Omni Dallas Hotel

The facility was great with plenty of restaurant options to have breakfast, lunch, and dinner. The staff was very nice and courteous, and some of them where bilingual (English and Spanish). The room was spacious, clean, and quiet, with all the amenities that you may need / want.

Booked this hotel about 6 months ago for our anniversary. Upon arrival we were told that our initial room we paid for was no longer available and the only rooms available were lower tiered than what we initially paid for. To make up for the inconvenience we were told we couldn’t get a partial refund because we booked through Expedia but that they could give us a $100 food/beverage credit and an anniversary gift. The anniversary gift was never received and at the end of the stay they still sent me a statement for any food bill acquired during the stay. Had to repeatedly remind them of the situation and when I went to checkout the manager at the desk still asked the employee why a credit was given to us to begin with. We did have a good experience with Ciara at the front desk but besides her the customer service provided from other employees and managers was not what we were expecting especially for our anniversary weekend. Despite it being an important weekend for us we were trying to be understanding of their lack of organization and service but each opportunity they had to rectify the situation was met with disappointment, therefore I do not recommend this hotel nor will we be staying here in the future.

We had a great girls getaway at The Omni Dallas. Even before our trip began, I received a personal call from Camden Bilotti (wonderful guy!) to ensure everything I wanted and needed would be in place from the start. Check-in was easy and the lady helping us was friendly and welcoming. Our suite was amazing and the beds were so comfortable. Huge tvs, nice bath amenities, large towels and comfy robes are just a few of the great aspects of the rooms. The Texas Spice breakfast was delicious and valet was quick. The hotel has a hip vibe. The pool and fitness center are great! I had a relaxing, great massage with Allen in the spa. We will definitely return in the future!

We were in Dallas for a work conference and were very excited to stay at the Omni Dallas Hotel. We stayed at the Omni Boston last year and had a wonderful experience, so we expected a similar level of service. Unfortunately, this stay was a stark contrast to our previous experience with Omni. We had multiple issues with guest services throughout our stay. We requested towels five separate times before finally receiving them. We also had to request a comforter multiple times before one was delivered. At one point, housekeeping actually removed the extra roll of toilet paper from our room, and we ended up completely running out. Any one of these issues on its own would have been minor, but the repeated lack of response and follow-through became incredibly frustrating. The level of service we received would have been more understandable at a budget motel, not at an Omni property... especially given the level of hospitality we have experienced with Omni in the past. We were genuinely disappointed because we had been looking forward to staying here. Our experience at the Omni Boston set a very high standard, and unfortunately, the Omni Dallas fell significantly short of that standard during our stay.

Unfortunately, our overall experience at the Omni Dallas was very disappointing. Both my wife and I have physical disabilities and mobility limitations, and we found the hotel difficult to navigate throughout our stay. Several areas of the hotel were not easily wheelchair accessible, and we encountered multiple doors, entrances, and exits that were difficult for us to use. What made this more frustrating was that staff often did not offer assistance, even when it was obvious that we were struggling with doors or mobility equipment. One of the main reasons we selected this hotel was its proximity and access to the convention center. Prior to booking, we were not aware that construction would prevent us from using the sky bridge. We had expected to use the sky bridge specifically because it would have significantly reduced the amount of walking required for us to attend our event. Had we known about the construction and loss of access beforehand, it may have affected our decision to stay here. We also ate breakfast at Texas Spice during our stay. Our breakfast on the first day was great, but our experience on the second day was completely different. Our waiter was not attentive and did not bring our check in a timely manner, so we paid at the table with a female staff member who was wearing a black suit. As we were leaving the restaurant, our waiter confronted us near the door and stated that we had not paid our bill. His approach made us feel as though we were being accused of trying to leave without paying. We explained that we had already paid another staff member because we had been waiting for him to bring our check. He became visibly upset and hurried back to the table to check. After apparently confirming that we had paid, he never returned to apologize. He simply walked away appearing irritated. It was embarrassing, rude, and completely unnecessary. Unfortunately, the problems continued when we checked out. After requesting assistance with our luggage, we waited approximately 30 minutes for someone to come to our room and help bring it down to our vehicle. Because of our mobility limitations, this was assistance we genuinely needed. Once our vehicle had been brought around by valet, we encountered another frustrating situation. We had our own spare key with us so we could unlock the vehicle, but the valet employee told us that he did not have our original key and did not know where it was. I questioned how that was possible since the valet had just driven our vehicle to the front of the hotel. Instead of immediately trying to locate the key, the employee became dismissive and rude and demanded that we give him our spare key. We explained that the key we had was our personal spare and that we expected the valet service to return the original key that we had entrusted to them. The employee became visibly irritated, huffed, went back to the valet podium, and stood there glaring at us before eventually finding and returning our original key. Overall, this stay was extremely disappointing. Between the accessibility difficulties, lack of assistance from staff, the unavailable sky bridge due to construction, the embarrassing incident at Texas Spice, the lengthy wait for luggage assistance, and the rude interaction with valet over our vehicle key, this was not the experience we expected from an Omni hotel. The hotel itself may be nice for guests without mobility issues, but based on our experience, guests with physical disabilities should be aware that navigating the property and getting assistance may be challenging. We expected a much higher level of accessibility, professionalism, and customer service from the Omni.