Waldorf Astoria Monarch Beach Resort

I just wanted to take a minute to say thank you for such an amazing stay. The service here has honestly been next level. My family and I have stayed at a lot of nice hotels over the years, but there is something special about the team here. A huge thank you to Jonathan, the Front Office Manager. From a rough checkin at 8pm he asked the front desk workers why Im still waiting by my bags. And I didnt even ask for the manager, but he immediately addressed me and apologized for the longer than wait time for the room upgrade to be ready. Im pretty sure he also noticed I was a little frustrated with my 3 kids who by the way havent eaten and were patiently waiting in traffic for a few hours. He decided instead of having us wait for the room upgrade, he would upgrade us to a bigger room that was vacant. He even reached out by text just to check in and make sure everything was going well. You can tell he genuinely cares about the guests and takes pride in what he does. Oh and I have to mention this one because it blew my mind! The handwritten note, chocolates and teddy bears that Jonathan and the team left for my kids on the couch..It was such a simple gesture, but it meant a lot to us. Those little things are what make a stay memorable. My kids were the first ones who saw it and they gobbled the chocolates down. What’s funny is we originally only booked one night. After experiencing the service here, we ended up booking another night at the last minute because we weren’t ready to leave. That’s honestly because of the people and the connection you make with your guests. Keep up the great work at waldorf astoria Monarch beach. You can tell there is a culture here of going above and beyond. I don’t know if everyone goes through some kind of special training, but whatever you’re doing, it’s working. The service was consistently excellent from the front desk, to valet, to housekeeping, and everyone in between. To me, this is what separates a good hotel from an exceptional hotel. Nice rooms and beautiful properties are everywhere. What isn’t everywhere is a team that makes you feel genuinely welcomed and cared for. I’d pay extra for that experience every single time. And Traveling with three young kids can be a little chaotic, but somehow your team made the whole trip feel relaxing and easy. Thank you again for making our stay so special. You didn’t just earn a good review you earned many future visits from our family. to We will definitely be back.

My name is Christian and I just want to say I had an amazing experience staying here at the Waldorf Astoria monarch beach dana point there really is nothing like it down to the staff the property the private beach experience it’s an amazing experience I stood 2 days jun 7th to jun 9th 2026 they were super accommodating and even offered me a complimentary upgrade regarding a prior experience which was super kind everything went amazing well the little ones had a blast and look forward to staying again next year! Carlos was super friendly at the front desk and Meagan with reservations was really sweet and kind and super helpful 5 out of 5 stars ⭐️ I was celebrating a birthday and it was the best one I ever had

Authentic dishes & decor. Service was amazing.Very professional & clean. Staff was very courteous.

This was my third stay at the Waldorf Astoria and I’m always blown away. The staff, cleanliness, and overall amenities are consistently top tier. Before arriving, I messaged through the Hilton app and Elika was super helpful with my request and made everything easy. We had dinner at the steakhouse for my husband’s birthday (second time dining there) and it didn’t disappoint. We’ll definitely be back. Housekeeping is also amazing. Everyone is kind and attentive, and I always forget about turn-down service, so I feel a little bad when they have to reorganize my things, but it’s always such a nice touch. At the pool, the drinks were great and Hunter the bartender was really personable and easy to chat with. Shannon, our tram driver, was also great. We really love coming here and hope to make it a yearly tradition.

Came here this past weekend for a work/family retreat. Lovely grounds, very nice staff. Unfortunately, very bouncy bed. Every time my husband moved in his sleep, the bed also moved and felt like a bouncy trampoline. It was so bad, I almost left to go back home. I stayed, though, because that would've meant summoning my car from the valet and then driving 40 min to get home and 40 min to come back and get him and my kid (who was able to sleep) after his conference meetings. Didn't finally get to fall asleep until 4am, but guess what? Children started running up and down the halls screaming starting at 6 or 7am. I even heard a dad running with his kid, both yelling "AHHHHH!" as they ran down the hall. As I went down to breakfast later, I noticed a bunch of doors had "do not disturb" signs on them, you would think these screamers would've noticed people might still be sleeping in the morning and told their kids to bring their noise level down, but nope! Lots of rules if you bring your dog, which is understandable. Yet no rules regarding kids running around and screaming all morning long. Hmmm... imo, that takes away from the haute vibe of the resort. BTW, my daughter slept on the other bed, and somehow the mattress moved off the platform, so I am convinced the mattresses suck and don't have much substance to them. Speaking of breakfast, it was mediocre. Buffet brunch Saturday and buffet breakfast Sunday were just ok and the food was disappointingly not even warm. I got a stomach ache from the Saturday brunch and I'm pretty sure it has to do with the food being room temp. Dinner was better, but again some of it was room temp. Oh and room was mostly clean, but there were a couple things like a random cashew on the floor under the desk and hair on the toilet. For the kind of resort this is with a super strict/expensive pet policy, I would've expected it to be spotless. I was in room 425. If you check, that cashew might still be there! Overall, I think the highlight of this stay was how nice the staff is. All of them, front desk, valet, housekeeping, bartender. The rest of the stay was lacking in many ways.