Furnace Creek Inn and ranch

We stayed here when we toured Death Valley National Park. It is literally an aosis in a 120F temperature day. They have a mist cooling system. Have several restaurants on site, museum, store and a gasoline station nearby. Rooms are clean and comfortable. We had a good night's sleep. There is no elevator in the cottages so it is best to ask for rooms in the ground floor if you have heavy luggages. There is no free breakfast but there is a coffee maker in the room. Parking is abundant.

Front desk person was RUDE, seemed bothered to answer my questions. She said GIVE ME YOUR CREDIT CARD... i asked is this for a hold as I have already paid. She just looked at me, ran my card and handed it back to me. Found our room... more like a motel 6. Beds were soft with scratchy bedding, I didn't sleep under the sheet, looked a little sketchy. Went to the pool, the water smelled weird to me and it was like bathwater. It was 113* that day but can't they have cooler pool water? Went to the saloon, very expensive. Average at best. Went to bed and hubby agreed let's get the hell out of here asap in the morning. They have still not released my $75 deposit - hopefully i don't have to call

Have visited many times. Death Valley is still a great place to visit… but the ranch is now very different. Much less friendly than it used to be and so more expensive. The quality of food on offer has gone down

Absolutely gorgeous property in the middle of the park. It is amazing to be able to swim in a spring-fed pool when it is 120F outside. We stayed at a two queen bed cottage and the accommodation was beautiful, comfortable and clean. Check-in went smooth and we were greeted by wonderful hosts. Travelling with two kids and they are in awe. Couldn’t recommend this oasis enough.

Wow, do they NOT CARE about customer service. AT ALL. We got to our room at around 9:00 p.m., and the toilet was backed up. I called the front desk guy, who was like, whatever, I'll call the maintenance guy, stay tuned. The "maintenance guy" who showed up like 20 minutes later was a 20 year old stoner, no tools, who walked in and was like, "your toilet is blocked." Yep, Genius, that's why I called. He said he needed to get his tools. Why didn't he come with his tools? Probably because Front Desk Guy thought a Girl-Lady probably just didn't know how to use a toilet and couldn't be trusted to know that the toilet was blocked. So then 20 minutes later, Stoner Child came back with tools and spent maybe 15 minutes in the bathroom making a LOT of noise, and then said it's fixed and left. I went into the bathroom and flushed the toilet: nope, not fixed. I called the front desk IMMEDIATELY. Front Desk Guy was like, "Huh. OK, dumb Girl-Lady, let me see if I can track down Maintenance Child." 10 minutes go by, 15 minutes, 30 minutes. I call Front Desk Guy again, he's like, "Oh, I thought I called Maintenance Child, let me try again." 15-20 minutes later, it's now 10:30pm, we still don't have a working toilet. I call the front desk again -- only now, THEY'RE F*ING CLOSED. I got some answering service guy who was like, "oh, I didn't get any notes about this. What now? Your toilet doesn't work? OK, not sure what I, as an answering service, can do about that, but let me check into it." WOULD HAVE BEEN NICE FOR FRONT DESK GUY TO LET ME KNOW HE WAS CALLING IT A NIGHT WITHOUT FIXING OUR TOILET. Doesn't matter to him, he gets paid to do nothing and probably resented that I thought he should actually EARN his paycheck. Needless to say, I had to call back TWICE, and dumb Answering Service guy still had No Idea What To Do, Gosh, He's Just Answering Service Guy. An hour later, after I called AGAIN to check on the toilet fix, Mr. Answering Service Guy said we'd be moved to another room, on another floor. I mean, OK, but it's now 11:20pm and we're pretty f*ing tired. But sure. So 15 minutes later, Room Change Child, another 20-year-old, comes and hands over key cards to our new room. "Can you help us move our bags?" "Uhhhh...they didn't tell me about that." So, at 11:45 pm, my wife and I moved our stuff to a new room on another floor. Not one apology, not one expression of empathy. Just annoyance that these 20 year old stoners needed to actually work for their paycheck. Terrible, terrible service. Will do everything in my power to make sure no one I care about ruins their vacation by staying at this hellhole.