My wife and I stayed in a corner suite. I’d have to say I don’t recommend this hotel after staying at numerous Hyatt hotels around the US and abroad. The facilities were nice but the service was not. Typically Hyatt hotels have excellent service and front desk staff that are communicative, apologetic, and offer immediate solutions when things don't go quite right. They didn’t have our room ready for over an hour after normal check-in time and were completely unapologetic about it. After we filed a complaint with Hyatt Concierge we received an email from the front manager which was swift to their credit. The response from management read: "We were coming off a sold-out night and had a lot of late check-out requests." - I don't care about this excuse. It's a sign of poor planning and one that has come up in other reviews from years past. "I see that you attempted to check in at 3:26 pm and we were able to get you your room at 3:59 pm" - Not true, we arrived right after 3:00 pm but thanks for trying to minimize our issue. "For the inconvenience, I went ahead and provided a $50 hotel credit towards your folio and if you would like to have an extended late check out please let me know." 3. When I spend around $900.00 for a hotel room, I expect the front desk staff to be proactive and courteous. Especially a hotel claiming to be a 5-star hotel. Thanks for something though.

Only downfall was out of there control. They had ear plugs in arrival next to the night stand. At night I understood why…. When the cars revved there engines on the makeshift drag strip of downtown Dallas. Echoes throughout

Wonderful property that is professional and stylish. It was a world class experience and I'd recommend this property to anyone for vacation or work.

This is a very nice place to stay. Extremely clean. Very comfortable. Modern. Fresh. Very pricey and not great on amenities - the reason is, everything feels very transactional. But I like it anyway. Restaurant is pleasant and easy to access.

My husband and I went for our 10 year anniversary, and it was the best choice we could have made. The pool and hot tub were great, the cabanas were cozy, and the staff was super friendly. We booked appointments at the spa and had a wonderful time enjoying their amenities. We went for dinner at their restaurant, the Monarch, and had a wonderful time. Best food we’ve ever had, and the best views of Dallas, though the bill sure reflected that. We also went for drinks at their bar, Catbird, which had some of the best cocktails we have ever had. The only complaint is that the beds are a little stiff and the pillows are super flat, so it’s not the best sleeping experience ever. Over all an amazing experience that I cannot wait to return to.