Omni Dallas Hotel

Where to begin. First, there is no wifi in your room unless you pay a $10- $15 package a night. Secondly, they did not clean our room even though we asked them do make it up more than 2 times: We returned to our room at 4pm to rest and noticed it wasn't done, so we went to the lobby to ask if something happened. The recepcionist told us we "needed to schedule housekeeping" if we wanted our room done, which makes no sense at all. She then proceeded to even asks us how we wanted to have the bed made and told us she would have someone up right away. We went back up at 6pm, still not made. We called the lobby once again and they told us they would have someone up again. All we got from that is when we returned to our room at 11pm there were 2 towels hanged at our door knob. Nothing else. On top of it, when we called the lobby and a recepcionist called Dedra was not helpful at all and was even rude. When they came up to deliver amenities to our room (at 12pm) they asked if they should make up our room then. What was the point? I have to say, they did give me 25% off a night for the inconveniences, but I still needed to write this review so people are warned. Lastly, we ordered some packages to the hotel and had to pay a $10 USD fee for each package. It needs to be said, one of the packages was a simple envelope, does it make sense that handling that costs more than the package value itself? The only redeeming quality of this hotel is that the room service dining was fast and very good, the chocolate cake was to die for. Still, I would book another hotel if i ever want back to Dallas.

The bed was nice and was the overall room but it was difficult to get the towels delivered despite me requesting them via text. The hall when you got off and when I came out of my room smelt like old pee that had not been properly cleaned. Fortantly I could not smell it from my room.

Extremely loud yoga concert event with screaming dude at 4am til 6am, even Vegas doesn't do this. Hospitality refused to acknowledge anything was out of the ordinary until heavily pressed. Internet did not work the whole trip and IT said there was nothing they could do, Yes I am a loyalty club member. Never had such a bad experience tbh.

GREAT experience all around at the Omni Dallas! Centrally located, and they had an ice cream social every night in the lobby. Will definitely be back!

We had a wonderful experience. I would definitely stay here again. The beds and pillows were very comfortable. The bar area was very nice in the evening. The pool area was fabulous! The view from our window was spectacular. Everyone was so kind and friendly