Palacio del Inka, a Luxury Collection Hotel, Cusco

This hotel is gorgeous and the customer service is impeccable. I used to work for multiple five star hotels across the world and this is the best service I’ve ever received. I want to give a shout out to Walter, who helped us with our luggage and was so accommodating with our room and giving us oxygen whenever we needed from the high altitude. He remembered our names within five minutes of meeting him and for the entire stay. We ordered room service for dinner and breakfast and they are literally there in 10 to 15 minutes. ANYTHING you need they respond so promptly and are so caring. I would recommend this hotel 100% if you stay in Cusco. It was a very memorable experience and every hotel worker is lovely. 10/10

Amazing experience !!!! What a beautiful hotel with amazing staff! Was helped a lot by Salvador and Walter ! Very helpful and lovely staff will come back again to stay !! We had a wonderful tour of the hotel with lots of Peruvian culture. Very central to everything.

This hotel is rated as one of the top in Cusco ….i would definitely say the staff are the best thing about this hotel, they are superb ! The hotel advertises air conditioning but our first night was spent in a room that was both dark and small, there was a heating control system but no air con..the room was stuffy and the widow opened only a tiny bit . We asked for a change of room and only once our tour operator intervened on our behalf were we facilitated . the second room was much better ..working air on and a door that opened onto a tiny terrace . The building is historic and beautiful but the lighting is poor and the corridors and room need refreshing . There is a signature airfreshner through out the hotel but it over lies areas of a damp smell and is over powering . The spa is an additional charge and expensive . The breakfast was excellent and the staff too. I would only recommend this hotel with caution …the location was good We are Marriott reward members and despite asking three times for our stay to recorded and rewarded we still await this happening ! Over all disappointed ..but not with the staff .

Ruth was absolutely amazing… And I am somewhat of a massage connoisseur… But this woman was full hands-on for an hour and a half to help me with my back that was all full of muscle spasms. I know she must’ve been exhausted but was the sweetest thing! Highly recommend!

Delicious food and really friendly staff. Guido the sommelier is particularly helpful! The food is delectable - we did a degustation menu, and sampled food from different parts of Peru, which was all kindly explained to us by Guido! We had a great time - fine dining in gorgeous Cuzco :)