W Dallas - Victory

Nice and very comfortable and their cleanliness was good..good for people who have hearing problem

Bathtub shower with weak water pressure. Very slow elevators. Dark room and dark hotel (this is W’s style and it is great if you are 27 years old). Bathroom is open to the room. No sheet curtains, so if you want light you have no privacy.

We traveled to Dallas for an anniversary weekend and stayed at the W Dallas. We had made plans to attend the NHL game and chose this location because of its close proximity to the arena. We had an early flight arrival and I had reached out in advance about an early check-in and was told they would note the request but couldn’t guarantee it. We were extremely pleased to hear our room was ready when we got to the hotel to drop our luggage several hours before the standard check-in time. Everyone we encountered on the property was very friendly and helpful. The room was clean and spacious. Unfortunately we were not there long enough to use the spa but it looked very pleasant as well.

Great location, strangest layout i have ever seen. Bathroom shower/sink area only separated from the beds by a curtain! Light from that area when in use lights up the room if someone else is sleeping. Not private at all! Ok if alone but not good if sharing. Also if anyone comes in or out of the room while you are in the shower the can see you. Also no plugs on one side of the bed

The room and location were fine, but the handling of a lost item overshadowed the entire stay. After checking out, I realized I had left a jacket hanging in the room closet and contacted the hotel immediately. I was told it would be sent to Lost and Found. I followed up multiple times over several days and received no callback or update. When I eventually spoke with a manager, I was told the jacket was not there and that I must not have left it in the room. During that same conversation, I was also told the room had not been occupied since my checkout, which makes the situation difficult to understand. I contacted the General Manager directly and also submitted detailed feedback through Marriott’s internal post-stay survey. Despite allowing several days, I did not receive a response. This is not about the value of the item. It is about accountability, communication, and how issues are handled when something goes wrong. For a hotel positioned as a premium property, this was a disappointing experience.