Spontaneous Check-In after a break up. Five star experience was exactly what I needed. Several of the staff made me feel extremely welcome; were kind, friendly and supportive. Thank you to Tommy, the maitre d’ for breakfast at CBD, and very particularly Ella at the front desk who was phenomenal and saved my day on that awful morning: she really made me feel seen and valued as a person; thank you so much!!

I recently stayed at The Joule and had a wonderful experience. The room was clean, comfortable, and well-equipped with all the amenities I needed. The Joule is very pet friendly as well. What truly stood out was the exceptional customer service at the front desk. Ella was friendly, helpful, and went above and beyond to ensure my stay was pleasant. I highly recommend The Joule for anyone looking for a comfortable stay with top-notch service.

Ashley was so friendly and courteous on the phone, and helped me to secure a wonderful room and early check-in for a VIP. Stellar service, with a personal guarantee created a very positive experience. Would love to see Ashley recognized for her incredible guest service and genuine demeanor!

My first impression of The Joule was customer service at the front desk. Absolutely superb!! We had Ashely S. as our customer service representative and she welcomed us with a smile, professionalism, and genuine kindness. I loved how she made us feel so welcome and appreciated for being a guest here. Additionally, she offered us an upgrade to our room. With their promo pricing. The room blew our mind. It was gorgeous, clean, and classy!!! This hotel immediately gives you a classy yet chic vibe! The valet team was another great first impression that we felt comfortable handing over our keys while knowing they would take excellent care of us. We look forward to coming back here to stay in this gorgeous hotel for future Dallas stays!!!

The joule is not a luxury hotel. Everything is about expectations. If you regularly stay at luxury or 5 star hotels, do not book here: you will be disappointed. If you don't, you'll probably like it here. The negatives: - the lobby smells vaguely of sewerage, and their lobby perfume does not mask it. - they will deactivate your room key BEFORE checkout. (I read a review that said this and thought "surely not at a nice hotel" but they absolutely do, I tested it myself. Nevermind that you paid several hundred for the use of your room until checkout. Even a Holiday Inn doesn't do this...) - the beds are SUPER small. - service that does not distinguishe the joule as a luxury hotel from a motel (concierge certainly don't have the skills advertised and won't go out of their way to help) - the close vicinity of the hotel is unpleasant. I would not stay in downtown Dallas alone. Appreciate not the fault of the hotel but it's really uncomfortable. - cheap fixtures in the room, lights were broken and no attention to detail. The bathroom is completely exposed to the bedroom so only travel with someone you know well! - no vegetarian option on most menus The positives - the shower pressure is to die for. - staff are generally very friendly - property is clean A tip - check pricing in the week leading to your stay. We could have cancelled under our rate and rebooked an upgrade for less than we originally paid as they put the unsold rooms on sale on the day. Overall, I booked hoping this would be a luxury treat at the end of a long trip and I'm disappointed it wasn't. If you want a 3/4 star hotel that's nice and you get it at a good price, go ahead and book it but know what you're booking isn't what they think it is.