Fairmont Dallas

The service was absolutely superb. It head and shoulder above all other hotels I stayed. From valet to front desk, to bellman, to the restaurants. The hotel itself is a little older, and needs a little TLC. But they really take care of you. I was pleasantly surprise.

Excellent customer service at this hotel!!! We showed up from the airport early to check in with a toddler that REALLY needed to take a nap. Jack F. at the front desk was so helpful and got us into an empty room so that our baby could sleep while the staff cleaned and prepared our suite. This was really going above and beyond, and was so appreciated. Because of this accommodation, we were able to attend a family gathering later in the afternoon without any toddler meltdown. So Jack F. at the Fairmont Dallas literally saved the day!

This was such an amazing oasis in the heart of downtown Dallas! I was met with helpful, cheerful, and genuine men and women directing me toward check-in; and then they checked me in early! I was so grateful! As I was accompanied to my room (with such an amazing view) I was delighted in learning about the history of the hotel, what it is like growing up in Dallas, and a genuine desire to help me with anything, and a regulated patience to listen and answer my myriad of questions! This was so helpful! Of course the Starbucks WITHIN the hotel is a JOY for someone like me who just arrived from Seattle; and the other culinary offerings In-House, really were fantastic… as this week is turning out to be a total work week for me in Dallas!

We went to the Fairmont Dallas for two nights to celebrate our engagement after reconnecting four years ago. We met in downtown Dallas at work just over thirty years ago at an office building not far from the Fairmont. I chose the Fairmont, hoping that the hotel would accommodate my request to give us a room that would provide a view of the office building in which we met. Not only did the Fairmont provide the PERFECT room that provided the PERFECT view of the office building as requested, but the concierge staff came to the room, took pictures of the view of the office building from the room and sent me those pics for pre-approval BEFORE our checkin. What service!!! That is above and beyond!!! I’m so thankful to the Fairmont staff for making our weekend special!! And a “thank you” for the celebratory bottle of champagne as well!!!

The best service and people from parking to check in. High quality experience. They are kind and helpful. The Fairmont gives you an experience. We were treated so well.