Waldorf Astoria Monarch Beach Resort

I had a great experience. They were nice about late check in and Noah checked us in. He is really nice and he was very knowledgeable about the property. He shared advice about restaurants and confirmed our dinner reservations, which we had made as it was our 10 year wedding anniversary. He wished us and also helped us even secure the perfect room. The hotel was completely full, and there were two weddings happening this weekend, but it still seemed very intimate, and there was a lot of attention to Detail. The hotel was very clean and it is very friendly to families from what it seemed as they were young children as well. We had dinner at aveo which was not too busy and we were seated right away and the service was great . The hummus was great. The chicken was really good as was the Seabass. The rooms have televisions which connect to streaming services if you have them. There’s a little bit of a lag, but it works pretty well. The next morning we had lunch at Monarch beach club, which is pretty cool. It is right on the ocean and the tram is always available. There was no wait . The staff is very nice and offers to take pictures and greets with warm smiles throughout the property. Lunch was great. I had the chicken tacos, protein style, and the chicken tacos were very good. Of note, they only have brunch on Sundays. We checked out and got all the benefits of Hilton honors and Noah actually checked us out also. He asked how our trip went and made sure everything was perfect. He went over our folio in detail and we did have some questions and he was so patient and we will definitely be back God willing. This is my favorite hotel.

My husband thoroughly enjoyed our stay at the Waldorf Astoria. We wanted to take our pup with us on vacation. When I called the resort the first receptionist said we’re not allowed anywhere around the resort except the lobby and our room. We checked around and we were not going to stay at the Waldorf, but I decided to make a second call, the receptionist Judith said my dog was welcome. She reserved a first floor quiet room with a fire pit and a S’more kit, a blanket for our Bernedoodle, and a bottle of wine. We truly enjoyed the property and our pup sat with us on the terrace for dinner. During our stay we saw several dogs on the property. The hotel was clean and the employees exceptional. I recommend the Waldorf Astoria.

I was truly disappointed by the level of service during my most recent stay. Just one hour after checking out, we realized we had left a few items in the closet of our room and returned to the hotel to retrieve them. Instead of assisting us promptly, we were directed to fill out a Lost and Found form and told we would receive a response within one business day. It’s astonishing that a hotel of this caliber would be so bureaucratic and inefficient when it comes to such a simple matter. The items had just been left behind, the room hadn’t yet been turned over, and yet we were met with rigid procedures rather than helpfulness or urgency. It left a very disappointing impression and raised questions about the overall responsiveness and customer care at this property.

This resort is in bad need of renovation. The floors are worn and dirty. The spa had overflowing toilets. The lockers are tiny and there is no space. Nothing seemed to work, even ordering a soda at the restaurant and it was flat. I generally trust Waldorf Astoria to hold a certain level of luxury and this is the first time that I've been disappointed.

We have stayed at this resort about 5 times and every time it is predictably outstanding. The accommodations are luxurious. The service is impeccable. And the location is impossible to beat. The golf is terrific. The beach club is special with a hip vibe with fantastic food. The rooms are expensive and so is the food, but you really get what you pay for here. We just stayed for a big family reunion type weekend getaway. I had five rooms and they placed all of our rooms in close proximity to one another which was very important to us. This was also while the resort was literally fully booked. I went onto the website and they had no rooms available. Our family had an amazing time, just like all the other times before. This place consistently delivers a truly memorable and enjoyable experience. And the town of Dana Point is great with lots of great restaurants. Additionally, I did feel that I was treated special as a Diamond member. I am glad they recognize and reward loyalty. . In particular I want to mention a few names of individuals who were outstanding with customer service and will hopefully be recognized. Noah and Eric at the front desk were awesome. So helpful. But Alexandra was over the top amazing. She epitomizes "making the customer feel special". There were also super helpful guys who helped set up the beach chairs and umbrellas at the beach and the towel chair service at the pool. I wish I remembered their names also. We will come back again!