The Ray Hotel Delray Beach, Curio Collection by Hilton

I have nothing positive to say about this hotel. My sister picked this hotel as her wedding venue and it was a complete disappointment. I would say there was lack of communication, but there was absolutely NO communication. The hotel is under HEAVY construction and my sister was never made aware, even though a contract was in place. She was unable to have her wedding in the space promised to her. The wedding weekend we all stayed at the hotel and it was a complete disaster. Room keys constantly being disconnect, I got locked in a bathroom, elevators stopped working so we were taking stairs up and down multiple flights of stairs, oh and the do not disturb feature was completely ignored by housekeeping. Because of the construction that we were never made aware of, we were woken up to the sound of drilling on the roof at 9am on a holiday weekend. What should have been a special weekend turned into a stressful, disappointing, and frustrating experience.

Our experience hosting a major celebration here was shockingly bad. The food quality was poor, food stations were allowed to run low, and there was completely inadequate management and oversight on the night. For an expensive event that should have been professionally managed, it was unacceptable. Then came the billing. The Ray charged our credit card thousands more than the balance shown on their own paperwork, without our authorization, leaving us having to chase them for our money and dispute the charge. Their response to our complaints about the event was almost as bad as the event itself - dismissive and completely inadequate given the seriousness of what went wrong. Poor food. Poor management. Serious billing issues. Terrible complaint handling.For a once-in-a-lifetime celebration, this was an extraordinary failure from beginning to end. I would never hold another event at The Ray, and I would strongly warn anyone considering trusting them with an important occasion to look elsewhere.

The Hilton Curio line is an upscale line. The Ray Hotel Delray Beach carries out that high level. Staff (particularly front desk) was uniformly friendly, helpful and accommodating. The Ray is located in the heart of the Delray district with tons of restaurants, clubs and boutique shops. The hotel itself is beautifully decorated in both the common areas and the individual rooms. The room (king bed) was comfortable, updated, and contained all the necessary features you would expect of the Hilton Curio line. However, rather than a desk area, there was only a narrow credenza and two ottomans for sitting at it, which makes it difficult if one needs to work on a laptop and have other papers around. Disappointed too that the only real parking options were valet parking at $42/night, or day-by-day parking at a slightly lower cost. That adds considerably to the nightly cost of a hotel stay. Still, if visiting Delray again, I would stay here again, and at other travel destinations having a Hilton Curio facility.

The property is located in just the right place. It's walking distance from the heart of Delray, with a ride service to the beach and bikes for guests' use. ​The true standout for me was the staff. Anna, Oscar, and Gwen are a great management team. There are so many people who took care of me during my month-long stay, too many to mention. ​The property is beautiful, and I cannot say enough good things about the restaurants, their management, and the staff. The Akira F&B Program on-site is excellent and operates with a welcome-to-all philosophy. Matt and Michael are fine stewards of that mission. Kelly and Val were knowledgeable and complement each other nicely as a team. ​Bobby from facilities was quick to respond and very capable when needed. ​An improvement I would suggest: the beds are due for a change. Again, thank you all.

Nice & fun stay with friends. Clean hotel, great pool, even a nice coffee shop. We had an easy check in thanks to, Austin at the front!