The Ray Hotel Delray Beach, Curio Collection by Hilton

My feelings about this hotel: Mixed bag, I have to say. Lovely design & style of rooms and public spaces in the hotel, a very friendly and efficient team at Valet & Stingers, however only some of the receptionists were welcoming, and at the Rooftop Bar & Campi restaurant I really had a very bad service experience (I was ignored for more than 40 minutes, when I wanted to order food, and again 50 minutes, when I wanted to sign the check; ignored by several waiters/waitresses + the check-in manager at the entrance, rushing by and never looking or intentionally looking away, including the one who had come, told me his name and said, he'd be there for me; this, although it was not superbusy; lots of empty tables and seats). The night before I had dinner there, and it was more or less the same feeling: Some seem to think it is "chic" or maybe New York style to never look at potential guests or people at the tables, because they might make you work, and maybe even expect a smile? That afternoon, I also saw others stand up and go and get their checks, too, when they were tired of waiting. I liked the downtown vibe of The Ray, however, my room was so-to-speak in the front yard of one of the St Patrick's Day bars, with a very happy (and noisy crowd celebrating late into the evening). Had I known that the city has St. Patrick's Day activities going on during my stay, I'd probably asked for another room right upon my arrival. The receptionist would have known, I guess, but apparently forgot to "warn" me. My room was also on the same floor as the banquet room (2nd floor), thus most of the time I had to negotiate my way around carts with glasses and other stuff the party folks need. The room as such was big, however housekeeping was a bit lax: No refills of coffee capsules and water on the 2nd day of my stay. And a kind of door in the wall kept fallen into the room. I put my suitcase in front of it, to keep it from falling. The terrace of my room was actually really big, but had only two chairs, a sofa round the corner and a lot of dust. I did not spend much time there. I would have loved to spend more time at the pool, which unfortunately is much too small when the hotel is booked by party people, who sit in the water and drink during the day and dance the night away in the banquet room at night. I could not get a sunbed, and the pool service person was gone for a long time. When he eventually showed up again, he kindly offered to put me on a waiting list. Well, in the end I gave up. So, in a nutshell, I'd say: service at The Ray Hotel could be improved in most areas, and a friendly smile would not hurt. I loved, however, in every respect Akira Back's restaurant. Best service, ever, and delicious sushi. Whereas my experience at the Italian restaurant (Campi ?) was more than underwhelming: After learning that my reservation was not for 2 but for 1 - my cousin had to cancel last minute - I was given a tiny table in a rather dark corner, which was quickly produced from an even more remote corner and which was not set up - no napkins, no light, no olive oil, no plate, no cutlery on the table. Only one chair was produced - also from a corner - whereas the beautifully laid out table for 2, that supposedly had been mine, had I shown up as a couple, remained empty; very impression; the food was good, though. Akira Back I recommended to my foodie-friends in Ft Lauderdale. It's definitely worth the ride.

Extremely disappointing - the photos look great on the website but the room we were in was awful except for the bathroom. First, the vent on the wall which was quite big was covered in thick grey dust so bad we used lysol wipes to clean it ourself it was bordering on black. The wall behind our bed had all these grooves in it also covered in thick dust and chipped wood everywhere. The lobby area was closed except for a small sitting area and the rug was stained as was the couch they have in it. The glass table filthy. Also, the room was small - I mean we have stayed in rooms in NYC and Boston that were larger. No space to put anything. The only positive was the location. We were very excited about staying there and what a complete let down.

Horrendous stay will not be coming back! The hotel is lovely but we checked out early due to the chaotic, miserable experience caused by (some of) the staff. Still waiting for a response to my email complaint.

Check-in time is listed as 4:00pm. When I arrived at 4:30, my room was not ready. I was told I would receive a call shortly when it became available. After waiting nearly an hour with no call, I returned to the front desk and was told it was still not ready. My family had dinner reservations, so we left at 6pm when it was still unavailable. Never got a call, but when we returned around 9:30pm, the room was finally ready. But I know it was not ready at least before I left at 6, and I never received the promised call at all. Additionally, at checkout my elderly parents needed bell service assistance for their luggage, and no staff was available to help when they called, so we had to make multiple trips on our own. The staff were not very sympathetic to either situation (other than the woman who finally checked me in when I arrived in the evening. But everyone else did not seem to care at all.)

Cool vibe, good location and great rooftop pool and restaurant