Palacio del Inka, a Luxury Collection Hotel, Cusco

We had an amazing experience at The Palacio de Incas, food, service, hospitality was 12 out of 10. The attention to detail in everything, from room service, ensuring you are comfortable and always bringing you extra items, chocolates, etc. Highly recommend for experiencing the essence of Cusco,

This hotel is a living museum with absolutely incredible service. From the moment that you arrive the entire staff ensures that you feel welcome and have everything you could need. We elected to have the tasting menu in the historic room of the Marquee, which was a once in a lifetime experience made possible by the hospitality and hard work of Guido and Peter. It was incredible to have food curated with such care to represent all the parts of Peru.

Look, for a hotel that is 5 stars, it's solid. It's not the best of the bunch, but it is certainly not the worst. The good: Beautiful property, staff is really great here as well. Carlos was really helpful. Loved the courtyard and Inti, the alpaca. In-house restaurant was delicious. Really appreciated that when my bags were sent from Tambo del Inka to Palacio del Inka, my bags were already in my room at Palacio del Inka when I arrived. Appreciated that as a platinum member, 4 PM checkout was not hard to get. The meh: Buffet area was crowded. It's just not a good setup, especially with dining tables surrounding the buffet. You feel like you have to navigate both people grabbing food at the buffet and diners eating. Spa experience was solid - I just wished that for the couple's pool experience we had an explanation as to what the pool circuit was before the staff member went back to the spa desk. We had to track them down after a few minutes and started our experience late. What could have been better: Felt weird that the heat was not on but the AC was. The hotel was chilly, and this comes from a person who keeps his home at 20 celsius at night. When we requested a heater, it took at least 30 minutes for it to get to the room. When the hotel changed our bed sheets, our blanket was slightly damp and not dried all the way. We ended up leaving it since we figured it would dry before night but for a five star hotel this was an oversight.

We stayed one night here after coming from Valle Sagrado. The hotel itself is huge and felt very historical. We were a bit disappointed that we didn’t get to see the hotel alpaca , given we had checked in at around 3:30 pm and checked out early the next morning (7am). One of our rooms wasn’t ready at 3:30 pm but we were upgraded for both rooms (booking with Amex). The breakfast was excellent. Think for the property itself around 400-500$ is slightly overpriced, but we did get $150 spa credit from Amex. Hopefully if we return next time we can see the alpaca

I’ve been to three different cities so far on my trip and this one has been my favorite! Airport pick up and drop off was prompt and seamless. Our driver, Arturo, was safe and gave us all the great spots to try! Samuel, Waldi and Walter from the concierge were exceptional. I will be back and will be staying here again.