The Highland Dallas

My experience at this Hilton hotel in Dallas was extremely disappointing and well below the standards I expect from the Hilton brand. When my granddaughter and I arrived, we had to wait more than 30 minutes before we were finally given a room. Even after the long wait, it was not the room type I had reserved. What was even more upsetting was the behavior of the front desk employee. While helping us, the employee made negative comments about us in Spanish, apparently assuming we would not understand. I am fluent in Spanish, so I understood everything that was said. It was disrespectful, unprofessional, and completely unacceptable customer service. Throughout the stay, the level of service continued to fall short of Hilton’s reputation. The experience lacked the professionalism, courtesy, and attention to guests that I have always associated with Hilton hotels. To add to the disappointment, I later learned that Hilton Honors points are not awarded for reservations made through third-party booking sites. While I understand this may be company policy, it was an unpleasant surprise that made an already poor experience even more frustrating. Overall, this stay left me feeling disrespected and undervalued as a guest. I have stayed at many Hilton properties over the years and have generally had positive experiences, which made this one especially disappointing. I hope hotel management takes these concerns seriously, addresses the customer service issues at the front desk, and provides additional training to ensure future guests are treated with the respect and professionalism they deserve.

Everything was great till we saw this,nothing could be done because we booked with a three party....was told that the manager would be notified.....

The manager Will has great customer service and the restaurant team. I came for business travel and I usually only stay at Marriott hotels. However I am happy decided to take a chance with the Hilton brand after a recommendation

Avery is an amazing representative and very accommodating to upper tier Hilton guests. I recommend that if you have any questions or concerns reach out to her!

My first stay at a Curio brand was a 5 “Golden” Star experience. Property is beautiful with various amenities to enjoy. Etienno & Noe were welcoming from the start, was introduced to the highest management to personally assist with any need should it arise. The care and attentiveness made this stay special and feel like home. I enjoyed quick valet service, upgrade to a spacious suite, good bites at the restaurant, and relaxation in the spa. Definitely recommend staying at this “Hilton, for the stay”