Thompson Dallas

Good in downtown but uptown uptown will be better for safety now given the situation of Dallas downtown. Rest was okay for me.

Thompson Dallas is what this generation calls performative. This hotel appears beautiful but that’s about it. The valet staff is friendly even when we arrived during a super busy time when they were dealing with a ton of guests for a wedding rehearsal. Front desk staff was not warm or welcoming though check in process was quick and smooth. I’m not sure what I was expecting. Maybe a little bit more welcoming for a “fancier” property. We were on the 18th floor for our stay but it was as though we stayed on the ground floor. We heard all the obnoxious pretend expensive cars throughout the night reving their engines. On certain nights we heard what seemed like vacuuming in the hallways. One of the shades in our room did not work. Maintenance came to pull it down and it stayed down our entire stay. Making the room quite dark during the day. The bathroom could use at least one hook for a toiletry bag. If you use self parking, be prepared to figure out how to get to the hotel elevators. There needs to be better signage indicating that you have to take service elevators through certain doors to get to the hotel elevators. It also stinks down there. If all you want is to stay at a “fancier” Hyatt property, this may be it. I would rather spend my money or points elsewhere.

Overall, our stay was very nice. The staff were incredibly attentive and helpful to everyone. Room service was excellent and timely. Hotel restaurants were very good and there are plenty of other options nearby.

Valet service and check- in experience was exceptional. The location is great but if you are not used to navigating downtown Dallas it can be a little confusing with the construction (obviously not the hotels fault). The sky view suite was top tier!

The Thompson Hotel is quite honestly one of the worst 5-star hotels I've stayed at in 27 years of extensive global business travel. It's not the issue that the rooms are expensive, we regularly I'm more than happy to pay a premium price for a premium experience, so having stayed in their most expensive Suite and not being able to sleep at all because there is an elevator mechanical room right next door to the premier Suite is a disgrace. When we called down to the lobby to speak to guest services, they said, oh really, no one's ever complained about that before. I really can't understand how no one has ever complained when there is a constant mechanical clunking noise every time the elevator is used. Breakfast is frankly some of the worst meals I have had at a five-star hotel and honestly Denny's serves better food and that says something. We then unfortunately were told that the only place we could dine for dinner was the same restaurant, and we were served rotten mussels (and I am a renowned Chef so I know a bad mussel!!!). We're not ones to complain and honestly this is one of the first reviews I've ever left on Tripadvisor. But when we did raise the significant issues with the guest services manager, we were told that they would take the mussels off the bill. Nearly $2,000 later for a one-night stay, I honestly cannot warn people enough not to stay at the Thompson Dallas