The Brown Palace Hotel and Spa, Autograph Collection

Room was great, but the daily historical tour was even better. Such a cool, little known freebie with your stay. Matt was so knowledgeable and helped us appreciate the building and it’s history.

I had a work trip to Denver and stayed at the beautiful historic Brown Palace Hotel. It’s like a journey back in time. Beautiful architecture. Fantastic ambience - live music in the atrium most days. And incredible hospitality. I want to give a shout out to Paul at the front desk for his exceptional customer service. Thanks for making it an incredibly memorable work trip.

The Brown Palace takes your breath away. It is iconic and magnificent and if you love hotels with character, then you will love the Brown Palace. Unfortunately, if the comfort of the room is important to you, think twice. You never know what you are going to get. Some of the rooms are fine, but many of them are falling a part, with, for example, non-working thermostats (meaning no heat in the middle of winter). On top of that, the service is a 1 Star disaster. The right hand does not know what the left hand is doing and Management does not care. It is truly a shame. We are locals who have been staying at the Brown Palace at least twice a year for many years. Each year, the service gets worse, but each year we put up with it, because there is still so much to love about this historical place. Unfortunately, our most recent stay in December will be our last stay, and I can no longer recommend it. Note to Alfonso the General Manager and LLubia the Front Desk Supervisor: please do not waste your time with empty apologies. I have tried to reach out to both of you several times to provide constructive feedback. I have gotten no response.

The amenities are amazing. Make sure to get breakfast with Jerome in the restaurant. He makes everyone feel very welcome from the second they walk in.

Love this hotel. Rooms were amazing. Easily some of the best hotel beds i have slept on. Have made two trips to the Brown Palace. Food was great, cigar lounge amazing. The staff were very friendly and extremely knowledgeable of the hotels history. One young lady stood out in particular, Samuella, I had multiple encounters with her. She was extremely helpful during check in. Explained everything in great detail, from hotel amenities to the daily history tour. If you are thinking about staying at the Brown Palace, this hotel is a must stay and see. Excuse the messy bed in the pictures. I decided to take pictures after I woke up. The room in the pictures is the Regan Suite.