The Ritz-Carlton, Dallas

While my stay had a few hiccups, it was the recovery that really made this stay shine. The hotel’s management took care of all issues immediately. Housekeeping was the team that really shined. The housekeeping team made me feel true “Ritz Magic”, which was the first time I felt that I had personalized service at any hotel in a very long time. I try to be a relatively low maintenance hotel guest and frequently don’t look like a flashy, big-spender type, so at a lot of hotels I tend to be overlooked and often ignored. Not here. The housecleaning team saw that I had a book and left me a bookmark. They saw I had sunglasses and left me a cleaning wipe. There were other “extras” thrown in (which were not at all expected but genuinely appreciated). It reminded me of what separates a true luxury hotel. Ryan, the head bartender, remembered me from my stay a month ago. He is the best bartender in the state of Texas. The hotel is starting to show some age, but the rooms are spacious, comfortable, contain the full litany of Ritz toiletries and extras, and are very clean. This was my first time having a club room. While my room wasn’t on the club level (so can’t comment on whether there are any differences between those and standard rooms), I had access to the club itself. The club is nice enough but not extravagant—mostly sandwiches and salads for lunch. I skipped breakfast and happy hour so not sure what that was like. The liquor and wine selection at the dessert hour is quite decent. The club concierges were all very personably and friendly, and very welcoming.

Location: Excellent Room and Sleep Quality: Excellent Bonvoy Elite Status: Recognized and appreciated Staff Interaction and Engagement: Inconsistent, opportunity for improvement. Overall Value: Good

Large bathroom with shampoo, conditioner, body wash body lotion, mouthwash; separate shower, tub, toilet spaces; double sinks. Face wipes, hairdryer, shower cap, comb, emery board, cotton swabs, cotton balls. Robes, umbrellas, iron and board, coffee maker room, safe, sewing kit. shoe polishing kit. In-room recycling bin. Room somewhat dark at night with only artificial lighting; but light & airy in the day with the draps open, fairly quiet. Minimal noise from outside; none from corridor. Swimming pool approximately 10 yards long. Good size fitness room with 2 Peloton bikes, 5 treadmills, 2 recumbent bikes, regular bike, 2 ellipticals, 2 steppers, weight machines, free weights.

Lounge service always exceeds the needs of others. Genuine loving kindness saturates the atmosphere. Compassion is extended to those in need. Nakiesha Wendy the kitchen crew and morning concierge team deserve overflow beyond measure. The front door teams aim to please, as well. Melvin and his team are smile ambassadors that stand on being NICE.

This is a terrific luxury hotel in a fine location in downtown Dallas. My room was large, immaculate and well appointed. I had a large desk for work, many outlets and a strong wifi signal. Service is first rate too, including in the way staff handled a nearby guest who was apparently disruptive. I definitely will return.