Thompson Dallas

The Hotel was phenomenon, and the customer service was excellent. I will definitely stay here again. The view from the skywalk was amazing.

Wonderful hotel we had a blast! Rooms and food were AMAZING and the amenities are AWESOME! The spa experience was great and a very relaxing aromatherapy massage!

Thompson Dallas is my favorite hotel in Dallas! This is my second visit. Their gym is large with upscale equipment. It had everything I needed for a good morning workout. Nice outdoor pool for families. Very pet friendly, plenty of outdoor space on 9th floor for doggies to run around. Brunch at The Little Daisy was superb. I texted the concierge, and they were able to seat our party of 8 with no wait time. Carlos Soto, our server, was attentive, kept our coffees filled, and even went out of the way to get us Tobasco sauce. Chef Simone, from New Orleans is renowned. Highly recommend the Benedict, Bolognese and my fave, their Crab Gumbo - was able to order a bowl (iso cup on menu). Plenty of eateries in the area too, including White Rhino for coffee/pastries, The Woolworth for lunch/dinner, and ATT Discovery District. Stayed in Corner Suite this time. Loved the extra space and soaking tub overlooking the pool!

While our suite was very nice and exactly as we anticipated, it did not have any cold water. After 3 unsuccessful attempts to fix that, we had to move to a different suite, one that was not what we wanted, but we had no choice. That suite was right next to the elevator mechanical room and the noise kept us up throughout that night. We requested to be moved again and wound up back in our original suite where they had finally fixed the water issue. Having to pack, unpack, pack and then unpack again was not something we signed up for on what was supposed to be a relaxing vacation. The other issue was the fact that they apparently were in transition on a contract with the company that provides local transportation for guests. That required us to use Ubers. An extra expense we weren't anticipating. I heard that Hyatt may be selling this property. Perhaps that's part of the reason for the issues.

I was really excited to stay at this hotel. Service if phenomenal. Hotel is awesome. Negatives - no luggage rack; no hooks for towels in bathroom; not enough seating at pool; extremely loud. They leave ear plugs in the room because they know you get lots of city noise. It sounded like a motorcycle race outside after midnight. Ear plugs did not work. There seems to be no insulation. I heard every little noise from the rooms next to me; especially when the toilet flushed and the neighbor locked himself/herself out. I am so glad we went here. Definitely a great place to stay. Just be prepared for the noise and lack of seating at the pool.