The Joule

If you are doing business at AT&T headquarters, you cannot beat the convenience of The Joule -- it is literally across the street! I am told that the hotel was recently remodeled; this was my first visit so I cannot comment on what has changed, but I will say that the decor is lovely, and the staff outstanding. One of the restaurants was closed for renovations, but the other, Sansetta, was excellent. I have found my downtown Dallas hotel.

My recent stay at The Joule was exceptional from start to finish. The staff stood out for their attentive and professional service. Rio and Carlos even checked in with me via text shortly after my arrival to make sure everything was perfect…which it was. My room was comfortable and relaxing, with an LED mirror (front & backlit), spa-like bathroom, and high-quality toiletries. The real standout, however, was Tofer who was at the Front Desk during checkout. Professional and thoughtful, Tofer turned a routine process into a surprisingly memorable one. He even noticed I was searching for a cup of coffee and went out of his way to accommodate! Thanks to his outstanding service, The Joule is now my go-to hotel for any of my future Dallas trips. All in all, the combination of excellent staff, the cozy room, and Tofer’s above and beyond approach made my stay truly memorable. I can’t recommend The Joule enough if you’re headed to Dallas.

From the moment we arrived, The Joule delivered a masterclass in hospitality. The valet team was warm and efficient, and Catarina at the front desk changed our entire trip. My wife and I were relocating from California and staying for academic purposes, but Catarina made it feel like a celebration. Our room had a stunning, unobstructed view of “The Eyeball,” plus champagne and a custom chocolate cake for my wife’s birthday. The space was luxurious, comfortable, and fully stocked with amenities. At CBD Provisions, our bartender from Melbourne crafted incredible cocktails and gave us insider tips on Dallas. Day one at the rooftop pool was interrupted by a mishap (a child tossed their lunch in), but Rio at the front desk saved the day—she arranged a day pass at the Virgin Hotel rooftop and black car transport. Total class. After three days of house hunting, we returned to enjoy our final night. Ally called to say a birthday gift was being delivered—Dia De Los Muertos-themed earrings, a spooky handbag, and a heartfelt card signed by the staff. Unreal. We ended with a private photoshoot in front of “The Eyeball” and dinner at their 5-star Italian restaurant. My wife is still raving about the pasta. Caleb, the F&B Director, surprised us with a custom “Tarynmisu Espresso Martini” and a second full-size birthday cake. If you value luxury, comfort, and a staff that goes above and beyond—The Joule is it. 10/10. Highly recommend.

Colette went above and beyond to make my birthday special, and I’m most appreciative. Randy provided exceptional service which made our experience even better. I’ve been recommending you all to my Team for a great in town getaway!

AMBER WAS AN AMAZING HOST! And Shanice made the best drinks we ever had! 100/10. Definitely would recommend! Definitely worth the visit !