The Highland Dallas

I stay in a lot of Dallas hotels, and I had never ever been there. A friend of mine owns the restaurant there. The FRONT DESK was incredible so nice and so friendly. The rooms were immaculate and a very nice size. The bedding was comfortable, fresh clean, and super white. Plenty of towels. We had a decent view of Dallas. Walked across the street to Mockingbird station and ate a quick dinner came back and we’re craving something sweet so we ordered a room service and got two desserts. They absolutely did not disappoint.!! They must have a fantastic dessert Chef. Location is really decent for walking across to the station. There are a few restaurants a small movie theater, Starbucks, etc.. I’m super familiar with the area but had never stayed there. . The only thing that was disappointing was Room service did not open till 6:30 AM. We had an early departure and all we wanted was a pot of coffee with cream. It took a really long time and they did not have cream.-which is strange because I know with all those meals they make they have to have half-and-half or whipping cream the Room service staff was super friendly and we really enjoyed our stay. I would definitely go back.!!! Just FYI the location is really good for several areas of Dallas especially for dining downtown and hitting the George Bush library there are lots of things to do close by within a 2 to 3 mile range

The room was very nice. The guest services were awesome. Was a very nice hotel. We were very satisfied with our stay, and will be visiting this hotel more often. The restaurant was very nice. The pool area was very nice too. My kids love to swim.

I had come in with my wheelchair bound child and got a suite since we travel as a group. Nobody informed me of any safety risks. Upon entering the room my child immediately entered pushing himself in and within second was over a small stairs in the hotel. His wheelchair on top of him. We got very little help from front desk or will anderson. My son had injury from this fall and they refused any refund unless we guaranteed we didn’t ever speak to a lawyer

I was in town on business and exhausted from traveling. A young lady at the front desk name Taylor, greeted me with a smile, and made my check in seamless. Good customer service is a must, and that is exactly what I received. I will definitely be back!

Taylor was extremely helpful and friendly! She got me into an upgraded room and made sure I was still only charged at the room block rate for the wedding I was in town for. I’ll definitely be coming back to stay here the next time I’m in Dallas. Great stay