Palacio del Inka, a Luxury Collection Hotel, Cusco

We were on an 11-day trip around Peru and had the pleasure of staying at Palacio del Inka twice during our tour. It was by far our favorite hotel, with quiet, comfortable rooms, an amazing staff (Josver was such a wonderful host, always there with a welcoming smile!), a delicious breakfast, and an interesting history. Highly recommend this well located hotel should your travels take you to Cusco.

Compared with the other amazing hotels that we stayed in on this trip, the Palacio del Inka was not up to par. Quite disappointing actually. Does not feel like a luxury collection hotel (certainly we have stayed at plenty). First of all, check in was cold and unfriendly - they seemed to convey that we had an upgraded room and like they had done us a big favor but actually when I checked later, the rooms were exactly what we had booked. The rooms feel old and dark, and not particularly clean. For example there was an item left under an open chair in full view likely from previous occupants. That always makes me very uncomfortable to know that the floor was not actually vacuumed carefully. Our room was ok in terms of layout but my sons' room was very strangely laid out. In both rooms, the bathroom was very small and not so comfortable. Although there was plenty of nice soft towels. However, the floor was really wet all the time and no mat to clean it up (or rather insufficient mat). Breakfast was disappointing both in terms of food quality and variety, and with respect to how difficult it was to get a table. The location is good but there may be other options. Although we did notice that overall Cusco seems to have lower standards for food etc than other parts of Peru that we have visited. So, maybe this is the best that you can get...

I neglected writing this review because of the time it takes, but I couldn’t get myself to throw away the QR code because deep down I knew this place deserves the raving review. It has been 10 months and I still remember this trip like it was yesterday. The most incredible experience in a spectacular hotel. The attention to detail and kindness of the staff is beyond words. Specifically, Daniel, who made sure to greet me with a smile and offer suggestions any time we crossed paths. The icing on top was the treats in my room after each long day of adventuring. I took this last minute trip for my birthday and they even had a cake for me to celebrate. I will absolutely return. February is also considered rainy season, but there were less people and I had no problem with the weather!

A wonderful hotel in the heart of a magical city. They staff is so friendly and kind. The rooms are cleans and incredibly comfortable. I would definitely recommend making this the base of operations for your Peruvian exploration! It is a great place from which to base your adventure. josver is a very kind host and makes the hotel feel like home. All around a 10/10

From top to bottom, the entire staff was very professional and attentive. From the moment we arrived, they help us with our bags, escort us to our room, and make sure that every detail was handled professionally. In particular, we are appreciative of Emerson, at the concierge. He went above and beyond to connect us to restaurants, give a great tour of the property, and make sure my kids had a great time. Everything was first rate. — Kevin