The Brown Palace Hotel and Spa, Autograph Collection

October 2025 We tried to stop in because we’ve always been interested about the place- we’ve been talking about staying there for ages. We thought we would get a beverage at the bar as we were walking by so we could at least check out the inside. It was during the protest and we had some modest signs which we could have easily rolled up and were dressed in regular clothes- nothing crazy or loud. The woman at the door claiming to be security (she didn’t look like security) rudely barked at us that there is no public restroom as we tried to enter. We explained to her we just wanted to get a quick drink at the bar and she refused us service. I think she was discriminating against us based on politics, and she was very unpleasant, It was very disappointing to be treated like that. None of us will be going back ever.

I would not stay there again despite its reputation. The staff at the tavern and primary restaurant were no credit to the hospitality industry. No interest in seating a solo traveler. Only welcoming venue was Ellyngton (for breakfast). Otherwise, steer clear. Room are small, bathroom especially. Reminded me of the Algonquin. Only good thing was that my room was ready when I arrived. One day of my stay the housekeeping folks never came by. I was out much of the day and quite surprised to get back and see they’d not been there. Convenient to the free bus which goes to the 16th Street Mall, a great service. Overall, the hotel is very expensive for what it offers.

Beautiful hotel . Great location ( downtown) . So good customer service. Nice restaurants in the hotel . But a little bit pricey

Arrived at BP on Saturday for a one-night stay; I requested a single room with a king bed. The experience was extremely disappointing and frustrating, especially given my previous positive stays. Despite multiple attempts to resolve the issue and switch rooms, I kept facing the same problems, which made me feel ignored as a loyal guest. I arrived to find a room that was impossible to stay in, as there was no air conditioning. The room was not in the main corridor; instead, it was behind a secret door passage. I was asked to move and was then relocated to the same room two floors below. Again, this was unacceptable. I returned to the front desk and was assigned another room, but it still lacked air conditioning. Luckily, I met a kind gentleman from housekeeping who helped me and my husband. I have stayed at BP many times and even had my wedding there in 2019. Will head to the Hyatt Property next time

Beautiful, historic hotel in the heart of downtown Boston. We had a mix up in that the room we reserved as an upgrade was not available, yet they had charged us for the upgrade. It took several attempts to have it corrected. The room was small and was supposedly recently renovated, but the ceiling was stained and the tub toiletries were not attached to the shower wall. The breakfast, The Last Hurrah bar and the friendly service made up for the deficiencies.