The Adolphus, Autograph Collection by Marriott

Leon helped with our baggage and I can tell he takes great pride in his work. He has a friendly demeanor and a warm smile. The room was absolutely beautiful and the view was awesome. The staff at City Hall Bistro provided awesome service from Don, Ana, and the kitchen. The Spa At Aldophus was a relaxing experience. Jose immediately offered to assist us with our bags and ensuring they were placed in our vehicle. Jesus made sure we knew when the vehicle would arrive, making a seamless departure. Everything and everyone made this a wonderful trip. It was worth the price for such a luxurious experience. I will be returning.

Brandon is amazing! I will come back and valet my car for fun just to see him!

The Adolphus always feels like coming home when we visit Dallas. The rooms are lovely, but the staff is really where this gem shines. Our experiences at the spa, at the lobby bar, and at The French Room would not have been as memorable if it had not been for the experienced, friendly & efficient team members. Not a single hiccup in our stay. Jesus, our bellman at checkout, was one of our standouts, making sure our exit from the property was stress free. He kept us informed and entertained.

As Marriott Bonvoy Gold Members and Amex Platinum cardholders, we booked an Executive Junior Suite (1 King, Corner Room) with cash for a one-night stay. While the location is wonderful and the ambience is warm, it was a very poor value for the money. Arriving from an early out-of-state flight at 11:00 AM, the front desk tried to charge us $100 for an early check-in, which we declined. As frequent flyers who travel 30 times a year, we hold Gold status with Hilton and have never been nickeled-and-dimed like this at any Waldorf properties or Curio Collection Hotels. On the positive side, the hotel restaurant serves a good breakfast, and the French Room is beautiful, though the adjacent bar badly needs a better selection of high-shelf gin and bourbon. The biggest issue was Room 1515. The glass shower door physically would not close—a glaring maintenance defect. Every shower resulted in massive flooding, forcing us to use large bath towels to contain the water. This is unacceptable for a premium room. We chose not to complain during our brief stay or at checkout as that is not something a hotel maintenance staff won’t know about. However, after receiving a generic feedback email from the front desk after the check out, we replied with a detailed breakdown of what worked, what didn't, and why we won't return. As of September 21, we have not received a response but it has been only two days. The staff on-site is incredibly nice and professional, which is the only positive takeaway. However, between the slow management follow-up and the room defects, this stay was nowhere near worth the price. The nickel dime nature of check-in experience was poor as customers that pay well, stay at top properties, and fly the best business or first class.

Wonderful team at Adolphus. Thank you to Blaine, Rocio and the entire events team. You were wonderful. Thank you to Jesus who helped us get our belongings back to our vehicle.