The ART Hotel

Great valet service and assistance at the arrival. Thanks to yousif kollaf Thank you as he made the trip so much more pleasant

From the moment I arrived at the Art Hotel in Denver, I was greeted with warm hospitality on the 1st floor along with a glass of champagne & Hors d'oeuvres from the General Manager & his leadership team! This experience brought class with an upscale & impressive elegance as I was taken by the artwork throughout the hotel! The lit fireplace caught my eye immediately as I exited the elevator as the space was open & truly had an ambiance to it. I was drawn to the patio to enjoy the afternoon of fresh Denver cool air with cocktails & additional rounds of Hors d'oeuvres! We truly enjoyed attending the vendor showcase as the hallways were lined with multiple food offerings & many of industry leaders showcasing their products & brands! The hotel provided an artistic charm, event space & elevated food/Beverage options, along with the staff providing a perfect blend of hospitality that were both outstanding and welcoming! This is a must visit destination when you are in the city of Denver!

The property is beautiful and the staff are incredible!

Checked in 3/6, room 911 and it was extremely warm in there. It was snowing so we through they just had the heater on for all the rooms. Turned the AC on and had been out for the majority of the day. Came back to the room around 10pm and it was extremely hot, blowing hot air. I believe the room was around 78°. That night I woke up about 4 times drenched in sweat. 3/7 I called the front desk and told them about the AC blowing hot air and they said they’d send someone up. Went out for the day and returned around 2pm and the room was extremely hot. I went downstairs to inform the front desk the room was still hot and the maintenance man overhead and informed me & the front desk person that the whole 9th floor AC was broken including the restaurant. The front desk person had no idea of the AC issue and the maintenance man advised 30-40 for repairs. I returned back to my room and maybe 3 hours later the maintenance man came to my room and informed us that there would be no repairs made because it was night time and stated we should switch rooms. He said he would take of that for us and gave us a chocolate for the inconvenience. We had to pack everything (3 night stay) and switch 8pm. We got placed into a suite and while it was nice it was hot, the tub water wouldn’t get warm, the shower handle was broke and the hand held shower wouldn’t turn on. 3/8 we spent most of the day in the hotel room as I was feeling sick, possibly from the hot room and the fact I’ve never been in such altitude. We spent the whole day with the door opened and around 5pm I called the front desk to inform them about the hot room. They said they would send someone up. I left to dinner around 6:30, returned by 8pm and the room was at 76°. I reached out via the chat and front desk said that the whole buildings AC was broken and they’re making repairs. They apologized for lack of communication and said repairs are underway. I asked for updates due to me, the customer having to reach out continuously. Front desk offered a fan which we happily took because it was SO hot. Slept with the balcony door open for airflow & once again a sleepless night. Between the heat, and cars racing outside we slept maybe 4 hours. 3/9 I asked for a late check out due to the lack of sleep and they did allow a 2pm check out. The room was still extremely hot and now we have a suite where we had to move the fan from the bedroom, to the bathroom. We had to keep the AC off as it was only blowing hot air. At check out when asked about our stay I did say it was horrible and I was offered credit. The staff were extremely friendly but the lack of communication was unreasonable. I’m sure I wasn’t the only person complaining about the hot room so why not take initiative? They had fans to offer, rooms with balconies so why not accommodate before having to reach out multiple times? I believe they handled the situation at hand poorly and it was a really big damper on my stay. I would not be coming back to this hotel nor recommending it.

A beautiful and clean hotel. The view of the art museum and mountains from my window was very nice. Terrific large shower and shower head. Very comfortable bed. Expensive valet parking but the fastest car retrieval I've experienced from any hotel anywhere. The dining room is beautiful but I wish they upped the quality of food a notch for dinner. For breakfast, there were only about 6 tables for a couple servers to take care of. Unfortunately, my server saw me being seated and rather than offering water and coffee, slowly, but meticulously, cleared and cleaned another table. After that, rather than come over, he slowly and meticulously cleaned a second table. Unfortunately for me again, a woman arrived and he attended her, than finally got to me. Wish he were more customer focused and trained for his job. The breakfast itself was good.