The ART Hotel

The art collection is exceptional! The staff is friendly and helpful. The cleaning staff does an excellent job—the beds were comfy and smelled great! The hotel does need some maintenance like painting the outdoor signs; a THOROUGH cleaning; and small repairs of chipped furniture (especially the glass tabletop in the bar area and the broken fire pit on the deck). The restaurant was not memorable at all. I tried breakfast one morning and had apps in the afternoon. Overpriced food for the quality. I would skip the restaurant all together next time and stick to some of the local restaurants (great cookie place across the street and Union Station has some good fare). The outdoor deck was super cool for a nightcap.

We did not stay at the hotel; this is a review of their Thanksgiving buffet meal only, and it was extremely disappointing and overpriced. The food selection was extremely limited, with half being salads, cheeses, and other appetizer-related selections. Seafood was only shrimp and salmon. Meats were over-salted turkey, sliced ham in a chafing dish, bacon, and chicken sausage. It was as though somebody decided at the last minute that there weren't sufficient protein options so found two breakfast items to add. Side dishes were only a whipped sweet potato dish, squash, green bean casserole, and stuffing. There was only a tiny area for desserts, and the pies tasted as though they were from a supermarket. There was an omelet station, but it was hidden in the back beside the dessert so you'd never know there was one until you went for dessert. Quality overall was definitely lacking, and the worst part of all was that we drank only the included soft drinks, no alcohol or anything extra, and our bill was $190!

I don’t understand all of the rave reviews. I’m staying here now and there isn’t anything extraordinary. The beds are decent, the location right by the museum is good, the art is a nice touch, and it’s clean. However, there are also some things we really don’t like. The lobby area is small and not great for lounging around. The sinks in our bathroom: one wouldn’t plug to fill with water, and the other wouldn’t unplug to drain the water. My husband got on the floor under the sink and fixed them both. The coffee maker in our room makes a horrendous noise, and there is a strange noise seemingly caused by the air flow in the hallway. When we open the door, the sound stops, but when we close the door it starts again and is constant. But the most disappointing was the restaurant, which we’d heard great things about. All of the food was mediocre. The burrata was bland and paired with a meager little pile of crostini. The butternut squash pasta had an odd taste and was merely a small scoop of noodles with sauce, and nothing else, for $28. Everything was plated as if my 12-year-old nephew was in the kitchen, just tossing things slap dash onto plates. The whole experience just didn’t live up to the hype and cost double what it should have.

The room we had was fine, but the shower didn’t work. The manager didn’t apologize but treated us arrogantly even though we were polite to him. His solution was to take $20 off the bill, as if a functional shower was worth $20 to us. We won’t go there again. The restaurant is also poor, and it’s freezing at breakfast time. This hotel simply doesn’t seem to take pride in having things work right for its customers.

I recently stayed at The ART Hotel Denver, Curio Collection by Hilton through Amex Fine Hotels & Resorts and initially experienced a few issues at check-in and with missed benefits. However, Manager Ernesto Tovar personally stepped in and completely turned the situation around. His professionalism, communication, and willingness to take ownership were outstanding. He resolved everything promptly, offered a fair resolution, and went above and beyond to ensure I left satisfied. I also want to recognize Jillian, the bartender, who delivered genuinely warm and attentive service. She was personable, professional, and made my time at the bar feel welcoming and memorable — an excellent reflection of Hilton hospitality. Both Ernesto and Jillian demonstrated the kind of care and integrity that make a huge difference in the guest experience. Because of them, I’ll absolutely return to this property and recommend it to others.