Hotel Crescent Court

Broken light bulbs, loud construction noises that start at midnight in the hotel’s kitchen and continue until morning and you hear it all in your rooms, blankets don’t get delivered, and overcharged for items not consumed. No one apologies, no one follows through. There are other hotels in the area more responsive and also more reasonably priced. I have this hotel a chance twice this month but won’t be staying again.

We recently stayed at Hotel Crescent Court in Dallas and overall had a very good experience. The standout here is the service. From the front door team to check-in to the maintenance staff, everyone we encountered was genuinely warm, professional, and efficient. The grounds are beautifully maintained, and the entire property feels exceptionally clean and well cared for. Breakfast was next level - not just the food, but the polite and attentive service every single morning. We also enjoyed a couple of treatments at the spa. The facilities themselves are excellent, and as hotel guests we had access to the sauna, steam room, etc., which we highly recommend. It’s a nice (albeit slightly small) space and a great way to spend a few hours. That said, the treatment pricing is unquestionably steep, and the automatic 23% service charge (gratuity) added on top of already elevated prices makes for a pretty eye-watering final bill. We did run into a couple of frustrations. Our room (240) was unfortunately located next to a staff/service elevator area, which meant noticeable noise throughout the night. For a hotel at this level, uninterrupted sleep should be a given. Our air conditioning was also not working, but to their credit, one quick call had it fixed within 20 minutes - impressive response time. And the maintenance guy was super friendly. The bigger issue for us was the overall pricing structure. The hotel clearly caters to business travelers where expense accounts soften the blow. $10 coffee and $70 overnight parking add up quickly. And don't forget the $40 nightly "destination fee". It gives the impression that maximizing guest spend is a priority, which can take away from what is otherwise a luxury experience. The room itself was extremely clean, though we found ourselves requesting additional towels and toilet paper almost daily, which felt a bit surprising at this tier. In summary: beautiful property, truly five-star staff, excellent spa facilities and breakfast - but the value equation and room placement kept this from being a full five stars for us. We’d consider staying again, but likely with a specific room request and a clearer understanding of the on-site costs.

Hotel Crescent Court is a beautiful property, with an amazing staff. Everyone takes great care to anticipate and care about your needs. Can’t wait for another stay.

Terrible customer service, I had to cancel because of an ice storm and still gouged me for all they could. Would never stay at this place again.

Beautiful venue, staff is on top of things, professional, patient, knowledgeable! Rooms are lovely, meeting space was gorgeous and functional. Food was delicious, IT staff had everything set up early and it was quick to connect. I would definitely return for business or personal stay!