I had called a couple weeks before arriving to request a crib in our room. I also called again one week before arrival to confirm they had made a note that there was a request for a crib. Both times the staff confirmed we would have a crib in our room. When we checked in, we went to our room and there was no crib. The bell hop said he would let staff know we needed a crib asap. Forty minutes later we had a fussy toddler and no crib. We had to put our daughter in the car so she could finally take a nap. When we came back to the hotel, I spoke with concierge to let them know what happened and that was the end of that. I had hoped for better customer service given the Waldorf name but that wasn’t the case. Overall, the hotel and grounds were lovely but the customer service was less than expected.

Beautiful resort. Love the location. Service was impeccable, as was dining. My husband and I dined at The Beach Club and Aveo, both of which were outstanding. Two things, the first of which cannot be helped, which is that it is not right at the beach. There is a tram or you can walk about a mile. The second can be helped. There is a stunning lap pool located just by the gym. Inexplicably, this is inaccessible to hotel guests unless they book a spa treatment, and even then, they can only use it on that day. This makes no sense. If the goal is to keep out kids or noise, maybe the hotel can allow guests to sign up in advance who want to do lap swimming. It is really unacceptable to pay this much for a top resort, including resort fees, and not be able to use a key amenity.

Just had a one night stop at the Waldorf Astoria Monarch Beach resort and was excellent from start to finish. We were upgraded to a suite which was greatly appreciated having travelled almost 24 hours from the UK. Check in was painless and case delivered promptly. Do think the $70 valet parking is a bit heavy but becoming the norm sadly. Breakfast was good with reasonable choice and good service. On check out we had the pleasure of meeting Justin our bell hop what a credit he is to the Waldorf brand friendly chatty and full of useful information and nothing was a problem hope he goes on to achieve more with the Waldorf brand if that’s his aim.

Our family had a great stay! We were only staying for 1 night for our stay-cation and they did upgrade us from basic to pool view rooms. Communication was great before we arrived with Kinza, our personal concierge, making sure that we got 2 rooms close together for our family party of 6. Check in was very easy and the rooms were quite spacious, clean, and comfortable with a nice view of the pool & grounds. The grounds were very well groomed and it was nice to walk around & enjoy the surroundings. Additionally, it was fun to take the little mini tram bus to head to the nearby beach. We also used the complimentary beach chairs and just relaxed and enjoyed the day. Service was top notch!

Flew in with my wife and 9 month old baby today early in this morning. We’re celebrating our 10 year and were excited to stay at a ”Luxury Hotel”. Arrived at 9 AM(check in’s @ 4:00 PM) hoping we could check in earlier, or at least drop our bags and go do something while we wait if we couldn’t check in till later this afternoon. When we first arrived we were greeted right out of our Uber, brought to the front to check in where the receptionist welcomed as well. However, everything started to take a downward turn when we gave him our information. As soon as he looked us up he ask, “oh did you book through a 3rd party?” We said yes we did. I then asked if there were any upgraded rooms available, said it our 10 year anniversary and I wouldn’t mind hearing about any suits that may be available. With disgust on his face he looked us up and down and said “not for free”.. lol I said “of course! I am just wondering what that would look like” After 5 minutes of silence and him looking on the computer he came back with a “we have a Panoramic view suite, for JUST an extra $489 a night.” I said oh, no that’s alright we’ll just stick with the room that we have. I asked if they had a timeframe on when we could check into the room. He said “it shouldn’t be much longer if you’d like I can give you resort keys to walk around or go sit by the pool. ” We said, great we’ll go eat breakfast and come back. We ate at the Aveo Table+Bar on the 3rd floor(pretty good for breakfast). After we sat by the pool for a while waiting. After 2 hours we decided to go back up and see if our room was ready. Walk up to the same guy as before, and said, hey is our room ready by chance? He said oh we use a different system as house keeping so I’d have no idea I’d have to call them… slightly confused I ask if he wouldn’t mind? That way we could know if we should still hang out close or if we should call an Uber to go somewhere else. He said, “well… check ins not till 4 PM so we’ll text you when it’s ready. Confused and a little bit frustrated we walked away, after being told 2 hours prior that “it’s shouldn’t be very long until your rooms ready”Decided to just walk down past the pool and go to a near by park to try to keep our 9 month old occupied and happy. 2 and a half hours went by without a text. Now closing in on 5 hours from when we arrived and checked in we decided to go up and see if maybe the phone number on file was wrong, or if for some reason they just didn’t notify us. To avoid starting the conversation over from scratch I approached the same guy and said, “hey it’s now been almost 5 hours, did we maybe miss a text or give you the wrong number”… He quickly fired back with, “No, as I told you before check ins not till 4, your room hasn’t been completed”.. my first thought was to fire back with “oh I thought you couldn’t see that from your end because House keeping uses a different system”.. lol Long story short, time has continued to pass as I’m sitting here in the lobby writing this Novel. I hope someone reads this and that it deters you from booking. This place wants to be the Ritz sooo bad.. the whole back door view is a complete copy of the Ritz in Kapalua, Maui! 😂