The Highland Dallas

It was fine. Almost everything was exactly what you would expect. However the rooms are not set up well. I was in a pretty standard double queen room. I was in the '08s (308, 408, etc etc). The desk specifically was configured in a weird part of the room that literally had no access to any of the power plugs. Ok so what is the point of putting the desk there? I cant plug in my phone or laptop or anything. Closest plug was farther away that was the length of my power cord, halfway around the room. If you want to plug in, you basically have to be on the same side of the room as the bed, which, of course, has no desk. The hotel was overall fine but this soured my impression on the whole experience. It demonstrates basic poor judgment. Poor room design destroys value with each guest stay. And if they screwed up something as simple of desk/power plug placement, then what else did they screw up?

My experience at this Hilton hotel in Dallas was extremely disappointing and well below the standards I expect from the Hilton brand. When my granddaughter and I arrived, we had to wait more than 30 minutes before we were finally given a room. Even after the long wait, it was not the room type I had reserved. What was even more upsetting was the behavior of the front desk employee. While helping us, the employee made negative comments about us in Spanish, apparently assuming we would not understand. I am fluent in Spanish, so I understood everything that was said. It was disrespectful, unprofessional, and completely unacceptable customer service. Throughout the stay, the level of service continued to fall short of Hilton’s reputation. The experience lacked the professionalism, courtesy, and attention to guests that I have always associated with Hilton hotels. To add to the disappointment, I later learned that Hilton Honors points are not awarded for reservations made through third-party booking sites. While I understand this may be company policy, it was an unpleasant surprise that made an already poor experience even more frustrating. Overall, this stay left me feeling disrespected and undervalued as a guest. I have stayed at many Hilton properties over the years and have generally had positive experiences, which made this one especially disappointing. I hope hotel management takes these concerns seriously, addresses the customer service issues at the front desk, and provides additional training to ensure future guests are treated with the respect and professionalism they deserve.

Everything was great till we saw this,nothing could be done because we booked with a three party....was told that the manager would be notified.....

The manager Will has great customer service and the restaurant team. I came for business travel and I usually only stay at Marriott hotels. However I am happy decided to take a chance with the Hilton brand after a recommendation

Avery is an amazing representative and very accommodating to upper tier Hilton guests. I recommend that if you have any questions or concerns reach out to her!