Virgin Hotels Dallas

Could not be worse than it was! No AC in lobby. NO service in bars or restaurants and nobody cared. The management staff was horrible and offered zero help. We waited 93 minutes or and hour and 33 minutes to get a breakfast that was incorrect. We ordered iced tea and it was in an iced tea glass with no ice and hot. When we asked for ice the waitress said “there is ice in the water”. The “manager” on duty was terrible and had zero to offer. The AC was out all weekend in the lobby, bar, restaurant areas. Never ever again. If I could get my money and week d back I would never have stayed here. The Virgin Brand should be EMBARRASSED! Just a caveat. I am a Marriott ambassador elite and a Hilton Diamond member. I stay in hotels.

Great hotel with gracious staff. The eclectic and updated atmosphere are consistent with the Virgin brand. The location is close to the Dallas Design District, and lots of places to eat are within walking distance. Would definitely recommend!

Great hotel. Extremely friendly and helpful staff, lots of options to eat, and honestly some of the best vibes in Dallas or at any hotel. Even though there were a few billing issues, the staff was extremely helpful in correcting them.

We stayed at Virgin Hotel Dallas for a business trip and had a mixed experience overall. On the positive side, the front desk staff were warm and welcoming, and the team assisting with catering on the upper floor was equally impressive — genuinely lovely service. The bartenders downstairs also deserve a shoutout: attentive, friendly, and quick. Unfortunately, the meeting room on the pool level fell short for business use. The sliding doors don't seal well, which let in significant noise from the hallway — a real issue when you're trying to run a productive session. We also found a complete lack of desk-level power outlets; plugs were only available on the walls, making it inconvenient for a working setup. The restaurant hospitality downstairs also needs some attention. Service was slow and the food didn't quite hit the mark, which was disappointing given the overall style of the property. With a few operational improvements — particularly around the event spaces and restaurant — this could be a great spot for business travelers. The staff who are getting it right are a real asset.

We stayed at the Virgin Hotel for couple of day and really enjoyed the service, restuarant, coffee shop and the FREE local shuttle service. We were able to walked to restaurants, too.