros: - Location - historical building with a beautiful courtyard - amenities ( pool, spa, gym) - good breakfast buffet Cons: - unstable WiFi - rooms will soon need a refresh especially the bathrooms

Hotel had a great location, but was not comparable to other hotels carrying the JW brand. No gym, no executive lounge, pool was closed, bar area was not comfortable. For the price you are paying, the room was extremely small. As a Marriott titanium member, I was unimpressed with the service for my 5 nights at this hotel.

Our stay at the JW Marriott Cusco was absolutely incredible, and the experience was made unforgettable because of the exceptional staff. A very special thank you to Jesus, who worked the night shift during our stay. We had a stressful transportation issue with a pickup that could have easily ruined our evening. Jesus handled the situation smoothly, calmly, and professionally. He resolved everything quickly and treated our family with such kindness and care. In what could have been a terrible situation, he completely turned it around and made us feel supported and valued. Another standout was Enrique, who welcomed us upon arrival. He couldn’t have been more amazing. He greeted our daughters with thoughtful presents and made them feel so special from the moment we walked in. Even now, the girls still talk about him! Enrique was always warm and welcoming every time we entered the hotel, assisted us with any concerns, and gave us fantastic recommendations for activities during our downtime. His genuine hospitality made a lasting impression on our entire family. We will absolutely be back — purely because of the outstanding service from Jesus and Enrique. They truly represent what hospitality should feel like.