The Brown Palace Hotel and Spa, Autograph Collection

We had the pleasure to stay in the Roosevelt Presidential Suite, the room is amazingly decorated, very spacious with a comfortable bed and nice washroom. The room was not ready when we arrived at 4:00 PM which was disappointing but we received a voucher that we exchanged for 2 cocktails at Ship Tavern where we had great service. We also had the complimentary glass of champagne at check-in. Our issues came from the lack of special amenities in the room. I would expect that level of room in an Autograph Hotel to have either fresh flowers, a fruit bowl or fancy chocolate... Also the AC unit in the bedroom part of the room was not able to keep the room cold so the night of sleep was unfortunately what we would have hoped for.

It is an iconic building and there is many original features. The rooms are spacious but they are dated. I think the carpets need to be replaced. Service was a bit half baked…Pity that this leans on the great brand more than the brand leans on this hotel.

Absolutely loved this property. The hotel was beautiful and the staff was very helpful. We stayed here for my daughters 16th birthday and she couldn’t get over how pretty everything was.

Return customer, I booked a room at the Brown Palace last month. Upon check-in this afternoon, they told me they're OVERBOOKED and that we would have to stay across the street at their sister Holiday Inn Express. It's a total dump. If they'd informed me of this OVERBOOKING before I drove all the way to Denver, I would've made other arrangements. I will never come back. Bait and switch rip-off

Wonderful weekend! Small problem with AC that was fixed by 8am next morning. Breakfast and massage top notch. Special shout out to Estele for going above and beyond with room service. Front desk super responsive and beds very comfortable. Some of these reviews gave me pause but this was truly a five star hotel with five star staff. Happily will stay here again and again!!