The Joule

One of the most pleasant hotel experiences I’ve ever had in my entire life, and that says a lot coming from a frequent traveler! Starting from front desk and concierge, everyone was so accommodating and friendly. The rooms were enormous size and super clean.

When in Dallas, we ALWAYS stay at The Joule. It’s truly fabulous and we highly recommend it!! Alyssa and Kim welcomed us when we arrived and both were so kind and helpful getting us checked in. They even followed up with texts to make sure our rooms were perfect! That evening, Valerian welcomed us back to the hotel and we had a wonderful conversation about music since we had attended a concert. He was so personable and authentic! He also took our breakfast order for the next morning. Breakfast arrived to our room as scheduled by Justin and he called us later to make sure we had everything we needed. The fruit was so fresh and the eggs, bacon and steel cut oats were delicious. The hotel is always so clean, the beds are SO comfy and the pillows are wonderful too! There’s a coffee shop in the hotel which we appreciate. The valet staff are equally as nice and helpful. As we were waiting to check out, the manager, Colette, made sure we were being helped and personally thanked us for staying. Overall, a WONDERFUL place to stay and relax!! Truly!! Everyone always goes out of their way to make sure we are comfortable and happy!!

I stayed at The Joule in Dallas to celebrate my wife’s birthday, and it was an incredibly disappointing experience. I called weeks in advance and confirmed everything by email to avoid any issues. I requested two amenities on two different nights: • Night one: rose petals arranged to say “Happy Birthday” (never delivered) • Night two: opera cake and balloons (delivered hours early, ruining the surprise—despite clear confirmation of time and date in writing) When I raised these failures with the concierge and manager, they offered no solutions—only excuses. On top of that, when we were leaving, the manager (Malik, the same individual who had no solutions earlier) refused to let us take photos in the lobby, claiming the owner didn’t want the artwork photographed. It was petty, unprofessional, and disrespectful. The only positive was the valet team, who were consistently kind and welcoming. Beyond that, the service was careless, promises ignored, and management showed no interest in making things right. I stayed calm and polite the entire time, but it was obvious they simply didn’t care. If you’re considering The Joule for a special occasion, don’t. They cannot be trusted to follow through—even on confirmed requests—and their management’s attitude is appalling.

This has to be my most favorite hotel. I stay weekly and the staff is the BEST. ALWAYS going above and beyond. Not to mention the rooms are fabulous and they will do almost any and everything to ensure your stay is top notch! It’s home away from home for me.

The Joule is a perfect place to stay when visiting downtown Dallas. Its upkeep is always pristine. The staff is courteous and highly professional. They even remembered little details about me from a previous trip. Turndown service was a nice touch. Room was 10 out of 10. Very comfortable.