Omni Dallas Hotel

The Dallas Omni hotel is the best hotel in the Dallas area. The staff provides outstanding customer service and the rooms and hotel are immaculate. We look forward to our next visit.

Great Hotel, perfect for our conference! We enjoyed the restaurants at the hotel, the bar is great area for networking.

We were really disappointed with our recent stay. We had called ahead to request a crib for our one-and-a-half-year-old son, but when we arrived, there was no crib in the room. On our way to dinner, we reminded the front desk and they assured us one would be delivered. After dinner, still no crib—we had to call again. When it finally arrived, it was extremely small, dated, and didn’t look clean. We also requested an extra bathrobe, which never came. The in-room safe wasn’t functioning properly because it was left open with the previous combination, and it took more than one request to get it fixed. Valet parking was another issue—they seemed understaffed and overwhelmed, unable to keep up with the number of cars. Finally, the room itself was not as clean as expected for the price. While the bed was made and the bathroom was fine, the corners of the room had spider webs and visible dust, showing it hadn’t been thoroughly cleaned in a long time. For the nightly rate and the additional cost of valet parking, these types of issues simply shouldn’t be happening. We expected a much higher level of service and cleanliness from the Omni brand, and unfortunately, this stay did not meet those standards.

Great modernly decorated hotel that is beautifully designed and maintained. Staff are extremely helpful and courteous. View from the hotel room was stunning!

We arrived to a roome (1261) which hadn't been properly cleaned - there was a ton of dark hair on the bathroom floor as well as dirty footprints, the carpet was full of debris as though it hadn't been vacuumed, and the bed-side table/dresser had a drawer that was broken that wouldn't close (which my husband hit his knee on in the middle of the night twice). We called immediately and someone came back to the room to vacuum and wipe down the bathroom floor, but never vacuumed the room. On the second day of our stay, we came back to the room during the lunch break of a very intense conference to find that the room had yet to be cleaned. We had an event that evening and since we expected the room to be cleaned, we had no dry towels. We called at 1pm to request the room be cleaned. When we arrived back at 5:30pm, still no one had come by and when we called for towels so that we could get ready for our 7pm event - no one ever came. Or rather, we arrived home at 11pm with a plastic bag hanging from our door with 2 bath towels. Room still not cleaned. The next day we went through it again - at lunch, still no room cleaning or new towels. I called client relations and even spoke to someone that morning at the front desk who told me this would be taken care of - and nothing. Upon checkout, I once again voiced my frustration with an expensive 4 nights in the hotel without proper service and the woman at the desk asked if I would like to speak with her manager. When I said yes, she then informed me that the manager was meeting with another guest and might be available in a few hours. As I was getting into an uber to head to the airport, I asked if they would have the manager call me and I was assured they would. I have now been home in NJ for 24 hours and have yet to receive a call. I am shocked at how horrible our experience was this year at the Omni Dallas downtown especially after spending ~$1300 for our stay. Unacceptable.