Thompson Dallas

Thompson Hotel is situated in downtown Dallas and close to the convention center which was my purpose for booking this location. Valet parking was easy with a small ramp up off of the street. The team was prompt and friendly noting to call ahead from the room to have the car ready before we needed to be downstairs. Check in was easy and I would like to give a shout out to Calista. I arrived at 8am the day of check-in and she was informative and friendly. Amenities were well maintained and clean including the pool and gym. I had the opportunity as a Globalist to be upgraded to the Elm suite. It was excellent. The room was expansive and well decorated. They mention a modern Manhattan decor and it is an apt description of the space. I did feel like I was back in NYC while in the room.( Although the Thompson hotel room in Manhattan is much smaller) The bed was comfortable and there was plenty of space to stretch out. The one mark against this property is the Globalist breakfast at Little Daisy. You get $35 credit per person which isn't really enough to have a full breakfast. They are pretty strict with the credit which I haven't experienced at any other Hyatt property. Main entrees are around $20-25 and then coffee or any drink will run you $5 for black or up to $13 for a spritz. I have not felt so constricted with a breakfast budget at any location and a reasonable budget for a breakfast at this property would be ~$65 including tax and tip per person if they wanted fully include the breakfast. Right now it feels like a coupon.

I came here for an event at The Monarch restaurant. The venue and event was great. The food was awesome. Didn't habe time for much else but lunch at the Little Daisy was great. I got a table overlooking the outdoor pool but it was too hot to eat outside. Mike, our server was attentive and helpful. Mohammed who checked us in got my friend and me uogeadrd rooms next to each other. There were some disappointments as the rooms for being upgraded were fairly small. Also there was a lot of noise in the room maybe from the fridge but sure what else. We were on the 15th floor but still awakened by street noise. Breakfast again was great. Everyone who ordered something with avocado had an entire avocado sliced and probably the best avocado ive had! Just a heads up, restaurants at the hotel and surrounding areas close early so plan accordingly.

We really enjoyed our stay here, from the breakfast at little daisy to our cocktails at the catbird and all our interactions with the staff. We got the skyline suite which is gorgeous and very comfortable. View was ok. I personally loved the gym and the pool, I was able to do some laps since it is quite long.

Gave a room had considerable street noise. Fitness center had been closed for a few days for a flood. No notification prior to arrival or alternative options provided like most high end hotels would do. Manager said they were working on the repair and was supposed to be finished in 24 hours but there was no activity. Generally, the rooms not in good condition and the location isn't a great part of town. No value based on the price. Not going back.

This was a much better stay than expected. We checked in Late around 1am and the front desk agent was very helpful in showing us all the benefits of Amex FHR and the amenities of the hotel. We were upgraded to a suite which was also greatly appreciated. The best benefit of the whole stay was having the option to order room service breakfast from 7am-2pm as part of booking with FHR. I have only seen this happen one other time at a Hyatt property and I wish more hotels would allow it. Upon check out, Isaiah was very professional and helpful with waiving my Destination fees as being a globalist. The only negative would be a street/Car noise as the windows are not very sound insulated.