The Ritz-Carlton, Laguna Niguel

Absolute joke the valet damaged my Range Rover and now mysteriously the cameras were not working that day. I will NEVER stay at this place. A bunch of liars that won’t own up to it!!! Might be done staying at Marriotts forever. Apparently they think this is about me paying for a 500 deductible.

There are two main reasons RC Laguna Nigel is my favorite property in the world: sweeping views of the pacific and the exemplary staff! We had a glitch with our room at first, but amazing Esmeralda went above and beyond to move us to a room with panoramic ocean views. Every single staff member is warm and polite. The service and care here are unmatched. I echo the sentiment that the staff is truly phenomenal. Members knew our names and greeted us from night one. Additionally, you will not find a better and more idyllic view of the pacific. There are excellent amenities and the huge property is beautifully maintained with updated rooms, pools etc. We flew across the country and planned our vacation around staying here because I have been dreaming of coming back. My happy place! We will return. Also shoutout to Ian at Atventure photography, who was extremely fun and personable and produced excellent photos of our family at the property. I will cherish them forever. Highly recommend!

I rarely write reviews, but this stay absolutely deserved one. We visited to celebrate my wife’s birthday and had an unforgettable experience. Traveling with a newborn and our dog can be stressful, yet the accommodations and thoughtfulness here were second to none. I don't say this lightly! The property is stunning—panoramic views among the best you will ever find on Earth. The rooms are newly renovated and spacious as well. Ritz-Carlton service is always strong, but this team exceeded even our prior experiences. We were greeted by name, never rushed, and staff consistently went out of their way to help. Seth at the main bar was outstanding (started a few weeks ago; I hope i got his name right), Nick at valet made departing effortless, the bellman (a big hockey fan who adored our dog) was so hospitable, and another team member even surprised our dog with a little bacon treat and our baby with a bear -- she was wonderful! It was an incredible stay made special by people who genuinely care. I hope the staff is recognized for its hard work—they’re the reason these visits become fun, seamless, and truly memorable. 5 starts team. Bravo.

We’re a family of four—2 adults and 2 kids—and we recently stayed one night at The Ritz-Carlton, Laguna Niguel. As usual, it didn’t disappoint. We booked directly through Marriott about a month before, reserving a Resort View King with a balcony. When we checked in just before 7 PM, Sayali at the front desk immediately recognized our Marriott Platinum status and hooked us up with a nice upgrade. They offered us a fireside King room, but we picked a Two Queen Resort View on the first floor since it was more comfortable for our family. They also offered us water and champagne during check-in, which was a really nice welcome after the drive. Our room was #1015. Walking down the hall, I noticed the hallways had just been renovated. We’ve stayed here almost every year for the past five years, so it was cool to see the fresh updates. When we got into the room, I was honestly amazed at how clean and fresh everything felt—like we were the first ones staying there. The rooms had been redone just a few months ago, and it really shows. The furniture and décor were beautiful, and I loved little touches like the Dyson hairdryer. They had some beautiful hardcover photo books in the room (California Casa, Boatlife, and a few others). I joked with my wife that it looked like no one had ever even flipped through them—the pages were perfect. Our patio had two chairs and looked out over a peaceful garden with trees, plants, and a koi pond. We usually book fireside rooms, so having the garden view and hearing the water was a nice change. The kids really enjoyed it too. The beds here are seriously comfy. My kid kept talking about how cozy the bed was—not just when we were sleeping, but even the next day! It’s pretty rare that the whole family agrees on a hotel bed, but this one got thumbs up all around. Honestly, those beds alone make me want to keep coming back. Shoutout to Esmeralda. Whenever I had a request, I usually used the chat feature on the app, and she was great—quick, friendly, and helpful every time. The service here is always amazing. Before checkout, Tri Phan surprised us with a little departure gift with a hand written note. It was totally unexpected, and he recognized us as guests. He thought he might have missed an email from me, and I had to admit I hadn’t reached out prior to our stay. Honestly, I’m blown away by the level of care Tri provides during our stay. We stayed at the Ritz Carlton last year during graduation, and Tri Phan still remembered us! It was really nice to see that kind of personal touch—shows how much they care about their guests. Even though it’s been a year, he made us feel truly welcome again. I also want to give a shoutout to Nicholas Lau, the Assistant Room Operations Manager, who introduced himself, gave us his card, and told us to reach out next time we visit. The staff here just go above and beyond—you can tell they really care about their guests and want to make sure everyone has a great stay. Sayali Lad at the front desk was fantastic too and assisted during check-in and check-out. What really stands out is how the staff always provide service with a smile. You can tell they genuinely enjoy what they do, and that positive energy makes the whole stay even better. Overall, we’ve always had great experiences at this property, and this visit was no different. We’ll definitely keep coming back every year to enjoy the hospitality, the updated rooms, and the beautiful surroundings.

I have nothing bad to say. Everything was perfect—the people, the food, and the luxurious rooms. Honestly, I would stay here again without hesitation. Excellent place, and the food is top-notch.