The Ritz-Carlton, Dallas

This is a true Ritz Carlton. We left a Ritz in Turks and Caicos to be stopped in Dallas with no luggage due to weather. We immediately booked the Club Lounge suite at the Ritz Dallas in 19 degree weather. We walked in to this stunning Art Deco hotel to the most loving and hospitable staff we’ve encountered. Davide Paduano and Sarah Lansford made this stay so special…It’s difficult to describe the warmth and hospitality they shared with us. We were sent up complimentary warm herbal tea after our arrival. The room service was delicious. The club lounge is absolutely beyond fantastic. The hotel sent us up all the amenities we needed for a comfortable stay (without even asking us). This is what the Ritz Carlton is known for. We’ve even planned to return with our family in April. Thank you everyone for rescuing us in the night and making us feel safe and loved again. We will never forget you!

Wonderful hotel. As with most Ritz that I have experienc3d. This was a top notch with good service and very clean. Everyone was pleasant.

While my stay had a few hiccups, it was the recovery that really made this stay shine. The hotel’s management took care of all issues immediately. Housekeeping was the team that really shined. The housekeeping team made me feel true “Ritz Magic”, which was the first time I felt that I had personalized service at any hotel in a very long time. I try to be a relatively low maintenance hotel guest and frequently don’t look like a flashy, big-spender type, so at a lot of hotels I tend to be overlooked and often ignored. Not here. The housecleaning team saw that I had a book and left me a bookmark. They saw I had sunglasses and left me a cleaning wipe. There were other “extras” thrown in (which were not at all expected but genuinely appreciated). It reminded me of what separates a true luxury hotel. Ryan, the head bartender, remembered me from my stay a month ago. He is the best bartender in the state of Texas. The hotel is starting to show some age, but the rooms are spacious, comfortable, contain the full litany of Ritz toiletries and extras, and are very clean. This was my first time having a club room. While my room wasn’t on the club level (so can’t comment on whether there are any differences between those and standard rooms), I had access to the club itself. The club is nice enough but not extravagant—mostly sandwiches and salads for lunch. I skipped breakfast and happy hour so not sure what that was like. The liquor and wine selection at the dessert hour is quite decent. The club concierges were all very personably and friendly, and very welcoming.

Location: Excellent Room and Sleep Quality: Excellent Bonvoy Elite Status: Recognized and appreciated Staff Interaction and Engagement: Inconsistent, opportunity for improvement. Overall Value: Good

Large bathroom with shampoo, conditioner, body wash body lotion, mouthwash; separate shower, tub, toilet spaces; double sinks. Face wipes, hairdryer, shower cap, comb, emery board, cotton swabs, cotton balls. Robes, umbrellas, iron and board, coffee maker room, safe, sewing kit. shoe polishing kit. In-room recycling bin. Room somewhat dark at night with only artificial lighting; but light & airy in the day with the draps open, fairly quiet. Minimal noise from outside; none from corridor. Swimming pool approximately 10 yards long. Good size fitness room with 2 Peloton bikes, 5 treadmills, 2 recumbent bikes, regular bike, 2 ellipticals, 2 steppers, weight machines, free weights.