Warwick Melrose Dallas

Top notch service from all staff.

Great Hotel, beautiful room, staff is excellent! Love the Library downstairs!

I had a warm welcome from both the Valet and the front desk. I have stayed at this hotel numerous times and it’s always been a really good stay. This visit was the really poor. . The food was horrible. As one review stated, her hamburger was horrible. It’s difficult to ruin a hamburger. It was really mushy because they had already added the lettuce and tomatoes of the bun ruin them. My plate was so soggy that the bottom bun was not even eatable. And the fries tasted like they had been fried hours before.

While traveling to Dallas for a work conference I was fortunate enough to have stayed in a suite at the Warwick. My coworkers all stayed at the Hilton Anatole which lucky enough for me had sold out. My coworkers and bosses were floored when they saw pictures of my room. If I weee ever passing through Dallas I would definitely be staying here again. For the price difference between a regular room and a suite, it’s well worth it. Highly recommend staying here.

BEWARE — Horrible customer service and serious concerns about integrity. I stayed at this hotel in Dallas and accidentally left behind a very expensive designer bag. The staff initially told me they found it and would ship it back to me. I paid for the shipping label immediately and expected a simple process. Instead, it turned into a nightmare. I have had to call more than a dozen times with almost no response. The representative, Ana, repeatedly failed to return calls or emails. After they supposedly “shipped” the package, I was told FedEx could not provide any information because the hotel created the shipment on my behalf — meaning I have zero visibility into the tracking or status. As of today, I still do not know where my bag is, and the hotel has been completely unresponsive. At this point, I’m genuinely concerned that the item may have never been shipped and could have been mishandled or taken. For a branded hotel, this level of communication, accountability, and transparency is completely unacceptable. If you value your belongings or customer service, avoid this property.